Royal mail,oops !!!!!! Turpin

soolin

spike7451 wrote: »

Well the £2.00 went into the post offices pocket & not into mine so I ended up paying for someone else's mistake,and !)

So don't pay for someone elses mistake then, charge the person that made the mistake. Seems simple ot me, go to company that sent the post incorrectly stamped and ask for your money back. This is not a mistake by RM so get cross at the person who did make the mistake

your point in bold is also moot as the post office did the same thing for years without charging the customer.

So because some people lack the basic ability to understand pricing in proportion you expect me who can understand it, to pay more to cover their lack of comprehension? Really? In that case why don't we all go back to using 1p stamps, as by your analogy they worked out alright in the past, and insist that RM don't charge any fines because we didn't use the right postage.

I'm sorry but I do get cross when someone who can't understand a concept wants to somehow be exempted from it rather than bother themselves trying to work it out.

SueC_2

Lori007 wrote: »

I would also say, I have used Royal Mail for years but sadly this year I have had three parcels go missing en-route -

I sent five parcels abroad at the end of November, all taken to the post office and (you'd like to think) correctly paid for. Two of them are yet to arrive.

When I went in to hand over my claim forms last week, the chap behind the counter told me that 15% of Christmas mail is still undelivered. I don't know how reliably informed he is, but even if he's in the right ballpark, that's one hell of a failure rate!

custardy

SueC wrote: »

I sent five parcels abroad at the end of November, all taken to the post office and (you'd like to think) correctly paid for. Two of them are yet to arrive.

When I went in to hand over my claim forms last week, the chap behind the counter told me that 15% of Christmas mail is still undelivered. I don't know how reliably informed he is, but even if he's in the right ballpark, that's one hell of a failure rate!

He's talking crap
most delivery offices except those going through the 'modernisation programme' (eg utter chaos) are clear and processing mail daily.
you may not realise this but you are aware RMs handling of your items stops at the airport?

SueC_2

custardy wrote: »

you may not realise this but you are aware RMs handling of your items stops at the airport?

Yes, I do realise this. Presumably that is why it also impossible to trace a package sent overseas. Which is why I've now had to buy a second load of presents and a second load of postage, and trust to luck that this batch will get there.

I've paid extra to get a signature on delivery, but frankly, how does that help me? It's if they DON'T get there that I want some kind of tracking system, not if they DO get there!

Loanranger

Royal Mail will be the final dinosaur to be privatised and it can't come soon enough.

A monopoly is never a good idea for the customers and there is no need for it today.

RM is badly managed and regularly held to ransom by the old school bully boy union who are still firmly entrenched in their 1970s mindset. A double whammy spelling disaster. It's only 14 - 15 months ago or so that the Royal Mail workers last went on strike.

Why didn't Royal Mail see fit to keep pace with modern technology and working practices over the last 30 years? That's how long that TNT and the rest have been in business in this country. If RM had kept pace they might just have a competitive business now and one which offers good service.

I am fed up of important letters being lost in the post, two in the last 6 weeks; post wrongly delivered, three in the past two months and extremely cross that my postman thinks it's OK to leave my post on the doorstep on full display to anyone walking along the road. The local sorting office are poor at customer service and the latter complaint had to be escalated three times before the postman could be persuaded to put my post through the letterbox.

I want a reliable and efficient service that is not interrupted by strike action and I am happy to pay more for it rather than pay 41p per stamp for a rubbish service.

I don't believe my experiences of RM are unique.

I am not anti union, I was union member for 42 years.

custardy

SueC wrote: »

Yes, I do realise this. Presumably that is why it also impossible to trace a package sent overseas. Which is why I've now had to buy a second load of presents and a second load of postage, and trust to luck that this batch will get there.

I've paid extra to get a signature on delivery, but frankly, how does that help me? It's if they DON'T get there that I want some kind of tracking system, not if they DO get there!

well you need to use a courier then.
RM dont operate outside the UK,so dont offer a tracked service

custardy

Loanranger wrote: »

Royal Mail will be the final dinosaur to be privatised and it can't come soon enough.

A monopoly is never a good idea for the customers and there is no need for it today.

RM is badly managed and regularly held to ransom by the old school bully boy union who are still firmly entrenched in their 1970s mindset. A double whammy spelling disaster. It's only 14 - 15 months ago or so that the Royal Mail workers last went on strike.

Why didn't Royal Mail see fit to keep pace with modern technology and working practices over the last 30 years? That's how long that TNT and the rest have been in business in this country. If RM had kept pace they might just have a competitive business now and one which offers good service.
well your question would really be leveled at the governments. they were the ones taking the profits and not putting them back into the business. the infrastructure in RM is archaic and disjointed
I am fed up of important letters being lost in the post, two in the last 6 weeks; post wrongly delivered, three in the past two months and extremely cross that my postman thinks it's OK to leave my post on the doorstep on full display to anyone walking along the road. The local sorting office are poor at customer service and the latter complaint had to be escalated three times before the postman could be persuaded to put my post through the letterbox.

I want a reliable and efficient service that is not interrupted by strike action and I am happy to pay more for it rather than pay 41p per stamp for a rubbish service.

I don't believe my experiences of RM are unique.

I am not anti union, I was union member for 42 years.

.....................................................................................

Loanranger

" well your question would really be leveled at the governments. they were the ones taking the profits and not putting them back into the business. the infrastructure in RM is archaic and disjointed"

The trade union has actively resisted the introduction of up to date technology and working practices.

custardy

Loanranger wrote: »

" well your question would really be leveled at the governments. they were the ones taking the profits and not putting them back into the business. the infrastructure in RM is archaic and disjointed"

The trade union has actively resisted the introduction of up to date technology and working practices.

so no fault anywhere but the union?
fair enough

SueC_2

custardy wrote: »

well you need to use a courier then.
RM dont operate outside the UK,so dont offer a tracked service

I wouldn't have thought it beyond the wit of man to come up with some kind of reciprocal arrangement with overseas postal services.