Complaint to Sainsbury

peachyprice

Pollycat wrote: »

I'm not sure where the Data Protection bit comes in - unless you were specifically complaining about a certain person by name and you wanted to know exactly what they'd done/said to her.

This is where data protection comes into it, OP has no right to know what the results of the internal investigations were. A company cannot investigate an employee then give the results of that investigation out to the general public, infact it should not be discussed between anyone other than the employee and the person undertaking the investigation.

I wouldn't be impressed if my employer was discussing my private and confidential personal file with a customer, would you?

kaych wrote: »

So how am I supposed to know that if they have ever carried out an investigation or not as we will never find out due to data protection? I just want to know what they have done to improve?

kaych wrote: »

i guess i am just curious and nosy and want to know what the outcome of the investigation is...

chirp

This post has been deleted

Evilm

Jeff_Bridges_hair wrote: »

All supermarket workers are trained in where stock is located.

Actualy no, they aren't. If they are placed on tills or counters they do not always get stock location training and have to pick it up as they go along.

pendulum

Evilm wrote: »

Actualy no, they aren't. If they are placed on tills or counters they do not always get stock location training and have to pick it up as they go along.

That's right. At the store I worked in, anything left where it shouldn't be (tills, wrong shelves, floor) was collected into a trolley, and then given to a shelf stacker to put back. But I was a shelf stacker and never got or heard about this "stock location" training - we did just pick it up as we went along.

The only training I got was being lead to my aisle and left to put things on shelves.

unholyangel

pendulum wrote: »

That's right. At the store I worked in, anything left where it shouldn't be (tills, wrong shelves, floor) was collected into a trolley, and then given to a shelf stacker to put back. But I was a shelf stacker and never got or heard about this "stock location" training - we did just pick it up as we went along.

The only training I got was being lead to my aisle and left to put things on shelves.

I do hope it wasnt always put back on the shelves and depended on the goods in question and the circumstances.


But i think jeff more meant like asda or tesco who encourage shoppers to ask staff if they cant find something. Not that they should know the exact location of where every product is but usually have a basic understanding of which type of products are where, and be able to guess which item would go where. Although i wouldve thought this would be common sense rather than training.

You want cakes? Go to the bakery. You want milk? Head for the dairy section.

Mrs_Arcanum

I have always found our local Sainsbury's staff very helpful. Even a complaint about a £1.00 item netted me £5.00 (they sent the original £2.00 offer to the wrong address).

If you forget your money it is incredibly embarrassing so all you want to do is get out of there as fast as possible. The problem in the OP's situation was aggravated by being told one thing (shopping would be stored for next day collection) and then finding this had not taken place. Followed with a seemingly off hand attitude by one particular staff member. To not have any feedback on the complaint is not helpful either.

Elle7

Has anyone asked what was in the bags?

If you had any dairy products, these would have gone off without fridge storage. But the general rule is that shopping won't be stored overnight...its stored behind the customer services desk for a maximum of four hours (less if the shop closes before then) and then put back on the shelves. Sainsburys have no way of knowing if you are actually going back for it, and if they keep it til the next day and things have gone off, then they make a loss. It's better to put it all back on the shelves same day, and reduce as necessary.

As for stock location training, it seems to be luck of the draw whether you get it. I did, but many people I trained with didn't...if they were asked and didn't know, they'd 'hand over' the customer to someone else who had had the training, or they'd direct them using the signs above the aisles.

Regardless, you could always ask that if the bag turns up they return it to you, and hope that it's been put out the back or in the bag storage.

Chimpofdoom

Occasionally this would happen in the co-op/scotmid I used to work in back in my student days. We'd ring the shopping up, save the transaction, pack it all and then wheel it into a fridge until the person came to collect it.

But when your in a town with a population of 2000, it's easy to do

Flyboy152

chirp wrote: »

A supermarket is a place where thousands of customers shop daily. Customers abusing the supermarket staff and complaining about ridiculous things has got to stop. Does a customer who has forgotten her/his money ever have the decency to put back all the stuff on the shelves? They just leave their shopping and walk off in a huff. And this woman has the audacity to come back the next day and complain about her bags and rudeness of staff! Do you even know that your intolerant actions may cost someone being put through a disciplinary process and being humiliated for such a small incident? The worker may even lose her job. I hope that makes you immensely happy for having taking revenge for something that was your fault to start with.

There is a proverb "An eye for an eye will make all of us blind".

Think about the consequences before shooting of insignificant complaints to managers about their staff.

Have you actually read the thread?

Flyboy152

unholyangel wrote: »

I do hope it wasnt always put back on the shelves and depended on the goods in question and the circumstances.


But i think jeff more meant like asda or tesco who encourage shoppers to ask staff if they cant find something. Not that they should know the exact location of where every product is but usually have a basic understanding of which type of products are where, and be able to guess which item would go where. Although i wouldve thought this would be common sense rather than training.

You want cakes? Go to the bakery. You want milk? Head for the dairy section.

Not so sure about that. I have lost count of the times I have asked for some products, to be met with a blank stare and a, "what's one o' those?"