HSBC cancelling my accounts because i refused/laughed at them?

bob_dob

Hi there,
I have several accounts with HSBC, i have my wages paid in to one and have not been overdrawn for 4 years.
Last saturday i received a phone call from my local branch asking me if i wanted to go in to their branch to 'review my account', which i read as them having an opportunity to try and sell me accounts/services i dont need!

Now, i said to the woman who rang me 'I am probably the last person you would want to ask if id like to come in to review my account as there is nothing id rather do less' and i had a little laugh and then politely explained that id rather not but thanked her......today i have received a letter from the branch manager explaining how they (HSBC) no longer wish to offer me banking and have given me 3 months notice!!!!

The cheeky swines/sods/****!! Not a coincidence im sure!!

My question is is this a usual thing or is it because i upset the woman who rang me somehow?
I don't particularly like HSBC (or any bank) but they provided a service for me i suppose and am not especially looking forward to moving to another bank. Ideally id LOVE to go 'above her head' and get this reversed but i wonder what my chances are?

Any comments please?

Olipro

file a complaint and if you don't get any resolution, bring it before the ombudsman, assuming you didn't swear or insult the woman then you have a case.

Either way, the ombudsman will automatically cost them a few hundred quid, so do be sure you intend to bring it before them.

Viper_7

Olipro wrote: »

file a complaint and if you don't get any resolution, bring it before the ombudsman, assuming you didn't swear or insult the woman then you have a case.

Either way, the ombudsman will automatically cost them a few hundred quid, so do be sure you intend to bring it before them.

They don't have to offer their services surely, they are running a business and can turn people away.
They requested a review, which was refused...
They have provided notice as they need to.
I'd start looking for a new bank.

bob_dob

But i'll wager that they wont write to every customer that refuses a 'review' and cancel their accounts?

bengal-stripe

bob_dob wrote: »

....politely explained......The cheeky swines/sods/****!!

Maybe you've used names like that (politely, of course)............:D

Viper_7

bob_dob wrote: »

But i'll wager that they wont write to every customer that refuses a 'review' and cancel their accounts?

Indeed they don't but you've upset them some how.

Call them and ask why...

Olipro

Viper_7 wrote: »

They don't have to offer their services surely, they are running a business and can turn people away.

And he can respond in kind by making a formal complaint and raising it up to the ombudsman.

Incyder

I thought people just laughed at Santander.

vaporate

HSBC are crap.

Make a complaint which costs them money and move to a better bank.

The bank loses out on FREE money in the no interest paid current account.

I wouldn't lose a wink of sleep over it.

PNPSUKNET

it wouldnt even make it past fos admin

bob_dob

Yes i know i should follow that advice and leave......but i really am rather keen to 'win' somehow and get my account back (then i may leave of my own accord but boy id like to go in to my branch and speak to the lady who rote that letter to gloat about having my account back!!)