Please help barclays took all money out my account

grizzly1911

d.ross wrote: »

If you read the whole thread you will see some of my other posts which explain how Lloyds Tsb call their customers to check details, but they give other excuses for calling, and don't give anything away.

Do you work for them, know someone who works for them, written their AML Operating Procedures or is that just you gut feeling?

MME_2

grizzly1911 wrote: »

Suspense account - sounds like you know what you are talking about:)

Not when it comes to Barclays but it's a suspense/holding/whatever you want to call it account whilst they investigate.

d.ross_2

MME wrote: »

^ You will find the sales staff that are calling aren't doing so to discover about the legality of the funds. They are calling to get it in a savings account. End of story.

And do you know that due to first hand knowledge, or is it just a guess???

The fact is that the transactions in question would probably have set off a trigger to alert them. They were completely innocent, but they couldn't have known that. And it is very unusual to receive an almost immediate phone call after the transaction. Normally it would be my business manager who would call me with regards to a savings account.

d.ross_2

grizzly1911 wrote: »

Suspense account - sounds like you know what you are talking about:)

All banks have suspense/holding accounts.

grizzly1911

d.ross wrote: »

And do you know that due to first hand knowledge, or is it just a guess???

The fact is that the transactions in question would probably have set off a trigger to alert them. They were completely innocent, but they couldn't have known that. And it is very unusual to receive an almost immediate phone call after the transaction. Normally it would be my business manager who would call me with regards to a savings account.

I don't bet as a rule, but I would on this one, going for the sales call first.

d.ross_2

grizzly1911 wrote: »

I don't bet as a rule, but I would on this one, going for the sales call first.

Well lets just say that I have been with this bank for over 30 years, and normally it's my business manager who would call.

I'm not going to go into details about my banking, but I have very strong reasons to believe this. I'm actually quite happy if they call me to get details when pretending to make a sale call, if this means I don't have to go through the same as the OP.

MME_2

d.ross wrote: »

And do you know that due to first hand knowledge, or is it just a guess???

The fact is that the transactions in question would probably have set off a trigger to alert them. They were completely innocent, but they couldn't have known that. And it is very unusual to receive an almost immediate phone call after the transaction. Normally it would be my business manager who would call me with regards to a savings account.

I have witnessed it first hand working in branches. It's all part of the bank sales sales sales machine. Branches are notified daily of large credits to their sort code through BACS and CHAPS. Branches and individual staff have savings attraction targets and these are easy pickings. The first thought in that persons head making the call is how can I get this into a savings account not, is this person money laundering. Obviously if something sounded not right, the relevant people would be notified but it is not the reason the call is being made. After a while sales staff become very narrow minded because of the pressure put on them to achieve. Frontline counter staff on the other hand tend to be right on the ball with this sort of thing, in fact I witnessed a prevented cheque fraud just the other week.

There are very clever and qualified people who work in preventing fraud, there HAS to be a reason, no matter how small, why the OPs cheques are being investigated. It may be that they are the unlucky beneficiary of fraudulent funds, an investigation has to take place to discover this. I agree that if it is specifically the cheques, the OP should be allowed to take their £100 odd that was in the account prior to the deposit(s) though. The bank can also be prosecuted for failing to report suspicious transactions and I can't blame them for the action they have taken.

Azrael_1701

d.ross wrote: »

Well lets just say that I have been with this bank for over 30 years, and normally it's my business manager who would call.

I'm not going to go into details about my banking, but I have very strong reasons to believe this. I'm actually quite happy if they call me to get details when pretending to make a sale call, if this means I don't have to go through the same as the OP.

If they suspect that the funds are dodgy, it will happen despite what you tell them, and will be reported to SOCA for them to decide.

meer53

If any bank suspects that transactions (credits or debits) are possibly linked to money laundering, they are not allowed to contact the person whose account is involved in any way whatsoever. (see prev post about "tipping off") So, if LloydsTsb are calling you about payments into your account, then you are not under suspicion at all.

grizzly1911

d.ross wrote: »

Well lets just say that I have been with this bank for over 30 years, and normally it's my business manager who would call.

I'm not going to go into details about my banking, but I have very strong reasons to believe this. I'm actually quite happy if they call me to get details when pretending to make a sale call, if this means I don't have to go through the same as the OP.

I did 30 years on the other side and whilst sales weren't my bag I found fraud much more interesting.:)