Royal mail,oops !!!!!! Turpin

spike7451

Same thing happened to me twice,one was because a letter sent to me containing an application form was sent second class & the other was my final payslip ect was 2p under the postage as it had been franked wrong.
The first letter was stamped with a second class stamp so how can I be charged for it being under postage when the correct stamp has been used?

So for the two letters,both A4 envelopes, they were around 42p under the actual cost if they had the correct postage so the Royal Mail made a handsome profit of £2.00....

Pollycat

spike7451 wrote: »

Same thing happened to me twice,one was because a letter sent to me containing an application form was sent second class & the other was my final payslip ect was 2p under the postage as it had been franked wrong.
The first letter was stamped with a second class stamp so how can I be charged for it being under postage when the correct stamp has been used?

So for the two letters,both A4 envelopes, they were around 42p under the actual cost if they had the correct postage so the Royal Mail made a handsome profit of £2.00....

You say it was an A4 envelope which is 324mm x 229mm.

A 2nd class stamp is only sufficient for an envelope 240mm x 165mm max so the correct stamp WASN'T used.
That's how you can be charged for it being under postage - because it was.

custardy

letsbehonest wrote: »

I am Impressed by your response's, 14 with 639 views at this point.
Pollycat to answer your snipe "no I don't know that much about business" But In my defence all I did was to post a batch of xmas cards like most people maybe 15 or so, I did not queue up in the P.O. and have them all weighed and measured before applying the appropriate stamp. Can you imagine a long long queue at every P.O. during December each person with a great wad of envelopes waiting to be served so they can get the right postage! In case's like this maybe a rubber stamp mark on the envelope stating the wrong postage has been used please be more careful rather than give us £1,19 or we keep the card. I have Family relation who is a postman and he agree's with this.

they did.for 2 years. how long would you like them to continue?

custardy

Lori007 wrote: »

Well, I sent a pack of the same charity cards with a first class stamp to people all over the country, some received them no prob, one person received hers 2 weeks ago (posted 1st week in December), some received notification of underpayment? This has also happened to at least 3 people I know so have no idea how this system is being put in place. Also, I got fed up receiving notification of underpayment and actually stopped going to the Post Office to collect after the 5th notification. I would also say, I have used Royal Mail for years but sadly this year I have had three parcels go missing en-route - luckily I had taken out insurance and proof of postage on the one I sent and the other two were refunded but the companies I have dealt with have mentioned that so much has gone missing this year it is causing major problems - I don't agree with privatisation at all but think something needs to be done to get standards back up again.

standards are 'dropping' due to a slash and burn mentality to get the company looking good for privitisation.
chicken and egg.
what about downstream access?
no investment for years?
tens of thousands of staff cuts from the business?
Ive said it many times. folks wouldnbt bother about the cuts till it affected them.
well here it is

custardy

spike7451 wrote: »

Same thing happened to me twice,one was because a letter sent to me containing an application form was sent second class & the other was my final payslip ect was 2p under the postage as it had been franked wrong.
The first letter was stamped with a second class stamp so how can I be charged for it being under postage when the correct stamp has been used?

So for the two letters,both A4 envelopes, they were around 42p under the actual cost if they had the correct postage so the Royal Mail made a handsome profit of £2.00....

well for starters.many mail items are delivered at a loss.
revenue protection doesn't run for free and generates more work along the mail stream.
so where does the £2 profit come from?
a 2nd class stamp does not cover an A4 letter

spike7451

Pollycat wrote: »

You say it was an A4 envelope which is 324mm x 229mm.

A 2nd class stamp is only sufficient for an envelope 240mm x 165mm max so the correct stamp WASN'T used.
That's how you can be charged for it being under postage - because it was.

I contacted the charity that sent me the letter & they informed me they always sent their mail second class & never had a problem before.They assured me they are 'addressing the issue'

Custardy,the £2.00 'profit' is what I had to pay because the people who sent me the letters did NOT put sufficient postage on them.Had they put the correct postage on the letters I would not be £2.00 lighter in my pocket because of someone else's mistake.The mail service may run at a loss but it worked for decades before greed set in & the focus moved from the customer & onto the shareholders.
All those One Pounds paid because someone didn't put the correct postage on the letter all add up to a tidy sum! Not to mention the missing postage that also has to be paid on top of the £1.00 fee.

custardy

spike7451 wrote: »

I contacted the charity that sent me the letter & they informed me they always sent their mail second class & never had a problem before.They assured me they are 'addressing the issue'

Custardy,the £2.00 'profit' is what I had to pay because the people who sent me the letters did NOT put sufficient postage on them.Had they put the correct postage on the letters I would not be £2.00 lighter in my pocket because of someone else's mistake.The mail service may run at a loss but it worked for decades before greed set in & the focus moved from the customer & onto the shareholders.
All those One Pounds paid because someone didn't put the correct postage on the letter all add up to a tidy sum! Not to mention the missing postage that also has to be paid on top of the £1.00 fee.

the missing postage is moot
it should have been paid regardless.
just because you paid £2, it does not make it profit.
mail is pulled from the mail stream and then has to be manually handled
same when it hits the delivery office
then you have the admin on the money side
then the time on returning unclaimed/refused items

if you dont want to pay the fee's,then do as i do and ignore any charge cards you get.
you are given the option to collect your item
If all those £1s add up,then surely it demonstrates how many people arent putting on the correct postage?
is 5 years still not enough?

spike7451

custardy wrote: »

the missing postage is moot
it should have been paid regardless.
just because you paid £2, it does not make it profit.
mail is pulled from the mail stream and then has to be manually handled
same when it hits the delivery office
then you have the admin on the money side
then the time on returning unclaimed/refused items

if you dont want to pay the fee's,then do as i do and ignore any charge cards you get.
you are given the option to collect your item
If all those £1s add up,then surely it demonstrates how many people arent putting on the correct postage?
is 5 years still not enough?

Well the £2.00 went into the post offices pocket & not into mine so I ended up paying for someone else's mistake,and your point in bold is also moot as the post office did the same thing for years without charging the customer.
How many times have the post office increased the postage charge over the rate of inflation then..
Four years in a row up to April 2009,the last increase being 9.2% above the rate of inflation.
http://www.telegraph.co.uk/news/uknews/3918956/Stamps-to-yet-again-increase-by-more-than-rate-of-inflation.html

I had a letter,first class,sent to me from Belfast,it was posted on 9th December 2010.It dropped onto my doormat last week! I am 22 miles away from Belfast!
The postman constantly delivers the mail for 'Crescent' to me & my mail to the other house as he seems to be unable to tell the difference between 'Court' & 'Crescent' despite the large roadsigns in place,heck,the girl that lives in Crescent & I have became friends as we exchange so much mail! And that is with only one delivery a day now.

End of the day the customers are the ones paying for the royal mails years of mis management & greed & now their failure to deliver even a letter to the correct address!

(And I have complained to the postmaster numerous times!)

Pollycat

spike7451 wrote: »

Custardy,the £2.00 'profit' is what I had to pay because the people who sent me the letters did NOT put sufficient postage on them.Had they put the correct postage on the letters I would not be £2.00 lighter in my pocket because of someone else's mistake.

But the mistake was not Royal Mail's - it was the person or organisation that sent the letter so surely your beef is with them....

custardy

spike7451 wrote: »

Well the £2.00 went into the post offices pocket & not into mine so I ended up paying for someone else's mistake,and your point in bold is also moot as the post office did the same thing for years without charging the customer.
How many times have the post office increased the postage charge over the rate of inflation then..
Four years in a row up to April 2009,the last increase being 9.2% above the rate of inflation.
http://www.telegraph.co.uk/news/uknews/3918956/Stamps-to-yet-again-increase-by-more-than-rate-of-inflation.html

I had a letter,first class,sent to me from Belfast,it was posted on 9th December 2010.It dropped onto my doormat last week! I am 22 miles away from Belfast!
The postman constantly delivers the mail for 'Crescent' to me & my mail to the other house as he seems to be unable to tell the difference between 'Court' & 'Crescent' despite the large roadsigns in place,heck,the girl that lives in Crescent & I have became friends as we exchange so much mail! And that is with only one delivery a day now.

End of the day the customers are the ones paying for the royal mails years of mis management & greed & now their failure to deliver even a letter to the correct address!

(And I have complained to the postmaster numerous times!)

who exactly is the post master?
lets try and get into this century. Royal Mail delivers mail,not the post office
may as well call it the GPO
as for the price rises.im glad you raised the subject.
so over inflation price rises.
yes.
now how many years was residential mail prices subsidised by the business mail revenue?
you cant have it both ways.
RM lost its monopoly on the mail service,however the regulator allowed competitors to cherry pick lucrative business contracts whilst leaving RM to deal with the expensive delivery part.
So are you surprised that prices are now the rise?
As for greed,where do you think all the profits went from RM whilst it was under government control?

As for RM doing the same for years,well guess what.things change! wake up and smell the coffee.
its too late now to malign the changes in RM
you are a decade late for the recent changes going on in RM