40 Days up and nothing....(merged)

Edinburghlass_2

Rex_Mundi wrote:

Send THIS LETTER to the bank recorded delivery.

Either give them a ring or try this letter linked to by Rex.

grazzah

hi ive done the first letter and paid the £10.00 cost the bank took this from my account on the 17th of jan .i recieved a letter on the 23rd telling me they would send the statements out within 40 days . today is the 26th feb 40 days later , i finally got through to the charges section on the phone after many atttempts told the fella that the 40 days were up and he told me he had the charges for the last 18 months but i would have to wait another 2 weeks before he could send the rest .. now do i report them and do i just sit waiting for another 2 weeks ? they dont say to me when they take my charges dont worry if you only got half the ammount give it us in couple of weeks.. oh by the way yorkshire bank..

djmac840

Hi all

Can someone point me in the right direction who to telephone in the RBS as its over the 40 days mark

Cheers

Donny

nickmack

djmac840 wrote:

Can someone point me in the right direction who to telephone in the RBS as its over the 40 days mark

Send them a letter saying their in breach of the DPA and inform them you'll be contacting the Data Commissioner if they don't comply.

nicjayne15_2

I'm thinking they may not have recv'd it for some reason. I sent my first letter to the local barclays branch with a cheque from another bank. Within 2-3 weeks they returned the cheque saying they did no charge for this service and supplied a very think wad of papers with extremely small print (think they were trying to make it harder for me-but they owe over £2000 so I wont be giving up that easily!) Good Luck.

katierose

Hi can someone advise me here?(sorry its a bit long just wanted to explain the reason for my question)

Sent away for statements(3 accounts) from the Clydesdale bank in November last year i enclosed the £10 cheque which was cashed on the 4th december

When the statements arrived they were for one account only, due to a family
member being gravely ill i did not follow this up straight away.
I wrote them a letter in January explaining i had actually requested 3 account statements,They phoned me last week asking me if i was sure i had not received the statements for all three accounts.:mad:

Anyway this morning i have a letter saying they have received my request for statements and have cashed the £10 cheque i sent(yes on the 4th december)and that they have 40 days to deliver them.(three months after my original request)

Do they have the right to the 40 day rule as the mistake was theirs in the first place?

timbo86

Hi people big problems with A&L i phoned them last week and was told it hadn't been 40 days so thought that would be ok and i would recieve them.
Its now 44 days and im still waiting despite me ringing the same number as last week they claim i have failed my security check :mad:
So i rang my local branch and they could not tell me anything but to ring the national number who were the most unhelpful people ever. So my question is its been 44 days and not recieved them. I sent the letter on the 16th my cheque was cashed on the 26th and had left my account so what can i do???? im so mad i feel like just forgetting the whole caboodle!!!!!

Beate

Complain to the Information Commissioner! I think the link is in Martin's bank charges article.

timbo86

What will the information commissioner do exactly do i get my £10 back for taking longer than it should or do they just kick alliance & leicster butts in gear

Beate

LOL, probably the latter.