Yankee Candle exploded - what to do?

hieveryone

Yankee Candle have replied asking that I send the tart burner and tea light to them - would this be standard procedure? It isn't a freepost address that's been provided..so will cost me to buy packaging/send etc. Feeling a little put out!

jinky67

hieveryone wrote: »

Yankee Candle have replied asking that I send the tart burner and tea light to them - would this be standard procedure? It isn't a freepost address that's been provided..so will cost me to buy packaging/send etc. Feeling a little put out!

I would think it is, they will want to test it, should refund you on the packaging costs if they do find fault.

if you dont ask you dont get;)

hieveryone

I just feel like they'll try and pin the blame on me by 'testing' it and finding some fault or something, but surely there's no excuse for wax to explode?!

gordikin

naked flame....inflammable substance...potential/possible conflagration...err...why do you need a warning?

hieveryone

gordikin wrote: »

naked flame....inflammable substance...potential/possible conflagration...err...why do you need a warning?

Eh? I didn't say I needed a warning? Nothing went on fire, nothing was inflamed. The wax tart burst open/apart. There is no excuse for that except that it is a faulty, and dangerous, product.

DaisyFlower

If you believe it was a faulty or dangerous product, then send it back like they have asked so that they can test it.

However given the "I just feel like they'll try and pin the blame on me by 'testing' it" comment, I assume you are actually wanting compensation rather than the desire for them to know a product could be faulty and to look at the safety aspects.

I suspect the tea light flame was too large, lots of cheap brand tea lights have huge wicks that are not safe under tart burners.

Kel_1981

Sorry but I laughed so hard at that picture. You know when you think someone has exaggerated slightly?

Anyway that could have caused injury but hey, once I was frying an egg and it blew up in my face, !!!!!! happens in a heated situation:D

hieveryone

DaisyFlower wrote: »

If you believe it was a faulty or dangerous product, then send it back like they have asked so that they can test it.

However given the "I just feel like they'll try and pin the blame on me by 'testing' it" comment, I assume you are actually wanting compensation rather than the desire for them to know a product could be faulty and to look at the safety aspects.

I suspect the tea light flame was too large, lots of cheap brand tea lights have huge wicks that are not safe under tart burners.

To be fair, yes I want compensation - I want my wall fixed that's all! And I will have to hang around with a wax splattered wall while they 'test' their own products in order to come up with an excuse not to pay out.

It wasn't a 'cheap' tealight either - it was a Yankee Candle one.

Considering the scale of the potentially dangerous situation, they aren't really playing fair here are they? To ask me to package it up myself and send it at my own expense when I've got a wooden floor, leather chair, painted wall and curtains all damaged by their product is a bit of a cheek?!

postingalwaysposting

Hi hieveryone, there are only two options here, send it and possibly get the damage fixed, or don't send it to save <£8 and repair the damage yourself. You never know if you keep the postage reciept they may fix the damage and reimburse your postage. However without them actually looking at the burner and tart in question I doubt they would even entertain fixing the damage let alone you reciving compensation.

I don't really see a problem to be honest and if I were in that situation I would only be to happy to send in the items with a covering letter and pictures

hieveryone

postingalwaysposting wrote: »

Hi hieveryone, there are only two options here, send it and possibly get the damage fixed, or don't send it to save <£8 and repair the damage yourself. You never know if you keep the postage reciept they may fix the damage and reimburse your postage. However without them actually looking at the burner and tart in question I doubt they would even entertain fixing the damage let alone you reciving compensation.

I don't really see a problem to be honest and if I were in that situation I would only be to happy to send in the items with a covering letter and pictures

I know, just gotta suck it up I guess! :rotfl: