Nationwide (merged)

sunnyflower

Julie_1st_timer wrote: »

I sent my 1st letter and £10 requesting details of my bank charges. That was 10 days ago. I have received a letter today from the Customer Experience Team (I think they need to re-think their title). Saying basically i cannot claim, but if i want help with my finances they wil be willing to help blah, blah, blah. As i still don't know what i'm entitled to claim as they haven't sent me the details of my charges from the last 6 years, what should i do next? Should i do nothing ad wait until the 40 days are up, or send another letter? I'm really not sure what to do. Any help would be gratefuly received.

I understand from all the threads Nationwide a propably one of the most awkward to claim from, so i would appreciate all the help i can get.

You have paid for your statements, so I would give the branch a ring and ask when they will be forthcoming! It looks as though they are jumping the gun by sending out that letter; that is the one you normaly get when you ask for all your charges back

Julie_1st_timer

To Sunnyflower

Thanks for your advice. I will ring the branch tomorrow and put a post on here tomorrow night about what happended. Just in case i don't get anywhere when i ring tomorrow, do you have idea what i should do next.

Julie

Carrie273

Morning!
Well today is the 28th day for Nationwide! There is no money in my account and as far as I can see from MCOL there is no defence either. So..........do I wait until tomorrow and try to start the judgement? Would it let me know on MCOL that a defence had been filed? or do I need to ring the courts?

Can anyone help.........Thanks

Carrie

livelyred

Hi im at the stage where i have sent off the Allocation Questionaire 2 wks and the Nationwide havent sent theres yet,well i have recently had another charge for an unpaid direct debit,they will be taking this from my account this mth,can i get this charge bck too,what do i need to do ?I have gone through my own courts not on line.Thanks

goldenchris

Hi All, just a quick question this.

I sent my first letter to Nationwide dated the 8th of March, today is the 18th and I have had no correspondance from them, although they have processed the £10.00 cheque I sent.

Do they have 40 days to respond from the date of the letter, or from the date the cheque was processed??

Thanks, Chris.

System

Carrie273 wrote: »

Morning!
Well today is the 28th day for Nationwide! There is no money in my account and as far as I can see from MCOL there is no defence either. So..........do I wait until tomorrow and try to start the judgement? Would it let me know on MCOL that a defence had been filed? or do I need to ring the courts?

Can anyone help.........Thanks

Carrie

Hi Carrie

I would wait a couple of days before trying to file for Judgement by Default. Nationwide have a tendency to sneak in a defence right at the last minute or even if they are late in filing their defence they ask the court for more time which they generally get.

So when MCOL pops up that you can file for judgement resist the temptation for a little while!!

Regards
UNDERGROUND

becksta22

they have replied sayin that they will not refund as it would be unfair for all other customers blar blar blar.... anyway am just gonna write the 2nd letter and send that off to them today.have a feelin these are gonna be a pain.hope i dont have to go the court route.any advice would be appreciated.thanks

becksta22

because nationwide wanted me to pay £5 per page for bank statements i have actually got the full amount of how much in total they have charge me. i have just asked for all charges to be refunded.i do have sum of the statements which i can see online and print off but not all.if i have to file to go to court how will i go about it cause i dont no the exact amount they owe me??i have a rough idea of a round about sum.will i have to pay for the statements or just carry on askin for all charges over the last 6 years to be refuned???

thanks

livelyred

Does anyone know what i8 do about another charge i have since i sent the allocation questionaire form off 2 wks ago ? Can i claim this bck to the Nationwide are taking this out off my account at the end off this mth Thanks

Julie_1st_timer

Just a running comentary from my post last night.
I received a letter yesterday saying nationwide do not refund bank charges, but they will speak to me if i'm having difficulty with my finances, blah, blah, blah. Sunnyflower - thanks for the good advice on this thread last night about the letter i received was usually sent after you ask for charges to be refund, and suggesting i ring the branch.

Just to let you know, i have rung the branch who have been most helpful (hope they coninue in the same vain when i ask for a refund of the charges) The nice lady at the nationwide has been onto their data protection team, and they said they will ensure my statements are sent out immediately for the last 6 years. I do hope they sick to this. Will keep posting developments as and when they happen.

p.s i will also probably ask for loads of advice as well as this is the first time i have done this.

p.ss. Does anyone know if you can apply for charges from accounts that have either been dormant or closed?