Very slow orange broadband.

davmail

Have been with Orange for about 3 weeks,was getting around 2 meg download average,it has now dropped to less than 1mb,often slower,I rang them yesterday got put through to some guy in India,was ages on the phone re-setting the router etc,it is now even slower,nothing has changed on this PC,why has it gone so slow????:(:(:(

macman

Because Orange is pants?
Post your router stats and someone can take a look.

davmail

How do I post my stats????Thanks.:eek:

macman

http://www.kitz.co.uk/adsl/frogstats.php#34

davmail

Hope this is ok:


System Up Time 19:24:18
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s

Up Time
WAN PPPoA 398561 563732 0 839 7961 19:22:58
LAN 10M/100M 565255 401880 0 7965 878

19:23:59
WLAN 11M/54M/150M 7829 4666 0 1420 82

01:45:03

ADSL Link Downstream Upstream
Connection Speed 1145 kbps 854 kbps
Line Attenuation 59.7 db 33.5 db
Noise Margin 6.6 db 4.4 db

penrhyn

Are you connected to your master socket or an extension?
If the latter try connecting to the master socket, or better unscrew the lower faceplate and connect to the test socket and try again.

davmail

Connected to master socket.

penrhyn

You are on a long line so you are never going to get a very fast connection, if fact your router is syncing at its optimum at the moment.
Have a listen to your line with a wired phone and nothing else plugged in. Google for the BT quiet line test and see what you get, if there are crackles and pops get on to BT to fix it.

davmail

Thanks for that help,but why did it suddenly go down from over 2 meg,to now less than 1 meg,strange.:(

macman

It can take up to 10 days or so to synch at the optimum speed that your line can support.

davmail

macman wrote: »

It can take up to 10 days or so to synch at the optimum speed that your line can support.

I have been with them over 3 weeks,I left my router on all the time,as requested by Orange so they could test it,was over 2 meg,now less than 1 meg...............weird:mad:.As they have now re-set the router,does this mean it will need to be re-tested again??