Tmobile changes fair use policy to 500MB?

neilleeds

baker69 wrote: »

Is everybody simply looking for an excuse to get out of their deal early?

I only ask as I made 2 calls to t-mobile and without a great deal of fuss they've given me the mobile broadband plus booster for ~£5 per month and added a loyalty discount to my account to cancel out the fee, and confirmed that this booster won't be reduced from 3gb in February.

I would be happy with this but this is the first I have seen of this being offered.

I am holding fire a few days because I believe they will undo this change for existing customers due to the flood of bad publicity they are receiving and the cost to them of cancelling all the contracts.

jackbauer1_2

jamespir wrote: »

its not a core service its an extra ........ you read the t & c


internet bundles are extras

not on android phones they aint

jamespir

andyroid20 wrote: »

In response to the fool working for the man. The contract was sold with a free booster as part of the contract to give you 3gb of internet. This was sold as a necessary part of core services as the representatives outlined the need for higher usage on smartphones. Hence even if they are allowed by their term to change again use policy they cannot in anyway argue it to be fair. And the jaffa cake analogy was totally irrelevant. T-mobile are making such pathetic arguments. Are you the MD perchance?

i dont work for tmobile

it was sold with unlimited internet subject to a fair usage policy ......... it wasnt sold with 3gb

ispartacus75

jamespir wrote: »

the unlimted internt bundle is an extra

My contract is as follows

300 mins
300 sms
unlimited internet.

PLUS PLUS PLUS
an unlimited SMS add on. I can change this at any time to an alternative add on.

You see? The extra is the unlimited SMS. NOT the internet.
Do you understand yet?

jamespir

jackbauer1 wrote: »

not on android phones they aint

i have an android phone the internet on the phone is compulsury but the internt bundles are not they are extraS

jamespir

ispartacus75 wrote: »

My contract is as follows

300 mins
300 sms
unlimited internet.

PLUS PLUS PLUS
an unlimited SMS add on. I can change this at any time to an alternative add on.

You see? The extra is the unlimited SMS. NOT the internet.
Do you understand yet?

yes but it does not say 3 gig and they class the internet as an add on you get two out of a choice of five in some contracts the internet one is already added so you just get to choose one other

Moradeeb

I have just spoken to tmobile re: this whole subject, was told that they are now investigating this matter internally and their CS person said that existing customer "probably" will recieve notification soon that this change will not affect them and will only apply to new customers. I Asked when would i recieve this info and was told unsure but to hang on.......
She also said she would record my name as a person who was unhappy (1 of thousands i suppose) as i said I will give you a couple of weeks and if have not heard back would be cancelling my contract with them.

Asked if i would be charged or data usage capped in the meantime and she said no. Told her i was recording the conversation so if i was i would have the conversation a proof.

N20Y1D

Moradeeb wrote: »

I have just spoken to tmobile re: this whole subject, was told that they are now investigating this matter internally and their CS person said that existing customer "probably" will recieve notification soon that this change will not affect them and will only apply to new customers. I Asked when would i recieve this info and was told unsure but to hang on.......
She also said she would record my name as a person who was unhappy (1 of thousands i suppose) as i said I will give you a couple of weeks and if have not heard back would be cancelling my contract with them.

Asked if i would be charged or data usage capped in the meantime and she said no. Told her i was recording the conversation so if i was i would have the conversation a proof.

I know its a long shot but was she called charlie?

jackbauer1_2

jamespir wrote: »

i have an android phone the internet on the phone is compulsury but the internt bundles are not they are extraS

look i joined t mobile specifically because they (T-MOBILE) told me my fair use policy would be 3gb,

i asked whether i would be charged for going over 3gb they said no. (not that that matters)

now they are reducing their main selling point (in my case) by 80%

i use a lot of media when im out and about, and if they didnt include the 3gb internet i would have gone elsewhere and not to t-mobile.

so in my case and im sure many others, they are really trying to shaft us!

maxtweenie

jamespir wrote: »

the internet comes with the phone if you dint have a bundle you would be charged 10p/per meg the unlimited internet add on is an extra

I can see how you've managed to rack up over 10,000 posts. You've already put 20 useless ones on here in one hour today.