Very slow orange broadband.

davmail

I called back to Orange cust services in India as my connection is just the pits,he said did I have a fish tank????as that can interfere with the broadband,no I said,I asked why my connection had fallen from nearly 3 meg,to 0.75kbs,he said it was my computer at fault I should take it back to the shop!!!!!!!Orange were providing me with the best service and best customer service................err I don't think so:mad:

Does anyone know the head office address of Orange to contact so I can cancel,as my connection is awful,and I am within the first 3 months,as households around me are getting 3- 30 meg!!!!!:(

nothinglefttosay

An update on my earlier contribution to this thread.

My connection speed came back on Sunday and was ok until this evening when I've come home and my connection is completely gone. So back on the phone to tech support confirming that yes my router was switched on, yes all the connections were secure, changing the filter, switching the router off/on, there are no other connections etc. :mad:

Whilst on the phone, the DSL light and connection did return but again I am left with a connection speed of just over 120 kbps which makes pretty much any internet usage a chore and makes it impossible to use iPlayer etc.

Again, I have to wait at least 24-48 hours for this to be investigated. It's 'fortunate' that I have an Orange phone, otherwise I'd have spent a small fortune on the phone to them. This has been going on since the end of March now and my connection has been ok for no more than ten days in that time and I've wasted countless hours on the phone to tech support, most of which has been pretty useless to be frank.

davmail: The postal address for Orange is given as
contact address
Orange Customer Care
Orange UK Plc
PO Box 486
Rotherham
S63 5ZX
on their website.

davmail

Thank-you nothinglefttosay,will write to them.:money:

l3sl3yd

I am also having problems with orange broadband. It's been going on for a few weeks now. The connection dropped every 5-10 minutes so after about 6 calls to India, I finally managed to get through to an English chap who within 2 minutes told me I needed a new router and said he would send me one right away.

It arrived 2 days later - and for the first few days everything was perfect. Now though, I'm back to square one. Pages are taking ages to load, connection keeps dropping completely and I am having to reboot the router at least 2-3 times a day.

I have 2 laptops and 2 smart phones all connecting and having the same issues so I know it's nothing to do with my laptop although it took some time to convince Orange of that fact!

nothinglefttosay

l3sl3yd,

Yep - same as they've done with me although the new router made no difference. I bet that they've made you check the ADSL filter, told you to make sure you're using the main BT socket in the hub, connect wired rather than wirelessly, check nothing else is connected to the phone line such as a Sky box or fax... etc. etc. etc.

Two months on, with having either no service or such a limited service that it was almost unusable, and I'm still getting nowhere. I'm putting it in writing now and saying that if they can't fix it then please cancel my contract and I'll go with someone who is capable of providing a service.

Regards,
NLTS

Chips15

Same thing is happening to us - although ours only started yesterday. Very very slow internet and then it just cuts out completely (the light starts flashing on the Livebox). About 20 seconds later it reconnects (and lights stablise). This is going on about every 5 mins (in fact I'm lucky that I've managed to type this).

My kids are going stir crazy without the internet! Any suggestions on how to fix it will be welcome as I can't get through to Orange Broadband customer service "due to their very high call volumes" (well there's a surprise!).

l3sl3yd

update on situation....

when they sent me the new router I was told to call them to arrange for an engineer to come out if it didnt improve things. A few days later, before I'd actually received the new router they called me to ask if I wanted to book an engineer.....I explained the router hadnt arrived and said I would call them if things were no better once I had installed the new router.

So, today I called....after a very frustrating 20 minutes trying to make them understand that I needed to speak to someone in 2nd line support I was put through to a "duty manager". He flattly denied that anyone would have offered to send an engineer out. Denied that I had ever been told to ring 2nd line support and, when I explained I was at work and would need them to call me back, he then had the gaul to say that they do not have the facility to call customers back! This was a total lie.......the past 3 calls I have made have been from land lines, and each time they have asked me to hang up so that they could call me straight back...which they did within a few minutes.

I have to say I got so angry at basically being called a liar that I hung up ......I am sick and tired of trying to explain myself to someone who barely speaks English and takes 20 minutes to repeat every word I say .. I have no idea how I managed to get through to the English guy from 2nd line support a few Sundays ago but if anyone has a contact number please let me know!

thanks x

davmail

WHY can't someone from Orange sort this out for all of us?Would be great PR,either fix our connections,or let us leave.......simples.:o

macman

'There is nothing you can do about the attenuation but you may be able to get faster by removing ring wires, connecting your router at the master socket, and ensuring any plugin extensions are filtered at the master socket end (you can't do that if your router is on it which is why it may need moving).'

You were given this excellent advice 10 days ago, have you acted upon it?None of these factors are the responsibility of Orange.

davmail

macman wrote: »

'There is nothing you can do about the attenuation but you may be able to get faster by removing ring wires, connecting your router at the master socket, and ensuring any plugin extensions are filtered at the master socket end (you can't do that if your router is on it which is why it may need moving).'

You were given this excellent advice 10 days ago, have you acted upon it?None of these factors are the responsibility of Orange.

So,when I was with o2,on the same line,why was I getting 4mb????
Now only 76kb?????????
:(:(:(:(:(:(:(:(:(:(:(