Vodafone NUC problems

liamvad

Thank-you Lee at Vodafone for getting my unlock code after WEEKS of hair pulling with Vodafone customer services,why can't Vodafone sharpen up their act with customer relations???Thanks again.

Coope1001

Unfortunately due to work commitments and being with out a phone. Lee has been unable to speak to me.
Is there any chance that another Vodafone little helper may take up the mantle and help me as I am off tomorrow!!!
HELP!!!!

Vodafone

You're welcome liamvad,

Coope1001,

I'm sorry that we've been unable to speak.

However, I've got your last email and will get back to you as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

Chocolate_dreamer

For the last few weeks I have been trying to request an IPhone 4 unlock, the only message I have received says there is high demand at the moment, but no indication of when my request will be processed. I contacted vodafone by Facebook and also live chat, they took the details and said it would be done as a priority in 48 hours, but surprise surprise this deadline came and went, and still the phone is locked. Seriously how many weeks does this process take? They should not put timescales of usually 48 hours upto 10 days on their website, if they can't actually provide the service within the 10 days. It builds up expectation and then is so frustrating when it doesn't happen :-(

Vodafone

Hi Chocolate dreamer,

Thanks for making me aware of this.

So I can help you further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Chocolate_dreamer

Vodafone_company_representative wrote: »

Hi Chocolate dreamer,

Thanks for making me aware of this.

So I can help you further, could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

Thank you for your response Lee. I have emailed as you requested. Apologies for the length of my email, it was quite tricky to try and explain all the different processes and problems I have had.
Many thanks

Chocolate_dreamer

Hi Lee, I have not yet had any auto response email through so can't give you a ref number. Can you confirm if you have been able to pick up my message please? Is it usual for the response to take a little while to come through, or do you think I should email again?
Thanks

Chocolate_dreamer

Hi Lee, I emailed again as thought the first May not have worked. I have now received two automated emails together so I apologise for the duplication. The refs are #6207798 and #6207709
I am at work currently so contact via email would be best for me please so that I an pick up messages in between jobs. I look forward to hearing from you, many thanks

Vodafone

Hi Chocolate dreamer,

Thanks for coming back to me.

I've received your emails and will get back to you as soon as I can.

Kind regards,

Lee

Web Relations

Vodafone UK

Chocolate_dreamer

Great, thank you Lee.