Vodafone NUC problems

d123

Zd1 wrote: »

Dear Vodafone,

I have had nothing but problems unlocking an s5 bought from you 4 months ago. The NUC given by you is not recognised and all email correspondence to the NUC team have useless as it hasn't got us anywhere. Can you please give me a code which will work and get this phone unlocked for me.

Any reason why you can't follow the instructions in the post immediately above yours?

Zd1

I tried using the above link to email them but get this message:

Vodafone company representative has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

It seems they need to authorise it?

Silk

Zd1 wrote: »

I tried using the above link to email them but get this message:

Vodafone company representative has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

It seems they need to authorise it?

No they don't, try following the instructions

d123

Zd1 wrote: »

I tried using the above link to email them but get this message:

Vodafone company representative has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

It seems they need to authorise it?

Is it really that hard to follow the instructions?

Just for clarity, this is the post immediately above yours:

Vodafone_company_representative wrote: »

If you still need help with this, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Vodafone

Hi Zd1,

The private message function isn't available to company representatives on MSE.

If you're having problems accessing our profile via the new version of the forum, please email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Zd1

Thanks for the link Lee. I have sent you an email with details about the phone and nuc. The reference number is 10680142.

Would really appreciate it if you can look into this for me.

Vodafone

Hi Zd1,

I've got your email and I'll come back to you as soon as I can.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Zd1

Thanks. I desperately need this phone unlocked now because I'm going abroad in a week. Zd

Zd1

Lee,

I have sent you a new email as per your request. Could you kindly look into this and unlock this phone for me as it has been going on far too long now.

Zd

Zd1

The new reference number I have received is 10702934.