Nationwide (merged)

wirelover

Hi all we sent the first letter and got a reply this morning saying

"having considered everything you have told us,we are sorry that we are unable to refund charges on this occasion as your out going do not exceed your income ect...it goes on about the oft and the test case.

should i send the second letter or just wait????

maxianne

im just going to download template letter to claim from nationwide, but not sure wether to go for interest or not, what is the best way to go?

crysta1010

wirelover wrote: »

Hi all we sent the first letter and got a reply this morning saying

"having considered everything you have told us,we are sorry that we are unable to refund charges on this occasion as your out going do not exceed your income ect...it goes on about the oft and the test case.

should i send the second letter or just wait????

I would definately send the second letter. Which bank is this for?

zimsabre

they will only deal with hardship cases ATM unless you are classed as a hardship case they have put a stop on all claims which arent untill the test case is over.

wirelover

Thank you for your reply at the moment we are going through a very rough patch we just cant seem to get stright,should i include a list of everything we have coming in and everything we have going out with the second letter just so they can see that we have more going out than comin in?

Also i wanted to ask when we got most of our bank charges we were also getting state benefits will that go in our favour?

wirelover

Hi i ment to say the bank we are claiming from is nationwide.

shazza1976_2

Hi All,
I would appreciate any help from you, I sent Nationwide a template letter ( 14th April )from the main site and a list list detailing all my charges from the last 6 years, at the end of the letter it stated " I look forward to your resonse within 14 days ". The trouble is they have not even acknowledged my letter. My question to all of you wonderfull people is what do I do next, Is there any templated letter for this situation?, Or has any one else had this problem?
Thanks
Sharron

Incisor

shazza1976 wrote: »

...I sent Nationwide a template letter ( 14th April ) ... at the end of the letter it stated " I look forward to your resonse within 14 days ". The trouble is they have not even acknowledged my letter.

Do you think you can actually impose this deadline on them? Your answer, please, by the end of today.

smegs1978

shazza1976 wrote: »

Hi All,
I would appreciate any help from you, I sent Nationwide a template letter ( 14th April )from the main site and a list list detailing all my charges from the last 6 years, at the end of the letter it stated " I look forward to your resonse within 14 days ". The trouble is they have not even acknowledged my letter. My question to all of you wonderfull people is what do I do next, Is there any templated letter for this situation?, Or has any one else had this problem?
Thanks
Sharron

It really depends whether you are going to take it further and take it to court. If you are then there should be another template letter that you send before starting court action.
You could always ring there customer service department to see what they say.
I claimed against Nationwide a year or more ago and i had to put in a court claim before they paid out.
I am unsure what the situation is now the test case is nearly over.

mutley3

I have applied to my bank for a refund on charges using Martins letter. My Bank has refused as I have more income than outgoings. Is this fair? My bank charges are huge.