Please help barclays took all money out my account

allpine99

Look you are missing the point again i rang the bloke at head office who was dealing with my case this morning at 9.30 he told me that the investigation was still ongoing and there was a lot of work yet to be done before anything would be resolved i told him i had debts to pay today , he told me that it would definitely no be resolved today or tommorrow and maybe they would have an answer by the end of the week or early next wek but he stated that there was so much more investigating to do that it would definitely not be resolved today or tommorrow i said ok not happy and the phone call was ended . I then rang the same person back 10 mins later telling him i was suicidal and there would be repercussions if i did something he once again said nothing he could do till end of the week and the phone call ended again .. Then 5 minutes later he rang me back saying the money had been put into my account. So my point is why did he say there was a lot more investigating to be done and i would not hear anything till end of the week then when he has thought about i might commit suicide if i cant pay my debts he has immediately put the money back into my account, so the investigations if there were actually any had already been done and there was nothing untoward but the still wanted me to wait till end of the week or next week for my money .. its disgusting !

d.ross_2

grizzly1911 wrote: »

The guys on the phone are not allowed to divulge why it had been moved.

They are only following the legal requirements.

Like the style on the distress bit.

I am sure that made them prioritise a review of the case and when they realised it wasn't a problem they put it back. Shame they couldn't have been more careful at the outset.

They may not be able to divulge, but they don't have to lie.

grizzly1911

allpine99 wrote: »

Look you are missing the point again

No I follow your point and agree with you.

My take on it is slightly different though.

Case triggered for whatever reason last week.

Following the legal process they can't tell you anything.

You rang them a couple of times and they stonewalled (plus it was at a weekend). Same reason - they legally can't tell you anything.

You play holy hell, which I applaud, the guy stonewalls while he goes off to do some digging around. More than likely all he was looking at was some basic details logged on a computer screen - he may not have been privy to the case itself.

He most likely "panics" goes and speaks to his boss/someone, who is allowed to make decisions, who takes a more considered review of the case. Money put back to you.

I then make the point that it should have been done last week - that is the reason I recommended you should formally complain once you have tucked your money away safe.:(

allpine99

will do .

grizzly1911

d.ross wrote: »

They may not be able to divulge, but they don't have to lie.

Maybe the guy on the end of the phone could only see, on his computer screen, that the monies had been moved and that from the description it said "Don't say anything because it is not nice in prison...."

Maybe the guy on the end of the phone is just the monkey maybe he isn't allowed to touch the organ.

The way they capitulated, with no acknowledgement, we are told, of the aggro they have caused, is the bit that is indefensible.

allpine99

the guy who i was speaking said he was the main person in control and that he had people investigating the case for him he is the person who phoned me back within five minutes of me telling him i was suicidal , to tell me the money was back in my account . I know its sounds a drasicthing to say but it was in my view the only way i would get some answers dont really think they would have been bothered if i did it as long as they were not put in the media with bad publicity .

ffacoffipawb

grizzly1911 wrote: »

Maybe the guy on the end of the phone is just the monkey maybe he isn't allowed to touch the organ.

As he was a banker, he is only allowed to touch his own organ.

ffacoffipawb

allpine99 wrote: »

the guy who i was speaking said he was the main person in control and that he had people investigating the case for him he is the person who phoned me back within five minutes of me telling him i was suicidal , to tell me the money was back in my account . I know its sounds a drasicthing to say but it was in my view the only way i would get some answers dont really think they would have been bothered if i did it as long as they were not put in the media with bad publicity .

A total nightmare, if my bank ever did anything like that to me I would move my account elsewhere and would tell them to stick theirs where the sun don't shine.

united66

I've been following this thread without posting, due to being in total shock and wanting to see what fellow MSE users had to say.
I feel terribly sorry for what has happened to you and find it extremely difficult to see why banks are aloud to do this without any sort of notification or anything.

You bank with them so that you can put your money safe and manage it of your own accord. People have bills to pay, debts to pay etc. The fact that they can just take away over 7 grand of someone else's money is ridiculous just to 'check' for money laundering. I haven't got much money myself so feel free to stab at me for this.. I would understand allegations of Money Laundering for large amounts. 7 grand doesn't seem out of the blue to me. But I suppose banks have there own criteria for such checks etc. I have deposited cheques with my bank (Halifax) for amounts of 5 grand plus and no such thing has happened to me (touch wood).

It's so wrong. This could cause mental illness?? I would almost certainly be seeking compensation of some sort for this should it of been me. I was going to move to Barclays myself but I shall almost certainly not be after reading this.

However - glad you got your money back at the same time of managing to stay relatively sane!

meer53

united66 wrote: »

I've been following this thread without posting, due to being in total shock and wanting to see what fellow MSE users had to say.
I feel terribly sorry for what has happened to you and find it extremely difficult to see why banks are aloud to do this without any sort of notification or anything.

You bank with them so that you can put your money safe and manage it of your own accord. People have bills to pay, debts to pay etc. The fact that they can just take away over 7 grand of someone else's money is ridiculous just to 'check' for money laundering. I haven't got much money myself so feel free to stab at me for this.. I would understand allegations of Money Laundering for large amounts. 7 grand doesn't seem out of the blue to me. But I suppose banks have there own criteria for such checks etc. I have deposited cheques with my bank (Halifax) for amounts of 5 grand plus and no such thing has happened to me (touch wood).

It's so wrong. This could cause mental illness?? I would almost certainly be seeking compensation of some sort for this should it of been me. I was going to move to Barclays myself but I shall almost certainly not be after reading this.

However - glad you got your money back at the same time of managing to stay relatively sane!

I can understand that anyone who has experienced this will be upset, but anyone who reads a newspaper or watches the news will be well aware of Moneylaundering and it's implications. There has to be some sort of procedure that the banks can follow if they suspect this may be happening, which is why laws were passed giving the banks the powers to do this. It may not be for large amounts, i have seen cases of Moneylaundering where the amounts were £30, it depends on a number of things.

I agree that this OP should request that their case be looked into if it has caused problems for him but to say that this may cause mental illness is a bit OTT ! :eek:

In life, as well as banking, you can NEVER assume ANYTHING about anyone ! Regarding your moving to another bank, all banks will operate in the same way if they suspect Moneylaundering.