40 Days up and nothing....(merged)

meraven&sally

I telephoned Abbey to request my statements from the last 6 years,i was told no problem but it could take 6-8 weeks as the older ones were on microfiche,10 days later i received an envelope with statements from 6 years ago upto 4 years ago,im still waiting for the last 4 years of statements to arrive and have been for over 3 weeks now..wats the next step?..do i contact them again or do i just estimate the charges for the last 4 years?...if i estimate them do i need to state that there estimated in my claim back letter?...please help!!!

Edinburghlass_2

Phone them up again and ask.

meraven&sally

OK ill try that..and thanx Edinburghlass

meraven&sally

Just foned them again...ave been told ive to wait till its 6 weeks after i originally foned them b4 i should call again or complain..is this right?...am beginning to think im bein fobbed off by em and that i should just go ahead and estimate them......would this be wrong?

caped_crusader

I have applied for my statements/ list of charges. gave them the 40 days notice. Sent a further letter after day 30, highlighting my request. Day 40 arrives, no reply. Wrote to the information commisioner. Following day letter from Lloyds. "sorry to hear you are not happy.................We will contact you after we conduct an interal investigation of you "complaint". we hope to reply within the next four weeks!

Delay action or what?:rolleyes:

Mama_2

Egg did that to me too and it took 26 days to request the I.D and i now have 40 days to wait again! Can we report them for this?

jojopay

Has anyone had a responce from LLoyds TSB saying they can't respond yet (after the 40 days) and that It may be another 4 weeks or more.

What can I do?

I think they are putting things off to see if a new law comes out.

Edinburghlass_2

You need to claim via the Information Commissioner and try sending off the letter by Rex_Mundi linked above.

leafbrae

I have spoken to a few people who have asked for a list of their charges/statements recently, only to hear nothing at all. I think the banks will now take the whole 40 days to reply in order to cut their losses when the OFT rules in April. Are the 40 days working days only or do they include weekends?

amosworks

Hi folks,

I'm reclaiming the charges for my sister, and have had the response back from the data subject access request (near the full 40 day deadline).

Unfortunately what she received back was downright bizarre, not only have HSBC only sent statements for her credit card and not her bank account, the statements that they did send are grossly incomplete, have huge dates missing and even have duplicated pages.

Either the person that sent them is an idiot or the photocopies went slightly mental whilst it was duplicating or something??

So what to do now? The 40 days is already up, we haven't got what we asked for, and they also returned the £10 postal order.

Any thoughts on next steps??

Amos