Nationwide (merged)

System

Alanb wrote:

I've just read today (in the Independant) that the Nationwide are sending out letters this weekend to all people claiming saying they're suspending all action untill the OFT rules on the bank charges (unlawful or not?) situation. This could be some time next month.
Has anyone any more info on this? I just sent in my claim for £2500 on Friday

Here's an extract of the article:

It also emerged yesterday that Nationwide Building Society is to begin refusing to investigate any complaint made about unauthorised borrowing charges until regulators have ruled on the controversy. From this weekend, Britain's biggest building society will write to all customers who demand refunds of such fees, warning their cases will not now be considered until the Office of Fair Trading (OFT) publishes its judgement on whether the disputed charges are illegal.

The move is a response to a huge increase in the number of complaints Nationwide is receiving about overdraft charges, following The Independent's campaign on the issue this week. Stuart Bernau, an executive director of Nationwide said the society was now receiving 5,000 complaints about the fees every week and that it expected this figure to rise.

"What we are now saying to people is that because an OFT ruling is imminent, we are going to hold on to their claims and deal with them once we have the judgement," Mr Bernau said. "This issue has to be resolved sensibly and once the OFT has given its view, we should be able to do that. Until then we will be writing to customers saying that we neither accept or refute their complaint, but that we will deal with it once the OFT has ruled."

Nationwide said its position was tenable because the OFT is now expected to rule on unauthorised borrowing charges before Easter, which is in six weeks' time. The OFT is set to rule on whether a judgement it gave last year on credit card fees - that penalty charges of above £12 were illegal - also applies to charges levied when customers breach their overdraft limits or bounce cheques.

What a pain, I'm right in the middle of claiming from Nationwide. I'll just push on to court I think!

jennyuk

im all confused. going back through my charges and got in a pickle. do i just add together all the charges in the notice of charges section or those on my statement or both or what!!! HELP PLEASE

System

jennyuk wrote:

im all confused. going back through my charges and got in a pickle. do i just add together all the charges in the notice of charges section or those on my statement or both or what!!! HELP PLEASE

Hi jennyuk

The 'notice of charges' is a list of charges due to be applied to your account in 21 days from the date of the notice. You will see them on your main statements after the 21 days.

Use the notice of charges to calculate your total amount, remembering to ommit interest charges, which cannot be claimed. It's actually a very easy way to calculate them, most banks / building societies do not print a seperate list and you have to pick through hundreds of pages!

Don't use both the notice of charges and your main statement figures or you'll end up doubling them all up!!!

Hope this helps.

Regards
UNDERGROUND

jennyuk

thats great thanks, can i claim unathourised overdraft charges

System

jennyuk wrote:

thats great thanks, can i claim unathourised overdraft charges

Yes.

Just not the interest charges.

UNDERGROUND

jennyuk

thanks all calulated took me forever £1770 plus £287.92 interest so claiming back £2057.92. do i put the interest amount in first approach to bank

System

jennyuk wrote:

thanks all calulated took me forever £1770 plus £287.92 interest so claiming back £2057.92. do i put the interest amount in first approach to bank

No. The interest can only be claimed once/if it reaches court.

Just ask for the charges alone for the time being.

Don't expect a great reply from Nationwide, check out the post above about how they're stalling complaints. But have confidence and just press on with the process.

Good luck

UNDERGROUND

denise29

I have looked through the recent success threads and hav'nt seen any for Nationwide, I am at the court stage now, they have entered a defense and I am in the first week of the 28 days they are given, but worried I might loose.

Any good advice from anyone to keep calm and especially other Nationwide success's would be really appreciated Thanx

rusty73

Just spoke to someone at the "Member Account Service" in Swindon enquiring why I had not received a reply to a letter I sent to them two weeks ago & he informed me that Nationwide is undergoing a policy change regarding charges & all letters that are in process at the moment are "on hold" until the new policy has been finalised, I did inform him that the letter I had sent was the 2nd letter threatening court action. As I have not recieved a satisfactory reply to my letter can I now go ahead & take them to court?

nickmack

rusty73 wrote:

As I have not recieved a satisfactory reply to my letter can I now go ahead & take them to court?

Yes, proceed with the next stage.