Very slow orange broadband.

macman

Contention? The rubbish Orange Livebox? Using a different and conflicting wireless channel? I have no idea, but unless you work through the various possibilities to rule them out, you'll never know. Pointless expecting Horange tech support to be any help at all.

MrZoolook

davmail wrote: »

checked my login info is correct

If your login credentials had failed, you would not be receiving any data whatsoever. Anyone care to explain why they... ah... my bad. They have a script they need to read from because they have no cognitive thought of their own!

MrZoolook

asbokid wrote: »

that's good for orange home broadband.

I get better then that using my Orange mobile as a modem for my PC!

Mark_In_Hampshire

I wonder how much of this is down to the change of platform (Orange LLU > BT 21CN) - and I'm guessing that some people are being taken from an ADSL2+ connection back to an ADSL connection at 20CN only exchanges which would cause permanent speed drops in some cases, largely people who could get 4Mbps+ before. And perhaps vice versa - Orange non LLU > BT 21CN in some cases.

That said that isn't the OP's issue in this thread but I imagine is responsible for a lot of the seemingly random performance issues being reported.

We used to have Pipex (before they went down the pan) on a fixed 2Meg connection. When ADSL MAX was deployed in the exchange the service packed up more or less altogether for a week with the router constantly reconnecting and renegotiating until it got down to dial up speeds, then it failed to sync at all.

That was on a circa 300m long brand new line.

Since Pipex didn't do anything about it I migrated to Zen and then synced at 7Meg of the 8Meg available straight away.

I wondered if that was a coincidence of timing with the deployment at the exchange (modem renegotiating - as would have been the case and is what's happening as people are moved from one platform to another with the equipment retraining) or if something else had packed up and the move fixed it.

OneBrightStar

What the hell is wrong with orange broadband again?

I've been a customer for a number of years and their services is always up and down.

Now in Central London, their broadband is extremely slow.....so slow it takes one full minute to load bbc website!!

It used to be fine......I can safely bet they will say they are upgrading this !!!! and old system and making customers suffer!

Anyone living in central london and having issues lately?

Thanks for listening

Money_Doctor

Hi Mike

Was having exactly the same problem- rung CS and told due to upgrade work in the area- didnt believe a word of it, insisted a fault was logged and speed has improved a little now, I was getting less than dial up before the call. I agree that the service not bad from Orange when it is working but some of the speeds returned some times are nothing short of a Joke

nycj

I am hoping anyone can assist me with Orange broadband. I transferred over from BT on 23 September. Have had extremely slow download/connection speed in use BUT no on the speedtest sites. Called Orange four or five times, always told to try setting changes, etc., with no luck.

Last week, BT emails to say my connection is 'starting' and that night my speeds are faster than ever! So I assumed something with the transfer kicked in. Then got a bill for some reason (since I moved to Orange) and told they never canceled the service. They did that today and of course, my download speeds back to about 1-2 mbps.

Just spent another 45 minutes with Orange support but they cannot see anything at all wrong with the line. It's got to be something between BT and Orange but have no idea what to do. BT said my service will end on 1 November so thinking about just waiting till then to see if anything changes but am just so frustrated right now.

Thanks for letting me vent.

droow

I've been with orange broadband since 2007 as it was free with my mobile account. It's never been great but for the past few months it's unbelievably inconsistent. I have been getting 30-40k download speeds in peak times evenings and weekend daytimes and 4mb outside after midnight.

I gave up on the live box years ago, switching to a belkin and recently a billion bipac 7800

These download stats are the same for an iPhone/ipad/macbook connected via wireless or an iMac connected through gigabit ethernet.

Any clues, it's driving me nuts!

Andy

Adyc00l

When we switched to Orange broadband, we got 0.5mbps from them, which consistently timed out. When ever I rang up to fix it, all I ever got was an Indian man asking if I've tried restarting the router or deleting my cache... We actually ended up using a 3G dongle after 6 months because it was so bad.

spike7451

droow wrote: »

I've been with orange broadband since 2007 as it was free with my mobile account. It's never been great but for the past few months it's unbelievably inconsistent. I have been getting 30-40k download speeds in peak times evenings and weekend daytimes and 4mb outside after midnight.

I gave up on the live box years ago, switching to a belkin and recently a billion bipac 7800

These download stats are the same for an iPhone/ipad/macbook connected via wireless or an iMac connected through gigabit ethernet.

Any clues, it's driving me nuts!

Andy

Yup,If you've been migrated to BTW WBC as Orange did earlier this year,moving away from LLU & back to a resold BT product,it's more than linkley your router.For some reason we found that certain routers weren't compatable with Orange BBand & WBC.
(I worked for Orange on a temp contract doing 2nd line tech support during the changeover)