NOCHEX - a Warning if you don't use it for a while

shilcor

I thought I'd post this warning about NOCHEX in the hope of preventing others from being caught like I have been.
My NOCHEX account hasn't been used for 2 years, simply because nobody buying stuff from me on ebay wanted to use it but out of the blue, a buyer said they wanted to pay me via NOCHEX. When I tried to log in I found that the account had been disabled and I was required to download a form, fill it in and post it off to get the account reactivated. That was fine so I did as requested but when my account was made live again I found that the balance of £17.11 that I had in there had been taken to cover "Dornamt Account Charges" so I had a zero balance. There had been no email warning about this, otherwise I would have accessed the account every now and then to keep it alive. Their T&C's state as follows :-

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3.11 Nochex reserves the right at their absolute discretion to apply an administrative charge of no more than £5.00 per quarter on dormant accounts.

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Now, they don't actually appear to say what constitutes a dormant account so anyone with money sitting in a NOCHEX account would be advised to go and look to see if they have been stung.

MORPH3US

Thanks for the heads up...

Just checked and mine has had the same happen.... can't for the life of me remember if I had any money in there but its a bloody STUPID way to do business. You would have thought they could have sent a warning e-mail out before doing anything....

Well I certainly won't be re-opening my account. When they treat customers like this, they will die out the way QXL did in the face of competition from ebay!!

M

Norbert_Colon

Yes, I spotted this in the T&C's and cancelled my account just in time. The CS person tried to convince me that the charge was just a small print thing and was never actually applied! Then they switched from nice cop to nasty cop, warning me that I couldn't reopen my account with the same debit card later. I'm glad I didn't listen now.

MORPH3US

Well done mate, lucky escape!!!

Who uses nochex these days anyway!??!

M

payless

http://greenroom.nochex.com/showthread.php?t=9919

( just transferred my balance out)

MORPH3US

Does anyone know:

When I re-activate my account, will I be able to see if they have charged me or not?!?

I cannot for the life of me remember if I had any money in there and will want to know if they have charged me. If they have then I will kick off and make a fuss but I would obviously need to know if they have charged me or not!

M

Torby

this could be affecting more people than we think......

shilcor

MORPH3US wrote:

Does anyone know:

When I re-activate my account, will I be able to see if they have charged me or not?!?

I cannot for the life of me remember if I had any money in there and will want to know if they have charged me. If they have then I will kick off and make a fuss but I would obviously need to know if they have charged me or not!

M

Yes, you can. It will show up as "Dormant Account Charge". That's how I discovered that they had cleaned my account out. I have complained to the Financial Ombudsman but although the NOCHEX web site says they are "Certified" by the FSA they are not REGULATED by them so the Ombudsman will not help. NOCHEX have also closed down their own Complaints forum where other disgruntled members were discussing this subject. I posted onto their Comments and Suggestions forum about it instead and the thread was removed by NOCHEX themselves so they are effectively censoring any references to this issue. Get out while you can !!!

jago25_98

morph: I thought nochex was cheaper than paypal. Other than the overheads of a merchant account is there a provider that I'm not aware of?

justpaper

just login the other day and i got 4£ odd there ,.. yess!

havnt been charged anything,. i guess i login atleast once every 2 months

molar

Rediculous that they require you to post the reactivation form back to them on paper. Are they trying to alienate all their customers? Don't do business with them. :j