Nationwide (merged)

dimp81

hi everyone and thank you to everyone who has helped me along the way just got aletter from nationwide giving me all my charges back

stug01

I received a letter yesterday from Nationwide stating the usual blah about "you understood charges when you opened account" etc and that they therefore could not repay me the charges. I have sent them a letter today saying I will go to court in 7 days if not received charges. WIll they give me an offer within 7 days or do I have to start claim in small claims court?

Queendeagle

They didnt give me an offer, so I start moneyclaim today. good luck with yours.

livelyred

And they didnt offer my charges bck either,i sent the court claim form off wednesday.

super_miser

Me neither, I will be adding up all the interest on the weekend and sending the court claim off on Wednesda - pay day! Good luck everyone!

craigthrossell

I am currently in the process of reclaiming my charges from nationwide. I have approx £3100 that I am claiming for.

After sending my schedule of charges with the letter from the forum, nationwide wrote back refusing to pay, adding that if nothing was heard within 30 days that the case would be closed.

I then sent the follow up letter, stating to them that I still believed the charges to be unlawful and would start proceedings if the claim was not settled in full.

I have now received a letter which states the following:

Your complaint has been sent to us by the customer services manager. We've only just received the papers and will be reviewing them as soon as possible. Once we've finished we will write to you with our findings.

It then goes on to state that the FSA allow up to 8 weeks to investigate.

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Is this anything to do with the claim, regarding whether they will be paying it, or is it a sidetrack that will result in no payment, and therefore is it possible to begin proceedings before the "complaint" is resolved?

Thanks

Edinburghlass_2

Its a standard letter just carry on with your timescale.

gnome_of_the_woods

Update on my case,
Claimed £4700 recieved a payment of £3450 with a letter stating this was for past charges, interest and £94 in charges dropped. I replied in a letter yesterday stating that I would accept that as part of my claim but would procced with the claim for the rest. I have just logged on to Moneyclaim and they are going to defend the case stating that they disagree with the amount claimed. I am not sure but I think this is just another step in the deleying process. Has anybody been down this path? What happens from here?

Thanks,

Paul

acguest

Just a quick question - when you send the next letter (after they have ignored your 1st one) ..... do you re-calculate the interest owed? Or always leave the figure the same?

~valentine~

Hi if anyone could help me with this I'd be very grateful!

We have requested via two claims on MoneyClaimOnline, almost £7000 from Nationwide.

The whole process from requesting statements began toward the end of last year.

I went onto MCO today to check the status, and it said there was a defence by Nationwide.

When I got home from work I got the post - there was a letter from nationwide saying we had been refunded just over £6000, plus 240 refund for costs, and £20 for an impeding charge.

Is that it then...? Nothing else?

I went to check the account online (which we don't use anymore we have an A+L account) but it wasn't there. Just a savings account and an ISA were visable...surely they would have informed us if they had closed the account?

Assuming they didn't inform us and they did close the account, how do we get the money? A cheque? There was no mention of this on the letter.

Also - there was an overdraft on the account. If the account is now closed does it mean that is no longer an issue? I expected nationwide to demand we use some of the reclaimed bank charges to pay the overdraft.

So many questions and so few answers.

Any advice would really be appreciated!

Thank you.