Complaint to Sainsbury

aheaton46

gordikin wrote: »

Err....OP you created the problem by forgeting the purse and you complained?!

Actually the staff member at Sainsburys created the mistake, by telling the OP that she could collect her shopping the following day. Then someone else made matters worse by disposing of the OPs bags. Finally, Sainsburys tried to fob her off with some rubbish about the data protection act.

That the OP forgot her purse is no more relevant than how she got to the store, what she was wearing or what she ate for breakfast. It is also of no relevance what bags they were, hey were still her belongings. The ONLY things that are relevant are Sainsbury's mistakes here.

kaych - given that Sainsbury's have disposed of your belongings without your permission, you are quite entitled to ask them to compensate you for your missing bags. If you have heard no response in 6 weeks time write again pointing this out and stating how much you want from them. You may or may not have any luck; how hard you want to pursue it is up to you.

For those who say it was her own fault - next time you make a mistake does that entitle someone else to do exactly what they want to you?

faithcecilia

When I was about 5 my dad got through the till before realising he had left the money at home (days before cards;)). As we walked and he could obviously walk faster without me, I was left as 'deposit' while he took the frozen stuff home, collected the cash and ran back! See, I was useful for something:p

Money_User

aheaton46 wrote: »

Finally, Sainsburys tried to fob her off with some rubbish about the data protection act.

Thats the nice way of saying they think the op's complaint is a joke and aren't going to do anything.

Money_User

Flyboy152 wrote: »

they were rude to her.

One word against another. More or less everytime someone has a problem with something in a shop people are accused of being rude.

We still know nothing about these bags, my money is they were probably standard plastic ones which really would make it a bit of a joke.

italiastar

kaych wrote: »

I was shopping there the other day and after having all the stuff checked out at the self service check out, i realised i didn't have my purse with me. i told the attendant what to do as it was the first time it ever happended to me. she said i could come back later but as i didn't live locally, i said i would rather pick it up the next day and she said it was fine.

came back the next day, asked someone and this woman told me that they don't keep them overnight, they would have been put back on the shelf or something.

didn't mind that too much as i didn't pay for the items, but i used my own bags and left that with them as well, i asked the woman where my bags are, she said she couldn't find them and just walked away... first was annoyed at the attitude of the woman and second, they threw my bags out... they should have just told me earlier then i would have taken my bags with me, but obviously made a mistake in trusting them... now i lost my bags and being treated rudely

Try justin.king@sainsburys.co.uk

Flyboy152

Money_User wrote: »

Thats the nice way of saying they think the op's complaint is a joke and aren't going to do anything.

Which makes their lack of attention to the needs of their customer considerably worse.

catfish50

This is my current favourite thread.

OP: "Where are my bags, I left them here yesterday"

Random Sainsbury's worker: "Huh?"

It's the story of life.

Flyboy152

Money_User wrote: »

One word against another. More or less everytime someone has a problem with something in a shop people are accused of being rude.

We still know nothing about these bags, my money is they were probably standard plastic ones which really would make it a bit of a joke.

And that would make it a lot easier for you and the poor service apologists on here, to assume that is the reason she is complaining, to justify your berating of the OP, wouldn't it? Especially when you have idea whether you are correct or not.

Flyboy152

catfish50 wrote: »

This is my current favourite thread.

OP: "Where are my bags, I left them here yesterday"

Random Sainsbury's worker: "Huh?"

It's the story of life.

And that is not a reason to complain about poor service?

When Catfish goes to a supermarket:

"Where are the beans?"

Random supermarket worker, "Don't know, look for them yourself" and walks off.

Catfish, "okay then."

Supermarket workers gets away with being rude and carries on being rude to everybody else.

But then it is the story of life, isn't it.

Jeff_Bridges_hair

Flyboy152 wrote: »

And that is not a reason to complain about poor service?

When Catfish goes to a supermarket:

"Where are the beans?"

Random supermarket worker, "Don't know, look for them yourself" and walks off.

Catfish, "okay then."

Supermarket workers gets away with being rude and carries on being rude to everybody else.

Come on now - thats not comparing like for like. All supermarket workers are trained in where stock is located.

From what i can gather the OP did not ask the same person where her stuff was the next day when she was in the shop so how on earth could this other person have any sort of idea what she was going on about? 2 different scenarios im afraid