Complaint to Sainsbury

Flyboy152

Elle7 wrote: »

Has anyone asked what was in the bags?

If you had any dairy products, these would have gone off without fridge storage. But the general rule is that shopping won't be stored overnight...its stored behind the customer services desk for a maximum of four hours (less if the shop closes before then) and then put back on the shelves. Sainsburys have no way of knowing if you are actually going back for it, and if they keep it til the next day and things have gone off, then they make a loss. It's better to put it all back on the shelves same day, and reduce as necessary.

As for stock location training, it seems to be luck of the draw whether you get it. I did, but many people I trained with didn't...if they were asked and didn't know, they'd 'hand over' the customer to someone else who had had the training, or they'd direct them using the signs above the aisles.

Regardless, you could always ask that if the bag turns up they return it to you, and hope that it's been put out the back or in the bag storage.

I don't think that is relevant, to be honest. This is about how the OP was treated by the shop's staff, not about the shopping itself.

chirp

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Flyboy152

chirp wrote: »

Flyboy152 what part of my message did you not understand? I am talking about the bad behaviour of customers towards supermarket staff. And by the way a supermarket is not a storage place of lost and found property. So much of anger over a plastic bag is totally out of proportion. I can understand if the lady was upset if she had lost her house keys or her purse etc, but a plastic bag! Get a grip.

Goodness me, you really do need to calm down. After all, this just about a complaint to a supermarket, not a street protest about bad governments.

However, it really would help you, if you read the whole thread though.

Money_User

Flyboy152 wrote: »

Goodness me, you really do need to calm down.

Coming from you, probably the funniest thing I've read all day! :rotfl:

Flyboy152 wrote: »

After all, this just about a complaint to a supermarket

Which you have posted umpteen posts on vigorously defending the op, see what I mean!

DCFC79

sirmarcus wrote: »

Always worth complaining. In the worst case Sainsburys will not uphold your complaint but hopefully you will get a satisfactory outcome.

I note your comments above. However, in the event that Sainsburys customer services do not provide a satisfactory response, I suggest that you try escalating or complaining to Justin King, Sainsburys Chief Executive, via sending him an email at [EMAIL="justin.king@sainsburys.co.uk"]justin.king@sainsburys.co.uk[/EMAIL].

Worth a go and good luck.

is that actually worth it for a few bags

DCFC79

Flyboy152 wrote: »

Not so sure about that. I have lost count of the times I have asked for some products, to be met with a blank stare and a, "what's one o' those?"

wouldnt have happened in first store i worked in, if i didnt know then id ask the guy who knew where pretty much anything was

Pollycat

DCFC79 wrote: »

is that actually worth it for a few bags

I personally wouldn't think so - but sirmarcus never bothers what the complaint is actually about. He just likes to post contact details of the 'head honcho'.

Whatever the complaint, whatever the company, sirmarcus will pop up with an email address.

Apples2

chirp

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chirp

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