Woolwich Bank Charges (merged)

web_wiz

Hi folks,

Just wanted to tell you all my claim is under way!

First letter on it's way today to the Woolwch (or Barclays whichever they are these days). Claiming just over £5000, but I'd be happy with 75% of that! (we have a 'new addition' to the family due in October, & money is going to be tight).

I'll keep you all updated as the claim proceeds, and would just like to say a big thanks to Martin & all the forum users who have been answering my questions - couldn't have got this far with out you

Cheers,

Web_wiz

MPG_2

carolina1979 wrote: »

Ok so I got a court date today for september and I started this battle with the woolwich back in december 06!! Decided to go for it and telephone Barclays litigation! was so nervous was shaking, don't know why because
Spoke to some very pleasant guys!! Bloke dealing with my case sounded exhausted! said hes dealing with settling cases for this month said he's very very busy, but he wants to settle my case out of court and said he'd write me a letter offering full settlement this week!!!
I just hope he means it!!! :j :j

Hi Carolina,

Wondering if you have a telephone number for Barclays litigation? Fancy some negotion with the tired old chap myself.

Thanks, MPG

chump

A few weeks back i sent the 2nd letter to Woolwich asking for my money back after reviewing my bank charges which they sent me.

Today i received a letter which in a nutshell just says that they're taking my complaint seriously and they aim to have it resolved in 1 month!!

Now in Martin's Step by Step - there is no mention of this type of letter - just either a refusal, acceptance or partial offer....mine is none of these?

So what do i do now...send the 3rd letter or wait.....!

Thanks
Marc

Beate

The letter you got is very common, it is a stalling tactic. Ignore it and send the next letter.

chump

wow....kind of wish i hadn't asked now. that's me told then!

thanks anyway.

chump

ah so you edited! - so my reply makes no sense now....

Stephen_Leak

chump wrote: »

A few weeks back i sent the 2nd letter to Woolwich asking for my money back after reviewing my bank charges which they sent me.

Today i received a letter which in a nutshell just says that they're taking my complaint seriously and they aim to have it resolved in 1 month!!

Now in Martin's Step by Step - there is no mention of this type of letter - just either a refusal, acceptance or partial offer....mine is none of these?

So what do i do now...send the 3rd letter or wait.....!

Thanks
Marc

The letters saying that they are investigating and will reply sometime between now and the next ice age are little more than acknowledgements of receipt and attempts to make you give up and go away.

If you have not received an acceptable reply by your deadline, send them the “Letter Before Action” letter.

chump

thanks. i have just printed off the letter you have mentioned now ready for posting

Goldenlady

I'd be grateful for any advice on my ongoing "battle" with Woolwich/Barclays.

I wrote them on March 30th requesting a list of my fees on both an old and existing account. They sent me a letter on April 13th saying that they were dealing with my request. I finally heard from them on May 21st, but the list of fees they sent me was blatantly incomplete. In addition, they enclosed a rather snooty letter saying that when I opened the account I had agreed to the terms and conditions (i.e. I'd agreed to them fleecing me!)

I wrote back to them on May 24th requesting a full list of fees but, to date, have had no response. What is (or should be) my next move?

Stephen_Leak

Goldenlady wrote: »

I'd be grateful for any advice on my ongoing "battle" with Woolwich/Barclays.

I wrote them on March 30th requesting a list of my fees on both an old and existing account. They sent me a letter on April 13th saying that they were dealing with my request. I finally heard from them on May 21st, but the list of fees they sent me was blatantly incomplete. In addition, they enclosed a rather snooty letter saying that when I opened the account I had agreed to the terms and conditions (i.e. I'd agreed to them fleecing me!)

I wrote back to them on May 24th requesting a full list of fees but, to date, have had no response. What is (or should be) my next move?

If you haven't received all the information you require within 40 days of them receiving your Subject Access Request, you can refer the matter to the Information Commissioner.

However, his staff are as inundated with complaints as the banks’ and credit card companies’ are with SAR’s. The banks and credit card companies have received so many "black marks", that one more doesn't make any difference.

Please read the Reclaim Bank Charges Help thread for information and the Reclaimed Bank Charges Success Stories and Reclaimed Bank Charges Success Stories II threads for inspiration.