LloydsTSB (merged)

jen1972_2

Morning sharon and co
Think i'm gonna cry soon...just phoned royal mail in regards to a bundle i sent SC&M on the 1st of may by recorded delivery and it still hasn't been delivered (prehaps postie is getting back handed from LLoyds on stalling tactics) however pleased to see you have entered judgement today...still no 750 goodwill gesture in the bank here but not to worry suppose it'll look better £2500 in the bank WHEN i get it!!!!! not if
jen

jodenice

Right have had a letter from Lloyds that says that basically the charges they charged me - £35 - 38.50 everytime i went over my overdraft - were not charges, they were prices 'for the service we provide and therefore they do not owe me any money'.

The next step is court - do I proceed or is there any truth in what they are saying above?

Jo

jen1972_2

jodenice wrote: »

Right have had a letter from Lloyds that says that basically the charges they charged me - £35 - 38.50 everytime i went over my overdraft - were not charges, they were prices 'for the service we provide and therefore they do not owe me any money'.

The next step is court - do I proceed or is there any truth in what they are saying above?

Jo

nope court time jo...lloyds couldn't lie straight in bed:D

missc_3

jodenice wrote: »

Right have had a letter from Lloyds that says that basically the charges they charged me - £35 - 38.50 everytime i went over my overdraft - were not charges, they were prices 'for the service we provide and therefore they do not owe me any money'.

The next step is court - do I proceed or is there any truth in what they are saying above?

Jo

STANDARD BULL REPLY from lloyds - go to court - no truth in what they are saying what so ever

jodenice

Thank you, I thought it sounded utter guff, but just wanted to check!

missc_3

jen1972 wrote: »

Morning sharon and co
Think i'm gonna cry soon...just phoned royal mail in regards to a bundle i sent SC&M on the 1st of may by recorded delivery and it still hasn't been delivered (prehaps postie is getting back handed from LLoyds on stalling tactics) however pleased to see you have entered judgement today...still no 750 goodwill gesture in the bank here but not to worry suppose it'll look better £2500 in the bank WHEN i get it!!!!! not if
jen

hiya - hows things? apart from the obvious.

has sc and M said they dont have it or is it just cause you went onto royal mails web tracking service?

its all a nightmare - my moneyclaim is still saying "requested" under judgement - said they do them from 10am today so will see how long it takes for issued. wont settle till monies in bank and not expecting it anytime soon to be honest

i think LTSB dont know there !!! from there elbow

jodenice

I know there are loads of threads on this but I'm getting confused by them all. do i now, go to moneyclaim, fill in court details, (following the template on the help with bank charges thread), pay the money - and then what?

I'm a bit nervous to tell the truth.

jen1972_2

missc wrote: »

hiya - hows things? apart from the obvious.

has sc and M said they dont have it or is it just cause you went onto royal mails web tracking service?

its all a nightmare - my moneyclaim is still saying "requested" under judgement - said they do them from 10am today so will see how long it takes for issued. wont settle till monies in bank and not expecting it anytime soon to be honest

i think LTSB dont know there !!! from there elbow

first i went on royal mail track and trace but nothing then phoned a number on reciept to an automated service which asked me to say out loud ref number which i did 4 times cause it kept saying "sorry we didn't get that" no but all my neighbours did then i phoned customer services who said i need to wait til 21st for it to be deemed lost...no i haven't phoned SCandM cause they claim the post goes to different office and i'm stilllllllllllll waiting to hear court date

slippyhelen

jodenice wrote: »

I know there are loads of threads on this but I'm getting confused by them all. do i now, go to moneyclaim, fill in court details, (following the template on the help with bank charges thread), pay the money - and then what?

I'm a bit nervous to tell the truth.

Hi,
my advice is to go back to basics, go back to the original step by step guide (thanks Martin and everyone else who contributed) and proceed calmly and steadily and don't worry! If in doubt check out the success threads and also the consumer action group website. There are templates there for your particulars of claim and all the help you need. Also, if you go to moneyclaim you can start a claim and take your time over it, you don't have to do it all in one sitting. If you ever need help then just pm someone who's done it already. Don't worry and don't rush and take comfort from the fact you aren't on your own (what did the generations before us do without the internet?!)
Best of luck

jen1972_2

jodenice wrote: »

I know there are loads of threads on this but I'm getting confused by them all. do i now, go to moneyclaim, fill in court details, (following the template on the help with bank charges thread), pay the money - and then what?

I'm a bit nervous to tell the truth.

Don't be nervous jo its quite easy the form to fill in and yep sorry then you just sit back and wait (i've been waiting from begining for 5 months nearly but until that cash is home i just keep waiting) but met loads of new friends on here thanks to lloyds!!!!