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Vodafone NUC problems

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sock86
sock86 Posts: 12 Forumite
Good evening,

Does anyone have an email address for someone at Vodafone who can actually get things done? I've been in email contact with customer service in India for almost 2 months now, and I'm getting nowhere.

A quick background: I'm trying to get a Network Unlock Code for my HTC Wildfire. I requested it from Vodafone in December, they took £20 from my account, and warned it may take up to 6 weeks as they have to request the code from HTC. 6 weeks later, no code, I emailed to check on progress to be told the IMEI I supplied was incorrect. 4 more emails follow in which they assume I'm typing it wrongly, and ask for the IMEI from the box, the phone's system and under the battery. All match the first number given, yet I'm told the number is invalid, and I should visit the store where I purchased the phone. I can't do this as I'm travelling abroad (which is why I want the unlock code!), so I email HTC. From the phone serial number, HTC tell me the IMEI I've been giving Vodafone is correct and in their system. I've sent their email to Vodafone, but have yet to hear anything.

The way I see it is that there's nothing wrong with my phone or IMEI, it's a problem with Vodafone's systems and their communication with HTC. Either way, it's not my fault, and I'd like the service I paid for almost 2 months ago.

Many thanks for your help.
«13456712

Comments

  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
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    Hi sock86

    It’s disappointing to see that this process has taken longer than expected to provide you with an NUC. Although it can take a number of weeks to request them from the manufacturers, this does appear to be taking longer than normal.

    So that we can bring this to a swift conclusion, please could you reply to your last e-mail, including WRT135 in the subject box so that it reaches us directly, and providing the link to this thread? We can then contact our NUC Resolutions team to chase the whereabouts of your code.

    Kind Regards

    Simon
    Web Relations Team
    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • narika
    narika Posts: 208 Forumite
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    if you had paid the £20 using a credit card, call your cc company and demand for reimbursement as the vodafone failed to provide the promised unlock code in 6 weeks they demanded.
    if you know anyone who has a vodafone contract, ask them to give a ring vodafone and ask for unlock code they provide it for free of charge, code should be emailed to in around 3 days time.
    hope this helps.
  • Annie._2
    Annie._2 Posts: 516 Forumite
    edited 20 February 2011 at 4:14PM
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    When the unlock code which Vodafone provide you with is used you have to be in the UK on the Vodafone UK network with the correct network SIM in the phone. You are unlocking from Vodafone UK and the code will not work outside of the UK.
  • mancitychick
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    Ann_S wrote: »
    When the unlock code which Vodafone have provided you with is used you have to be in the UK on the Vodafone UK network with the correct network SIM in the phone. You are unlocking from Vodafone UK and the code will be incorrect and will not work outside of the UK.

    There is probably nothing wrong with the code which Vodafone have given you and the problem is most likely you are using the code when you are not on the Vodafone UK network.



    The op has not received the code yet!
  • Annie._2
    Annie._2 Posts: 516 Forumite
    edited 20 February 2011 at 5:25PM
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    The op has not received the code yet!


    Sorry MSE, I have editted the post due to the incorrect information in the second paragraph of my post.
  • narika
    narika Posts: 208 Forumite
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    Ann_S wrote: »
    Sorry MSE editted post
    why would MSE edit? I dont understand!

    The OP did not receive a code despite being charged £20 for it.
  • gollum007
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    Ann_S wrote: »
    When the unlock code which Vodafone provide you with is used you have to be in the UK on the Vodafone UK network with the correct network SIM in the phone. You are unlocking from Vodafone UK and the code will not work outside of the UK.

    Wrong, wrong, wrong :mad:
    It makes no difference what SIM is in the phone when you unlock. In fact (Although I don't know about the Wildfire), for most phones you'll need to put in a 'wrong' simcard before it'll prompt you for the unlock code.

    While not directly helping with your issue of having given VF £20, there are various sites about which'll generate you an unlock code for ~£15 or so. I'd do this and persue a refund from VF personally.

    -Gollum
  • sock86
    sock86 Posts: 12 Forumite
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    Thanks for all the replies. I posted on the vodafone forum and managed to finally speak to some competent staff who fixed the problem in a few days.
    The unlock code seems to have worked, even though I'm still abroad. Is there a possibility that it hasn't worked, and I'll have problems when I'm back in the UK?
    Thanks!
  • Techhead_2
    Techhead_2 Posts: 1,769 Forumite
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    sock86 wrote: »
    Thanks for all the replies. I posted on the vodafone forum and managed to finally speak to some competent staff who fixed the problem in a few days.
    The unlock code seems to have worked, even though I'm still abroad. Is there a possibility that it hasn't worked, and I'll have problems when I'm back in the UK?
    Thanks!

    Ann's post was incorrect . There is no need for the phone to be connected to the network. The unlock happens entirely within the handset.
  • cmonthedons
    cmonthedons Posts: 52 Forumite
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    i currently have an NUC problem with vodafone.
    it took them and samsung 6 weeks to send me a code ,lo and behold it did not work, tried it twice .then gave up. nice girl at customer services thinks i have been sent wrong code ,gave me £5, and is asking for correct code . it may be some time.

    by the way . i was instructed to input the code with no sim card fitted , dont know if that is right but i am not going to risk it again
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