Argos - delivered item not same as picture on website

Tim_Deegan

pulliptears wrote: »

Please do Michelle, and good luck. Though I sadly suspect the outcome will be Argos offering to refund you and collect the bed.

If they do refund, then Michelle will have had a lucky escape. The mattress contains the very unreliable Miracoil spring system. So she would be better off going and spending the same money on a far better quality bed, and avoiding big brands and big retailers.

Mark_Hewitt

Usually under law the reasonableness test comes in.

Would any "reasonable person" on looking at that product description, including a picture of a bed with drawers, think that the product as supplied would include drawers? Yes, of course they would!

Hence the product is certainly not "as described". As far as I know there is nothing in law to say that illustrations have any less weight than written descriptions. There is nothing on that page to indicate that the product may vary from the picture.

Mark_Hewitt

Similar thing happened to me last year. At hotel in Zurich I booked on the website it showed a big room with sofa, table, desk area etc. When I got to the room it was tiny with no sofa, no table and no desk area. The hotel manager seemed to think that was fine as it was "just a picture", - nonsense!

Flyboy152

I hate this when in motorway service stations, for example, they print a picture of a meal and it turns out to be completely different on the plate. Little Chef are notorious for this. They advertise their breakfast as having, "mushrooms and tomatoes" and it appears on the picture as that. When it arrives, it is one mushroom and half a tomato. :mad:

pmduk

Many computer retailers have had to stop including pictures of monitors when the system on offer doesn't include them, or at least identify the monitor price as an extra.

Mark_Hewitt

The same way as food retailers have to put "Serving Suggestion" on the box to indicate that you don't get a bowl, milk and honey with your box of cereal.

SallyForth_2

Take a look at item 384/4304. It's a picture of a toy pushchair with a doll sat in it. Underneath it quite clearly says the doll is not included.

So why is that different from the Bed? If the drawers shown are not included, it should say so.

Mark_Hewitt

Presumably as they can't be bothered taking pictures of each item. Same as hotel chains can't be bothered taking pictures of rooms at each hotel etc..

Flyboy152

Mark_Hewitt wrote: »

Presumably as they can't be bothered taking pictures of each item. Same as hotel chains can't be bothered taking pictures of rooms at each hotel etc..

In which case they open themselves up to this sort of risk. If they can't be bothered to do it properly, they only have themselves to blame.

pulliptears

Mark_Hewitt wrote: »

Presumably as they can't be bothered taking pictures of each item. Same as hotel chains can't be bothered taking pictures of rooms at each hotel etc..

With hotel rooms though one travelodge room for example will be almost exactly the same as the next. You will expect it to have a bed, sofa, desk, TV so a photo of another 'similar' room showing the same objects, just in a different arrangement would be acceptable. If the pic showed all those things but some rooms didn't have a desk and TV for example then it would be misleading as the photo implies you will get these items.

I think common sense has to come into it, and Argos don't seem to be consistent with that at all.