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Argos - delivered item not same as picture on website
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If you do a search for Silentnight Rose on the argos site, many many results return, all with the same bed, double with the draws but each item in its description is clear in what it is, Single, double, drawers, no drawers etc.
Id love the OP to get what she thinks she was going to get.
I think what she wanted and what she ordered are two different things and I think going off the picture alone and ignoring the description (of which seem pretty clear to me) is a weak argument that I could quite easy see Argos thinking the OP was just trying it on.
Sorry, but not only are you not reading the listing in question, but you also aren't reading your replies.
The listing was supposed to be a special deal, so it wasn't listed with options. However it did show a picture of a bed with drawers, so as there were no options, then anyone would be perfectly justified to assume that the bed came with drawers.
Argos are quite clearly in the wrong here.0 -
I am not saying Argos are in the right here, not by a long shot. But come on. There are a number of worrying points about the OP's post that worry me slightly
1. Buying a bed without researching it properly.
If you want a bed with drawers, then the search is simple. single bed with drawers, 2 drawer single divan. A bed is not something I would buy just because it's on special offer, although the price reductions always help
2. The price differences quoted for replacement bed. If this was a good enough bed in the first place for the OP then why all of a sudden jump to an altogether more expensive one.
3. Buying a bed for an adult without trying it? I've made the mistake of buying one for a teenager without letting him try it. Needless to say the little so and so won't sleep in it.
At the end of the day, all I would expect Argos to do in this instance is change the pic and refund or part exchange, not give a more expensive bed at the cheaper price. There is an element of human error here, we all make mistakes, albeit an expensive one, and when ordering something as complex as a bed, then surely a little more research should be done.
Just for the record. I have never worked in a furniture store, or bed shop, but know from buying my own bed(s), that a standard bed doesn't come with drawers, but maybe that's just me because I like my bed so much. I just feel that if drawers were so important to the OP then that is what she should have searched for instead of looking at pictures.
What would you people who are quoted me all the time expect Argos to do. Not like them to do, but expect them to do within the SOGA and under DSR?
And no I wouldn't buy a silent night miracoil either, but it's personal choice at the end of the day
4 Stones and 0 pounds or 25.4kg lighter :j0 -
Tim_Deegan wrote: »It's a Silentnight mattress with Miracoil springs :eek::eek::eek:
Don't any of you do any research before buying a bed???
Get a refund and buy a decent bed for less money instead.
Like one of yours? What a surprise.0 -
It still makes no difference. If someone had just looked at the one bed, how would they have known what others were on offer. Nonetheless, it doesn't matter, because the picture shown, clearly has drawers, the description does not say that it doesn't come with drawers, therefore Argos are guilty of misrepresentation.Because when buying beds, drawers are not standard....
I do agree that Argos are have been naughty with this and should have stated, however as previously stated, drawers are an extra.
The beds that have drawers in Argos are cleared stated With Drawers.
http://www.argos.co.uk/static/Product/partNumber/6884914/Trail/searchtext%3ESINGLE+BED.htm
http://www.argos.co.uk/static/Product/partNumber/6884914/Trail/searchtext%3ESINGLE+BED.htm
That's just on a quick look on beds. Those both state with drawers. Sorry, but if I was looking to buy a bed that had drawers,then I'd be reading all descriptions first to make sure they are, and as I said, I'm not having a go at the OP. Just seems clear to me that if Argos beds have drawers, then the state so in the description unfortunately this one doesn't state that...
And no from that description of that bed, I wouldn't expect to be buying a divan with drawers. But I can fully understand why the OP thought that they were.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
But most people don't work in furniture shops. Why would anyone expect them to. :wall:I think you will find most people who've worked in bed/furniture shops would agree with me tbh.
In all fairness, I don't know what the OP wants with this? Doesn't seem to want the refund, as the bed with drawers is too expensive? I don't think Argos are going to give you a more expensive bed for the same price. I think the best you can/could have done is rejected the goods under DSR and got a refund. Along with a letter of complaint.
And for the OP they actually do have 2 drawer divans starting at £100, although you may want to spend a little big more and get a decent mattress
Ooops sorry, it's the 1 drawer divan that starts at £99, silly me rushing in when I've just finished work. See how easy it is to make mistakes?The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
I am not saying Argos are in the right here, not by a long shot. But come on. There are a number of worrying points about the OP's post that worry me slightly
1. Buying a bed without researching it properly.
It was a cheap bed, how many options do you think she had?If you want a bed with drawers, then the search is simple. single bed with drawers, 2 drawer single divan. A bed is not something I would buy just because it's on special offer, although the price reductions always help
Then you are one of the lucky ones, who has the luxury to be able to afford more for a bed.2. The price differences quoted for replacement bed. If this was a good enough bed in the first place for the OP then why all of a sudden jump to an altogether more expensive one.
The bed was bought in a sale.3. Buying a bed for an adult without trying it? I've made the mistake of buying one for a teenager without letting him try it. Needless to say the little so and so won't sleep in it.
If everyone did that Argos would not sell any beds (or any other product for that matter), would they. Argos do not allow you to try it first.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
I am not saying Argos are in the right here, not by a long shot. But come on. There are a number of worrying points about the OP's post that worry me slightly
1. Buying a bed without researching it properly.
If you want a bed with drawers, then the search is simple. single bed with drawers, 2 drawer single divan. A bed is not something I would buy just because it's on special offer, although the price reductions always help
Well obviously the OP didn't do their research because they ordered a Silentnight bed. But then if everyone did then SN would have gone bust by now.
If you were buying a fridge that was shown in the picture with an ice maker in the door, then unless it was offered as an option, or it actually said that the ice maker wasn't included, then you would expect to receive a fridge with an ice maker.3. Buying a bed for an adult without trying it? I've made the mistake of buying one for a teenager without letting him try it. Needless to say the little so and so won't sleep in it.
Trying a bed out in a store can only give you a very rough idea. You can only really tell what a bed is like to sleep on by actually sleeping on it. This is why you ask advice, and they buy from a seller with a good returns policy.At the end of the day, all I would expect Argos to do in this instance is change the pic and refund or part exchange, not give a more expensive bed at the cheaper price. There is an element of human error here, we all make mistakes, albeit an expensive one, and when ordering something as complex as a bed, then surely a little more research should be done.
They should just give a full refund, and change their web site so that it doesn't confuse any more buyers.Just for the record. I have never worked in a furniture store, or bed shop, but know from buying my own bed(s), that a standard bed doesn't come with drawers, but maybe that's just me because I like my bed so much. I just feel that if drawers were so important to the OP then that is what she should have searched for instead of looking at pictures.
If a listing for an item, that doesn't have any options, shows a bed with drawers, then that is what you should expect to get.What would you people who are quoted me all the time expect Argos to do. Not like them to do, but expect them to do within the SOGA and under DSR?
They should just give a full refund, and change their web site so that it doesn't confuse any more buyers.0 -
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Ok, looking at the item we know there's a mistake. Either the picture is incorrect or Argos have forgotten to add the drawers in the description text. The only way to find out is to order it which the OP did and that's how we know the picture was wrong and the description was correct.
I don't believe the OP should have known the picture was wrong, it was 50/50 either the picture or description that was incorrect.0
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