40 Days up and nothing....(merged)

Beate

The banks have 40 days to provide you with the information. It is best to send the letter to the address provided in the Help Thread.

laura_p_6

i sent a letter to abbey asking for my last 6 years bank charges with a cheque for £10 at the end of february,i recently phoned abbey to see whether they had recieved letter. They told me they had,the statements had been ordered but i wouldn't recieve them for 6-12 weeks!! On the template letter, i only gave them 40 days. Do not know what to do now, would really appreciate some advice

nickmack

laura_p wrote: »

i sent a letter to abbey asking for my last 6 years bank charges with a cheque for £10 at the end of february,i recently phoned abbey to see whether they had recieved letter. They told me they had,the statements had been ordered but i wouldn't recieve them for 6-12 weeks!! On the template letter, i only gave them 40 days. Do not know what to do now, would really appreciate some advice

Give them their 40 days and then write and let them know they're in breach. If this doesn't give them a kick up the backside, write to the Information Commissioner.

WifeofDJFLP

I wrote to the Halifax to request my 6 years statements, they wasted no time in cashing the £10 cheque and on Saturday I recieved the "we do not keep records of manaul intervention........etc etc your statements are enclosed" except they weren't.

I phoned Halifax on Monday and I was told that they'd had a number of similar calls (and? :rolleyes: ...) and the call handler assured me she would send a message to leeds and tell them to send out my statements ASAP.

But, as the title says it's day 40, the postman has just been and I have no statements

So what now?

WifeofDJFLP

Britgirlrnr

They are in breach of the Data Protection Act of 1998. You have a right to complain and they could be prosecuted. They must reply within 40 days of your access request. I deal with access to health records under the terms of the Act. Also regarding fees. In the case of health records if they have been added to in the 40 days prior to the date on your access request then there is no fee payable and you must get a reply within 21 days.

I wonder if the £10 fee should actually be charged because bank statements are being added to all the time.

nurse_nettie

Hi, first post here so please be gentle with me.

I have been reading that some people haven't received their statements within the 40 days, I too have a problem with this. I am claiming for myself and also on my husbands behalf, my statements have all arrived but my husband has all of 2001 and half of 2002 missing from the package he received yesterday. I really dont know what to do, should I complain about the missing statements and delay his claim or should I claim for the years he has and when the missing statements arrive send a second claim? Also who do I complain to that they haven't complied with the data protection request fully within the designated 40 days. I do hope someone knows!

Edinburghlass_2

Edinburghlass wrote: »

see this.....

Send THIS LETTER to the bank recorded delivery.
http://www.ico.gov.uk/complaints.aspx

If you haven't had all the statements get on to the bank and let them know which ones are missing.

vindalooloo

Where do I write please when they don't send your 6 years worth of statements. They've had 3 months now and two letters.

AND the bas*ards have charged us ninety quid again this month for going a couple of pounds twice and once THIRTEEN PENCE overdrawn! It's a bleedin licence to print money fo em isn't it.

They don't even send letters either they just post it on your online account. HOW can that cost thirty quid. AGGHHH!!!!

vindalooloo

Also, can anyone tell me how much it is to claim through small claims cos rather than waiting till doomsday for the 6 eyars of statements, we've decided to try to claim back just the ones from the last 2 years which we know about.

This only amounts to a few hundred, so is it worth while paying to claim this much back?

consnmattsmom

Have you asked the company for your info under the Data Protection Act? ie by sending the letter in Martins article. Once you have sent that for a cheque with £10 they have 40 days to respond.

If you have done ths then you can report them to Information Commisioner fr breach of data protection act. This is there link


http://www.ico.gov.uk/complaints.aspx

The amount for a claim through MCOL differs for different amounts. I know for claims under £500 its £30