Yankee Candle exploded - what to do?

shelly

pulliptears wrote: »

I recall reading something that said if the wick on your tealight candle was a little long then it created a bubble pocket or something within the tart causing it to explode.

One heck of a mess though hun, I'd certainly send the photos to Yankee and have a moan.

hieveryone wrote: »

What's the bubble scenario?

Is it what pulliptears said, above?

Must admit that when I first read your OP my first thought was that it sounded like in the manufacturing of the tartlet a bubble of air had got trapped in the wax and when you lit the tealight and the tartlet started to heat and melt the bubble heated and expanded causing it to explode taking with it any melted wax.


I hope you get a suitable outcome.

pulliptears

hieveryone wrote: »

What's the bubble scenario?

this:

If the tealight is burning with too high a flame then that could cause it to be too hot, hence bubbling/splattering.

from here:

http://forum.shoppingtelly.com/forum/showthread.php?t=15361

hieveryone

I can't say that I particularly measured the wick to see if it was 'too long' to be honest, but surely the blame can't be passed onto me for this? :-/

It was a brand new candle that I used, not a re-used one.

pulliptears

hieveryone wrote: »

I can't say that I particularly measured the wick to see if it was 'too long' to be honest, but surely the blame can't be passed onto me for this? :-/

It was a brand new candle that I used, not a re-used one.

I don't think anyone is saying its your fault, just that its a possible explanation as to why this can occur

hieveryone

pulliptears wrote: »

I don't think anyone is saying its your fault, just that its a possible explanation as to why this can occur

No, no sorry didn't mean you - I meant YC giving this as an explanation and blaming me? They better not try that one!

:rotfl:

pulliptears

Funnily enough I just discovered a lot of splattering on my white table from a red tart Ive been burning for a few days on and off

hieveryone

So, Yankee Candle haven't replied yet - despite stating on their website that they reply within 1-2 working hours of an email and certainly within 4-5 hours. No contact number on the UK website either.

jinky67

Yankee Candle (Europe) Ltd
Unit 1 Bristol Distribution Park
Hawkley Drive
Woodlands Lane
Bradley Stoke
Bristol
BS32 0BFConsumer Enquiries
TELEPHONE: 0845 0502623
FAX: +44 (0) 800 9179624
EMAIL: info@yankeecandle.co.uk

stsarina

You could also try posting on their Facebook page - companies tend to respond quite quickly when all their customers can see!

http://www.facebook.com/yankeecandleuk

Willow92

I get so nervous when I burn candles I have no idea why I burn them at all sometimes. I can't enjoy whatever I'm doing as I'm always looking over making sure everything's okay