Vodafone NUC problems

tuck8r

Thanks Lee, The reference number is WRT135 - MSE [#6034417]
Best regards
Wayne

Vodafone

Hi Wayne,

Thanks for coming back to me.

We've received your email and will get back to you as quickly as possible.

Kind regards,

Lee

Web Relations

Vodafone UK

tuck8r

Hi Lee,
Thanks for looking into this for me
Ihave now received order for unlock code!
Excellent thanks. .

Best Regards
Wayne

liamvad

I am having the same problem with Vodafone,I filled in the online form for the unlock code,waited and waited,got an email about 10 days later saying the email address they had for me was not the same as the one i gave them,could I update my records!!!! So,I used the 'Live chat' on Vodafone's website,chatted with a person on there,took some time,but they updated my email,and said the unlock code would be sent asap,I also updated my details on the My Vodafone account online,had an email today saying that they can't send my unlock code,as my email address does not correspond with theirs!!!!!!So,I rang Vodafone,was on the phone for 40 minutes,the person said they could not change my email details over the phone!!!!!!!The person they needed to speak to at Nucresolutions was not answering the phone!!!!!If the Vodafone rep is on here,could he/she please help me!!! as i am about to lose my mind.The case I.D is:5954045

Vodafone

You're more than welcome Wayne.

I'm glad things are sorted for you.

liamvad,

Thanks for making me aware of your concerns.

As I'm unable to trace your details from the reference number you've quoted, could you email me via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

liamvad

Hi Lee,received email with this reference number: [#6112344]

liamvad.

I hope you can get this nightmare sorted for me.

10 minutes later I had another e-mail from Vodafone with ANOTHER reference number!!!! It is: [#6112348]

Vodafone

Hi liamvad,

Thanks for coming back to me.

I've received your emails and will get back to you as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

liamvad

Hi Lee,
Thanks for your help,I look forward to my unlock code soon!!!

Coope1001

After being with Vodafone for over 10 years, I have had to end my time with them due to money getting tighter and tighter.
I decided to go with a sim only deal with a different company which sadly Vodafone could not match.
I requested my PAC and a transfer date of 11/02/14. This all happened smoothly with no problems UNTIL I tried my new sim in my iPhone 4S. The phone was obviously locked to vf.
I am a bit disappointed that despite being told my circumstances, none of the guys at vf mentioned that I may have to request a NUC.
I therefore sent a request form through vf NUC team and was told this would take 2 days. 6 days later I am yet to have any NUC sent to me nor do I have any update messages, only the generic automated email which is sent to you when you try and email the NUC team.
As many could appreciate, I am currently without a phone and beginning to get withdrawal symptoms. No calls no text no internet to look at the football results, I feel like I have lost a limb.
If any of the guys from VF can help me I would greatly appreciate it..
Case # 6083511.
THANKS

Vodafone

liamvad wrote: »

Hi Lee,
Thanks for your help,I look forward to my unlock code soon!!!

You're welcome liamvad.

Rest assured that I'll get back to you again as soon as I can.

Coope1001,

Thanks for making me aware of your concerns.

So I can chase things up, could you email me as per the contact details provided in post thirty-six last week?

Kind regards,

Lee

Web Relations

Vodafone UK