Tmobile changes fair use policy to 500MB?

andyroid20

If we have demanded a cancellation they still have to honour that don't they as I no longer trust them. Had they put my deal right when I complained the first or even second time I would have agreed but the deal they will have to give me now would be so good that I don't think it will happen.

fabsaver

NX1977 wrote: »

I don't get paper bills as wasn't offered it. It's all electronic and nothing says this until I found it out via Twitter!

I do get paper bills and there was certainly nothing about it on the one I've just received in January.

nickmack

Interesting update on the Which discussion, it appears T-Mobile are now citing 7.1.3 to one customer:

We can suspend, change or withdraw your Price Plan or price plan services. We will give You written notice 30 days before we do so. The change will then apply to You once that notice has run out.

However, they also add:

We can offer you a £5 one-off credit as we appreciate that we haven’t given you 30 days’ notice, however this does not allow you to to cancel without penalty.

So they can't even decide which clause they've invoking and are trying to bribe customers with £5 for breaking their own T&C's.

ampletime

There are many problems with mobile networks these days.

One of the biggest issues i feel is you have CSR's on the end of phones and shop staff who know nothing about consumer credit law or contract law selling to people who have a little bit more knowledge than them.

Mobile networks also have an advantage that their contracts are very much one sided and can't be negotiated.

Competition in the UK is getting smaller and smaller and it will take a new network, one formed in it's own right to come in when the 4g is set up to open the consumer choice. Even before it has networks were squabbling about over whop would have an advantage.

Handsets that are data hungry should not be sold if the network can't handle it and the likes of T-Mobile should stick to selling mobile plans and nothing else.

T-Mobile may get bad press over this but until there is proper competition things like this won't bother them and this shows in the way they have handled this whole thing.

The fairest thing to do here would be to leave all current customers as they are and only apply the changes to new customers and those that upgrade. They also need to stop their CSR's giving different info to different people, they just keep making themselves look stupid.

As for the ability to cancel, if you purchase a mobile deal and there is the following for example:

900 mins
500 text
unlimited internet with a FUP of 1GB / 3GB
£30 per month

The above is the deal you are agreeing to, the deal you sign to accept and if they change that they are changing the whole agreement you signed up for, it is in effect a new deal and you as a consumer do not have to accept that.

Networks should also be stopped from advertising any deal with 'unlimited internet' if there is a limit of 500mb. Unlimited means unlimited, 500mb means 500mb.

ampletime

nickmack wrote: »

Interesting update on the Which discussion, it appears T-Mobile are now citing 7.1.3 to one customer:

We can suspend, change or withdraw your Price Plan or price plan services. We will give You written notice 30 days before we do so. The change will then apply to You once that notice has run out.

However, they also add:

We can offer you a £5 one-off credit as we appreciate that we haven’t given you 30 days’ notice, however this does not allow you to to cancel without penalty.

So they can't even decide which clause they've invoking and are trying to bribe customers with £5 for breaking their own T&C's.

If they are changing the Price Plan that is a material change.

newsgroup_monkey

I'm not sure if it's been quoted yet, but I've had a reply from Ofcom.

Hopefully this isn't out of context but (and I'll quote a bit more than I need to)....

Ofcom wrote:

I understand it must be frustrating that T-Mobile has lowered its data cap to 500mb. I should explain that providers are able to make changes to contracts as long as notice (at least one month) is given to the consumer. This should be explained in your terms and conditions.

However, if you believe that the change in the data usage cap will cause a substantial increase in the cost of your bill (and thus a ‘material detriment’), you should raise this with T-Mobile. T-Mobile should consider this complaint and, if they agree that it will result in material detriment, should allow you to leave the contract without penalty.

As I only use my Android phone for interweb (I don't really use it to call people) I think most will agree it's detrimental.

I still haven't been officially notified even though I used more than 500mb last month.

andyroid20

They keep trying all the different arguments but none of them work. You would have thought the bad press enough to back down.the longer it goes on the worse it will be for them.

nickmack

ampletime wrote: »

There are many problems with mobile networks these days...

Spot on.

The actions of a tiny minority in vastly exceeding the FUP, should not be enough to bring down the whole data network. In implementing this blanket change, they are alienating a large portion of the user base. They could either target them individually or apply the terms to new contracts.

If they genuinely are having network bandwidth issues, they should have addressed these in line with projected smartphone sales, knowing they have provided a potential 1Gb/3Gb data allowance for each contract.

nickmack

ampletime wrote: »

If they are changing the Price Plan that is a material change.

I agree, but there is no provision in their terms to cancel because of this. Ofcom 9.3 needs to be cited.

NX1977

nickmack wrote: »

Interesting update on the conversation.which.co.uk/mobile/mobile-phone-networks/t-mobile-drastically-cuts-data-usage-allowances/"]Which discussion, it appears T-Mobile are now citing 7.1.3 to one customer:

We can suspend, change or withdraw your Price Plan or price plan services. We will give You written notice 30 days before we do so. The change will then apply to You once that notice has run out.

However, they also add:

We can offer you a £5 one-off credit as we appreciate that we haven’t given you 30 days’ notice, however this does not allow you to to cancel without penalty.

So they can't even decide which clause they've invoking and are trying to bribe customers with £5 for breaking their own T&C's.

This is excellent. They openly admit to breaching terms by not giving the required notice in the contact.

Do you have a direct link to this? If like me you can't post links, just do everything after the double backslash.

Thanks.

Will compile my letter tonight based on others and post here.