Complaint to Sainsbury

Flyboy152

Jeff_Bridges_hair wrote: »

Come on now - thats not comparing like for like. All supermarket workers are trained in where stock is located.

From what i can gather the OP did not ask the same person where her stuff was the next day when she was in the shop so how on earth could this other person have any sort of idea what she was going on about? 2 different scenarios im afraid

Maybe go and look, find out who put the shopping away. Inform the customer how to seek recovery of any losses incurred.

catfish50

Flyboy152 wrote: »

Maybe go and look, find out who put the shopping away. Inform the customer how to seek recovery of any losses incurred.

Dial 999?

Money_User

Flyboy152 wrote: »

And that is not a reason to complain about poor service?

I just have this vision that you spend your day constantly complaining, and when you're at home with noone to complain about you come on here and complain about people not complaining about things! :rotfl:

Jeff_Bridges_hair

Flyboy152 wrote: »

Maybe go and look, find out who put the shopping away. Inform the customer how to seek recovery of any losses incurred.

But as we were not there and the OP has not come back to the thread - we cannot assume that the person they spoke to was not busy with another customer or such like. Maybe she couldve palmed her off to someone else - maybe CS but we really only have the Ops word on how they asked the person or spoke to them after they said they didnt know..

thats the problem - we only ever hear one side of the story and yet people jump to conclusions that they must have had the worst ever experience from the person they spoke to whereas the majority of times its a misconception and someone just venting/making things 10 times worse then they were.

Personally for the cost of a few bags its really not worth getting in such a tiswas - the customer service team at Sainsburys have said they will investigate and they are doing.

Money_User

Jeff_Bridges_hair wrote: »

Personally for the cost of a few bags its really not worth getting in such a tiswas

Exactly, like I've said my moneys on they were standard ones. If it was me they'd be standard ones as I don't have any others. The time spent in my life getting wound up by it would be zero seconds. If people want to spend their life on some crusade being a one man army about 'service' and how it would be so bad if they don't take the action they're taking thats up to them. I think it just boils down to the fact some people just cope better than others with everyday life situations.

DCFC79

kaych wrote: »

So how am I supposed to know that if they have ever carried out an investigation or not as we will never find out due to data protection? I just want to know what they have done to improve?

i dont think sainsburys will say an investigation will be carried out and then not carry 1 out

kaych wrote: »

I was shopping there the other day and after having all the stuff checked out at the self service check out, i realised i didn't have my purse with me. i told the attendant what to do as it was the first time it ever happended to me. she said i could come back later but as i didn't live locally, i said i would rather pick it up the next day and she said it was fine.

came back the next day, asked someone and this woman told me that they don't keep them overnight, they would have been put back on the shelf or something.

didn't mind that too much as i didn't pay for the items, but i used my own bags and left that with them as well, i asked the woman where my bags are, she said she couldn't find them and just walked away... first was annoyed at the attitude of the woman and second, they threw my bags out... they should have just told me earlier then i would have taken my bags with me, but obviously made a mistake in trusting them... now i lost my bags and being treated rudely

what kind of bags were they, you own bags eg bag for lifes or home made,

what did you want the member of staff to do ?

Flyboy152

And as usual it all boils down to the MSE holier-than-thous, deciding and passing judgement about what another has the right to complain about......and you wonder why the OP hasn't come back, flipping priceless. :wall:

birkee

What a pompous post!
What did she expect to happen? They probably took her comments into consideration, maybe dealt with it in some way, maybe not, and then paid someone to put all the stuff back onto the shelves. More than the cost of her bags probably.
Perhaps they should complain to her husband, about her doing her shopping without any money to pay for it.

Flyboy152

birkee wrote: »

What a pompous post!
What did she expect to happen? They probably took her comments into consideration, maybe dealt with it in some way, maybe not, and then paid someone to put all the stuff back onto the shelves. More than the cost of her bags probably.
Perhaps they should complain to her husband, about her doing her shopping without any money to pay for it.

And yet again, another poorly judged conclusion.

Money_User

Flyboy152 wrote: »

And yet again, another poorly judged conclusion.

Many think that of your conclusions (see below!).