NOCHEX - a Warning if you don't use it for a while

matttwine

yeah same thing happened to me

i prefer nochex and would rather use them over paypal but when they do this its beyond a joke

i certainly wont be reopening my account

its the worst business sense i have ever seen from a company

paul_h

I've just checked and I'm appalled to find that my account has also been suspended - there was money in it too.

What galls me is that they can send out emails to warn you that your registered card is about to expire, but not that they are going to take your money and suspend your account!

Unbelievable!:mad:

I have also checked the T&C which were in force at the time I joined, and it says that a charge of no more than £2 per quarter could be made against dormant accounts... this should be interesting...

davads

Hi,

Missed out on this and just got done myself. Lost £8. Logged in May 06, so must have had 2 charges taken. 180 days before deactivation means that should have occurred in November.

Started a thread on the forum and it was removed within minutes.

Anybody taken a complaint any further, as I am prepared to persue it

buglawton

Same here. Should be reported to the OFT. Users cannot even access their details to CHECK what is going on in the account, never mind use it.

[ADDED] I managed to get into the account for a peek anyway (found a way) and saw that NOCHEX had drained the last pound or two. Logged a complaint about why no notice. Doubt I would want to upgrade to Merchant account with such a co.

paul_h

I have finally regained access to my account and I am absolutely appalled to find that they have virtually cleared out my account with charges.

They have take a £40 'dormant account charge' in November 2006, which I assume is due to the fact that the last transaction on the account was two years ago, although the account has been accessed in this time, so it seems that simply accessing the account is not good enough. I have had absolutely no warning or notification from them of any charges or account suspension, can this be legal?

The £5 per quarter charge is there in the T&C, however note that this charge was only introduced in the T&C dated 10th Aug 2005 - previous to that the charge was £2 per quarter. I have copies of the T&C for various dates supporting this. That means they have charged be £5 for quarters which their own T&C in force at the time state that a charge of £2 may be applied.

It seems that they think they can also backdate changes in the T&C, as well as failing to notify you! I also notice that their T&C doesn't require you to check regularly for changes as some do, so I cannot see how they can enforce T&C which are different to the ones you signed up to, without them notifying you of any changes.

I am so angry with this outfit at the moment, but I am not sure what action I am going to take yet. This just looks like robbery to me...:mad:

jamesa007

Error! Due to inactivity your account has been temporarily suspended.

In the interest of Privacy and Fraud Prevention temporary suspension ensures no information is sent to an out of date email address which could potentially be accessed by a non account holder.

If you wish to reactivate the Account please click here


WHAT DO I DO? CLICK HERE OR NOT??

paul_h

jamesa007 wrote:

If you wish to reactivate the Account please click here


WHAT DO I DO? CLICK HERE OR NOT??

By all means. You will get a two page form to print out, fill in and post off to Nochex with various forms of proof of identity. You will probably find out that they have cleared out any money you had in the account...

What is happening is absolutely disgraceful, I feel like I've been mugged. It's not my fault buyers do not want to use Nochex... :mad:

EDIT:

In fact... come to think of it...

Could these charges be construed as unlawful 'penalty' charges, rather than administration charges? Could anyone confirm that there's a chance that the same principle applies here that applies to the high street banks?

buglawton

By doing a password change request I was able to get into my account long enough to peek at the transaction history (on entering your acct via a link after password change you get a chance to look). The remaining balance showed that it was not worth reopening the Nochex account.

This experience 100% put me off wanting to try out a merchant account with Nochex - the main reason for acct inactivity was that they don't accept larger than £100 purchase transactions with a non-merchant status.

Pity there isn't a viable alternative to Paypal then...

MORPH3US

buglawton wrote:

By doing a password change request I was able to get into my account long enough to peek at the transaction history (on entering your acct via a link after password change you get a chance to look). The remaining balance showed that it was not worth reopening the Nochex account.

This experience 100% put me off wanting to try out a merchant account with Nochex - the main reason for acct inactivity was that they don't accept larger than £100 purchase transactions with a non-merchant status.

Pity there isn't a viable alternative to Paypal then...

Nice one for the tip off mate!!!!

I was about to re-open my account to see if they had charged me / what my balance was, but after following your advice above, I logged in to see my ballance was zero and they hadn't changed me anything cos there was nothing in there....

Now I don't need to re-open my account and Nochex can kiss my @$$

M

buglawton

Now, will Nochex start sending invoices to people who have £0 in their dormant accts??