Very slow orange broadband.

albo2002

FYI - I've just switched to Orange and became activated on Thursday with a Netgear N150 DGN1000 router.

Thursday and Friday the connection was fine, on Saturday it slowed down a bit but was OK and on Sunday it ground to a halt (just 8kbps for most of the day). It would take about five minutes just to load a very basic website. This morning (Monday) it seemed OK again.

I called Orange to be told by a charming Indian gentleman that it will be fine after the first 10 days, but after reading stuff on here I'm not so sure.

I was with Virgin Media and I've signed up to an 18 month contract.:doh:

Orange_Company_Representative

Hi albo2002

During the first ten days of your connection with Orange, our systems will attempt to determine the fastest stable speed that your line can support. During this period, the speed and stability of your connection may fluctuate until optimum performance is reached.

We ask that you leave your router connected and switched on at all times during this period. We also recommend that you connect your router to the main BT socket with no extension leads, in order to help minimise any additional noise on the line.

If you continue to receive slow speeds after ten days have passed, I'd advise to contact Customer Support to look into this further. Alternatively, I'd be happy to make some enquiries for you if you wish to contact us via Facebook or Twitter, using the information on our Profile page.

I hope this helps.

Darren from Orange Helpers

chazzee

Take a look at this www.orangeproblems.co.uk

albo2002

Thanks Darren - I appreciate that

davmail

Orange_Company_Representative wrote: »

Hi albo2002

During the first ten days of your connection with Orange, our systems will attempt to determine the fastest stable speed that your line can support. During this period, the speed and stability of your connection may fluctuate until optimum performance is reached.

We ask that you leave your router connected and switched on at all times during this period. We also recommend that you connect your router to the main BT socket with no extension leads, in order to help minimise any additional noise on the line.

If you continue to receive slow speeds after ten days have passed, I'd advise to contact Customer Support to look into this further. Alternatively, I'd be happy to make some enquiries for you if you wish to contact us via Facebook or Twitter, using the information on our Profile page.

I hope this helps.

Darren from Orange Helpers

I don't have/want a Facebook/twitter account,anyway I have done what Darren says,contact Customer Care,they don't care,I was on the phone for hours,re-set my router(Which left my connection unprotected)did all the tests,checked my router,did the whole song and dance,they promised to ring me back,and they did not,I still have this slow connection,it's awful,and sadly,Orange do not seem to care,they have my money,I'm stuck in a contract........why should they,customer care in this country is DEAD.:mad:

kwikbreaks

Mostly .....

I've been carefully ignoring this thread as poor speeds from Orange are pretty much par for the course. As It kept on growing I've eventually scanned through it and came across...

davmail wrote: »

Richard Branson should be high profile in sorting his useless company out.

Richard Branson is only a minority shareholder in VM. The company is just a rebadged NTL who slipped the bearded one a few bob so they could use the name.

When VM are good they are very very good - unlike Orange who judging by most forum posts are consistently poor. If people did a bit more research than looking at prices there would be a lot less poor providers imo.

As the first poster is on a long line they'll never get good speeds but some attention to ringwires etc. sholud take it back to a couple of meg with any luck.

Reluctant_spender

I must admit that I don't have any issues with Orange, well not since I bought a better router than the livebox they provided.

Since that time it has been rock solid, not dropping out with acceptance speeds and thats with two PS3 and laptops in the house.

davmail

Just out of interest,can someone decipher these stats for me from my router?Thanks.

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 78199 124394 0 379 9252 04:47:12
LAN 10M/100M 119920 94362 0 4897 386 07:20:16
WLAN 11M/54M/150M 98211 48208 0 5156 157 07:20:19

ADSL Link Downstream Upstream
Connection Speed 1144 kbps 888 kbps
Line Attenuation 60.0 db 33.8 db
Noise Margin 14.4 db 5.4 db

kwikbreaks

> Connection Speed 1144 kbps 888 kbps

This is the rate your router is connecting at. The upstream suggests this is the Orange LLU platform rather than BT IPstream so you may get ~ 84% of that 1144kbps sync rather than the 500kbps you'd get on BTw IPstream (1152Kbps sync needed to get 1Mbps)

> Line Attenuation 60.0 db 33.8 db

This is the measure of how much your signal is reduced by the length of your line. High attenuation = low sync. You have a long line.

> Noise Margin 14.4 db 5.4 db

This is a measure of how close you are to becoming unstable. There is normally a target margin of 6dB on most lines unless there is a history of instability which will see the target being raised. A raised target = lower sync. Your margin is currently quite high. If you reboot the router it should resync faster. Whatever noise margin shows after the resync is going to be what your target is set to.

There is nothing you can do about the attenuation but you may be able to get faster by removing ring wires, connecting your router at the master socket, and ensuring any plugin extensions are filtered at the master socket end (you can't do that if your router is on it which is why it may need moving).

With tidied up internal wiring and 60dB attenuation I'd say 3Mbps isn't out of the question unless the actual line is poor quality.

davmail

Many thanks for explaining that for me,don't think there is much I can do except wait another 16 months for my contract to run out,then switch,I used to get nearly 4mb's when I had O2,do not understand why this does not?Same distance from exchange,I think o2 cared more about the connection,whereas Orange don't.:(