HSBC cancelling my accounts because i refused/laughed at them?

p1nkk1tten

oscarward wrote: »

I'm with LTSB and recently had a letter saying something like

We've been trying to phone you about your account.... da di da

please contact (a name) at the branch

signed manager

I immediately thought they've noticed strange activity so when I rang the person wasn't a available so I rang back later and was flabbergasted when the young sounding person said

We've noticed your house insurance was due to be renewed soon and wanted to talk to you about it.

I just hung up

Again, why couldn't you just say 'No thanks!' or 'Thanks but I dont want to receive this marketing in future.' etc etc... it's so rude just putting the phone down. It's a human being at the end of the day, just doing their job, and you can always opt out of marketing.

p1nkk1tten

zppp wrote: »

PPR = Posting Privileges Removed

Basically it is a ban by the site team on a user posting on the forum. In this case, said user was being particularly nasty.

Thanks muchly =D

ses6jwg

p1nkk1tten wrote: »

Again, why couldn't you just say 'No thanks!' or 'Thanks but I dont want to receive this marketing in future.' etc etc... it's so rude just putting the phone down. It's a human being at the end of the day, just doing their job, and you can always opt out of marketing.

We bank staff are not human beings. We are clones with no families or social lives. Between 9am and 5pm we are placed into a cupboard and turned off, ready for the next round of abuse from a customer who has been charged £80 because they can't manage their account.

p1nkk1tten

Like the nPower advert... we come out of the floor, put on our headsets, and away we go!!

hollieannx

p1nkk1tten wrote: »

Again, why couldn't you just say 'No thanks!' or 'Thanks but I dont want to receive this marketing in future.' etc etc... it's so rude just putting the phone down. It's a human being at the end of the day, just doing their job, and you can always opt out of marketing.

Totally agree!
I think it's funny how people moan about general reviews or service calls but are the banks best friend when they need something (lending,mortgage etc) they would also most probably moan if they are not notified of a new deal or something that could save them money although they are the first people to put the phone down when called from the bank. I can understand it's not nice to receive sales calls but as said before politely say no thank you and opt out for future marketing calls.

ladylouise62

Sorry if we;ve moved on from this (I've not read all the comments), but:
HSBC UK Paul Thurston, Chief Executive [EMAIL="managingdirectoruk@hsbc.com"]managingdirectoruk@hsbc.com[/EMAIL]

pollypenny

We've had a number of offers/requests from HSBC to upgrade our account or to sell us insurance. We've usually refused - but always in polite terms. And never had any sort of problem with them.

iereboy

You can choose to do business with the bank and the bank can choose to do business with you.

The bank has choosen not to do business with you. You are not happy so write a complaint as others have said.

Some of the common reasons banks choose to terminate their relationships with customers are:

*Abusive customers
*Fraud
*Money laundering

Reading your post though - something does not seem right. I suspect the whole story has not been given and we'll never know.

Would an abusive customer openly admit they are abusive? Would a fraudster openly admit to being a fraudster? I suspect there is also a personal vendatta against the bank as well. Good luck with it.

missile

bob_dob wrote: »

Any comments please?

Switch to a decent bank :T

bob_dob

Ladylouise62, thank you bery much for that email address.
Iereboy, thanks for your wish of luck, appreciate that too!!

Hollieanx, i really really wish i could have put in my first post how the lady who rang me off a number i didn't recognise immediately said "Is this Mr XXXXX?",
I replied "Yes, who is this please?"
She didn't and then replied with "I need you to confirm your post code to verify your identity?"
To which i replied "Yes i can but please can you answer my question and tell me who you are?".....then she announced who she was so you will see that she kind of started things off an a rude note.

Anyway, Developments:
Against some people's advice on this thread, I wrote my letter to Stuart Gulliver, explained the facts, welcomed him to listen to the call and asked him why my local branch sent me the letter they did.......

.....today i had a missed call from the lady who originally rang me and a very humble voice message politely asking if i could possibly ring her tomorrow...!
So, we will see what tomorrow brings....