been ripped off by e2save, who to contact?

gowgowuk

from another forum (http://www.!!!!!!!!!!!!!!.co.uk/):

"I've had confirmation from e2save that the online help desk is currently wrong. The web dev team are in the process of changing it.

The correct claim procedure is detailed above. The month in which you receive your phone is classed as month 1, even if your first bill arrives and is dated the following month."

Budfrog

Well it seems that my scattergun approach to firing out e-mails and letters to e2Save, CRP and Virgin appears to have had some affect, and PDQ.

Today a Customer Services Rep from CRP phoned me to say that I had correctly sent in my 4th airtime bill, but because my contract started towards the end of the month I was on the 'Cusp' and according to e2Saves calculation sheet they were actually expecting my 3rd bill.

She has promised to ensure that both my automatic credit of £51.00 and my 1st chequeback of £83.00 are sent and she will email me her own details in case I have any more problems. She has also told me to send in the remainder of my bills according to the calculation sheet which will mean I acually send the 7th/11th bills instead of the 8th/12th.....Confusing Eh !!!!

Only an hour or so later a Rep from Virgin phoned in response to my duty of care email. She did offer to phone e2Save herself in order to give them a nudge in the right direction until I outlined my earlier call from CRP.

It's not over until the cheques are posted/delivered/banked/cleared but I know whatever happens I will have a better Christmas.

Budfrog

MORPH3US wrote:

This might sound harsh (its not meant to) but I have little sympathy for people who don't get their cashback because for 99% of people it is their own fault.
M

I think you will find that 99% of people can count from 1 to 12 a little better than e2Save.

JasonLVC

Budfrog wrote:

Well it seems that my scattergun approach to firing out e-mails and letters to e2Save, CRP and Virgin appears to have had some affect, and PDQ.

Today a Customer Services Rep from CRP phoned me to say that I had correctly sent in my 4th airtime bill, but because my contract started towards the end of the month I was on the 'Cusp' and according to e2Saves calculation sheet they were actually expecting my 3rd bill.

She has promised to ensure that both my automatic credit of £51.00 and my 1st chequeback of £83.00 are sent and she will email me her own details in case I have any more problems. She has also told me to send in the remainder of my bills according to the calculation sheet which will mean I acually send the 7th/11th bills instead of the 8th/12th.....Confusing Eh !!!!

Only an hour or so later a Rep from Virgin phoned in response to my duty of care email. She did offer to phone e2Save herself in order to give them a nudge in the right direction until I outlined my earlier call from CRP.

It's not over until the cheques are posted/delivered/banked/cleared but I know whatever happens I will have a better Christmas.

Fair play to you. I've sent letters to e2save and CPW to no avail. Might contact Virgin as well as per your earlier posting and see what that generates.

rash.m2k

Budfrog wrote:

I think you will find that 99% of people can count from 1 to 12 a little better than e2Save.

Yes they can but I don't think 99% of people follow the cashback details word for word and then they get caught out.

Like O2 at CPW for example, they send you the first bill which is part month and 1 month in advance bill, I have trouble firguring out whether it's simply my first bill or my first and second bill - cos of the part month thing.

So it's not about counting just about reading the fine print. And if you don't read the fineprint - like morpheous said it's the peoples fault. If you expect to get a free or profit deal AND expect it to be easy - think again.

I beleive this thread is an exception, whereas we (as in the people) are correct and E2save wrong.

Budfrog would you kindly post the letters that you sent to e2save and virgin. I've sent mine but just in case they don't hit all the right spots I might need yours.

Budfrog

My 1st Virgin email was done via their website and hence I have no copy. Here is my last my Virgin and e2Save emails (CRP copied in on e2Save email)

Virgin2
Thanks for the quick reply to my e-mail address.

I do understand that my contract with you is a seperate issue to my problems with e2Save. However I do believe that you have a duty of care to ensure that only honest vendors sell your product. There is no doubt that e2Save are encountering major problems with many of their customers, you only have to look at a few of the mobile phone forums for evidence.

As a supplier to e2Save your company is in the best possible position to bring pressure to bear to ensure that e2Save and companies like them conduct their business in an honest and professional manner. Simply ignoring what is becoming a serious problem for many mobile phone customers is simply not acceptable as your reputation is being tainted by association.

I intend to pursue my grievance with vigour until the terms of my contract with e2Save are fullfilled.

e2Save Letter (copied on email to CRP)
For Info: Letter to Thephonespot (sent to e2Save 19th Dec 2006)

Subject: Breach of Contract (between !!!!!! and myself)

Firstly time is of the essence that you respond to this letter within a period of 7 (seven) working days.
This letter broadly outlines my claim against !!!!!! (part of the e2Save Group) that they have failed to honour the contract they made on Friday 21st July 2006 upon receipt of an online order (Ref No. 65254155) to supply 1 (one) mobile phone (model Sony k750i) on the Virgin 30 tariff.

Item 1.

The phonespot.com have failed to send the automatic credit of £51.00p which was due within 2 months of the start of the contract. As the contract began around 24th/25th of July this cheque should have been received by the end of September 2006. Three phone calls to !!!!!! have been made on this subject as have 2 emails and one letter (none of which have been replied to).

Item 2.

I have received a letter from e2Save claiming that the incorrect airtime bill has been submitted. The contract issued by !!!!!! clearly states that to claim the 1st chequeback of £83.00p the 4th airtime bill needs to be submitted, this was done.

In order to clarify the fact that the correct airtime bill (i.e. the 4th one) was submitted please refer to the following dates:

Order Confirmation - 21/07/06
Telephone Despatched- 24/07/06
1st Airtime Bill Issued - 01/08/06
2nd Airtime Bill Issued- 01/09/06
3rd Airtime Bill Issued- 01/10/06
4th Airtime Bill Issued- 01/11/06

Photocopy of 4th Bill sent- 09/11/06 (Royal Mail SD No. ZV334415380GB)

Please note that photocopies of the 1st 4 airtime bills are included with this letter

Summary
I believe that I have provided irrefutable proof of the fact that I have complied with the terms and conditions of the contract between myself and !!!!!!.

I would like this matter to be concluded in a timely and amicable way. However if !!!!!! continue to refuse to honour their part of an agreed contract then I will be taking matters further.

MORPH3US

Good work budfrog...

As rash said above, most people profit hansomely from these deals, its obvious its not going to be easy.......

But budfrog has obviously been persistent and got a result!!!

Well done

M

rash.m2k

thanks budfrog, sent my letter today, gonna see what they hope I don't have to use your letter.

Just an idea mabe you can claim compensation for the amount of time that they wasted of yours and claim the money back for the letters that you sent?

Show them you mean business and make sure they don't screw with you again!

rash.m2k

MORPH3US wrote:

Good work budfrog...

As rash said above, most people profit hansomely from these deals, its obvious its not going to be easy.......

But budfrog has obviously been persistent and got a result!!!

Well done

M

If he wasn't persistent then he would be (literally) throwing money away!

I mean would you take (say) £70 and flush it down the toilet? NO!!! You'd bloody fish them out if you had the damn chance!

ayan_2

jabi29 and dylan

ive also encountered the same prob, bought my phone from them on 31/07/06 and did exactly the same thing which is to send my 4th airtime bill i received on Nov. Got a letter yesterday which was written and dated since 30/11/06!!!! saying that ive sent the wrong bill and unfortunately no claims can be made! i was well frustrated and decided to give them a call, took me 18 minutes to finally talk to some guy named david but refused to give me his surname, acted really rude to me on the phone and basically told me to forget about the claimt as i have obviously sent the wrong bill. Tried explaining that i only got my first airtime bill in Aug which make sense for me to send my nov bill as the 4th airtime bill. All he managed to mention was its all clearly stated in ur welcome pack and cashback vouchers we sent to u, which to my disgust, i did not received a single of them!! He then told me if u want to complaint, u are more than welcome to but its against the company policy to reveal his full name to me, and when asked who should i be contacting if i want to complaint, he told me u can complaint to e2save group call centre in ireland and ask me to look up the address by myself!!! How rude!!!
I personally think that this is a major ripped off from the company! and looking at the e2save website, there isnt a single column to click on regarding voicing complaints! Im totally devastated now, i do not even know which is suppose to be the bill ill be sending next for my 2nd redemption and would it ever ever happen?? I wonder writting to carphonewarehouse would be of any use? anyone has any idea? the prob now is who should we be contacting? and will they really response if we write to them? it all just sounds like a scam!

aL