40 Days up and nothing....(merged)

acheekymunky

Hi,

I received a letter this morning from HSBC returning my £10.00 cheque saying they will send me copy statements and 'we are happy to cover any fees for the production of this information and we return your payment.'

Is this too good to be true???

justinjp

Hi all,

I have a problem. I sent the letter template requesting my bank statements. With a cheque that my mother don for me. I didn't want any more money going out of mine. So she gave me a Halifax cheque for £10.

So the forty days are now well and truly up. And my mother, has just got her statement. Then letting me know they have not cashed the cheque or sent my statements. I am at a true loss, as i sent them recorded post.

Please help or guide me in what i can do. Are will just have to do the whole process again?

Many thanks in advance.

A very gutted Justin.
O and thanks :money: Martin! for the news..

nickmack

justinjp wrote:

I have a problem. I sent the letter template requesting my bank statements. With a cheque that my mother don for me. I didn't want any more money going out of mine. So she gave me a Halifax cheque for £10.

So the forty days are now well and truly up. And my mother, has just got her statement. Then letting me know they have not cashed the cheque or sent my statements. I am at a true loss, as i sent them recorded post.

Do you have any evidence from Royal Mail that the letter was delivered?

justinjp

I'll have to get the PO number to make sure. But as i done it recorded. I would have thought they have to sign for it? I have to find the slip tonight..

Thanks for the reply!!!

nickmack

acheekymunky wrote:

I received a letter this morning from HSBC returning my £10.00 cheque saying they will send me copy statements and 'we are happy to cover any fees for the production of this information and we return your payment.'

Is this too good to be true???

HSBC seem to often do this!

justinjp

Just two other things.....


1. Not sure if I made a copy of the original letter.

2. I have a second account with them, that I know I never added for the statements, can I request them with this DPA letter.


Many thanks!!

lewt

hi i have sent to 1st letter to cap1 and have been ingored both times the first time i didnt send it recored or put a cheque in. i did both the 2nd and theere is only 3 days left before the 40 days runns out. im worried because it is the 6 years up this year and i think they are stalling. i didnt have the account number di you think that was a problem?

im wondering what to do now send another 1st letter of what?

lewt

any advice would be a big help

kazzadj

I asked for all details held on me for last 6 years & included 2 accounts i had with them. I received one batch of statements for 1 account but not for the other. Are they still in breach as 40 days have passed & I havent received all details.??? Dont wanna go send stroppy complaint if they've done nothing wrong. Any ideas? Thanks

seenthelightatlast

i personally hand-delivered the initial letter requesting my statements on 21st january...complete with a cheque for £10.

up to now i haven't had a response.

can i have a bit of advice on what to do next please?

do i just phone them and give them what for, or do i hang on a bit longer?

i've got a feeling by the time i'm dealt with, the banks would have closed the floodgates...