Tmobile changes fair use policy to 500MB?

nickmack

jamespir wrote: »

to be fair 500mb on your mobile is a lot if you want more get yourself a dongle

500Mb is not alot when streaming video/audio on your device, which you are entitled to do up to 1Gb/3Gb at the moment.

Now, customers are told, it will be an extra £15/month to do this above 500Mb. I also haven't figured a way to plug a dongle into a mobile device.

Regardless, this is a material and detrimental change and T-Mobile have handled it extremely badly (as did Vodafone) and should revert the limit or allow customers to cancel FOC.

ispartacus75

jamespir wrote: »

you pay for a fari usage policy which can be changed at any time if you were paying to have 3gb of data then you cna be appeased

Wrong. Im paying for unlimited internet. UNLIMITED. with an FUP of 3GB. Not 500MB!!!!!!

jamespir

andyroid20 wrote: »

Do you work for t-mobile? That's as ludicrous as a company that pays its employees 25k saying 15 is a lot so we'll just pay u that and u still do the same amount of work. What u wrote is as offensive as the comment to use your home broadband despite paying for the service

offensive dont make me laugh


its like tescos a pack of jaffa cakes was 70p for 24 then they reduced it to 70p for 12 people arent up in arms about it they buy them anyway

jamespir

ispartacus75 wrote: »

Wrong. Im paying for unlimited internet. UNLIMITED. with an FUP of 3GB. Not 500MB!!!!!!

unlimted subeject to a fair usage policy which can be changed at any time

ispartacus75

jamespir wrote: »

offensive dont make me laugh


its like tescos a pack of jaffa cakes was 70p for 24 then they reduced it to 70p for 12 people arent up in arms about it they buy them anyway

What drugs are you smoking today?

Tesco dont make anyone buy their jaffa cakes when its reduced to 12 instead of 24.

We are forced to pay for the reduced internet till the end of our contract.

Next troll comment please.

jamespir

neilleeds wrote: »

Not sure if you are trolling but that

1. Depends on your usage patterns
and
2. Is totally irrelevant anyway if 3GB was what you agreed to on taking out the contract

3gb wasnt what you agreed on it was called unlimted internet *** subject to a fair usage policy

ispartacus75

jamespir wrote: »

3gb wasnt what you agreed on it was called unlimted internet *** subject to a fair usage policy

You really must learn to complete sentences.

fair usage policy of 3GB

jamespir

ispartacus75 wrote: »

What drugs are you smoking today?

Tesco dont make anyone buy their jaffa cakes when its reduced to 12 instead of 24.

We are forced to pay for the reduced internet till the end of our contract.

Next troll comment please.

but your paying for your tariff which hasnt changed and you still techinically get unlimted web (althought there has been a limit of 3gb) its now less but you still got it

Gordon861

Still no notice here.

Just got off the phone with OFCOM and put in my complaint.

OFCOM phone number is : 0300 123 3333 or 020 7981 3040
Call them and tell them why the changes will be of 'material detriment' to you too.

My argument was that as I currently use about 1.2GB of internet per month (which is steadily increasing) my phone will stop accepting data after about 2 weeks into the month, which will basically stop most of it from working. The only way I could continue to have a fully functioning phone would be to sign up to the new booster which gives you a 3GB FUP if you pay £10.64. This would mean an increase in my bill of over 40% which is unacceptable.

As I still haven't been given notice of these changes T-Mobile are also in breach of the OFCOM General Condition 9.3 which requires 30days notice of any change.
(Link to the OFCOM General Conditions http://stakeholders.ofcom.org.uk/binaries/telecoms/ga/cvogc300710.pdf )

I also asked about if I am allowed to demand my PAK code and then cancel my Direct Debit in order to stop them taking out the £370 cancellation fee as I feel the fee is in dispute, and was told that I would be within my rights to with hold the monies whilst the dispute is dele with.


When I spoke to T-Mobile cancellations department this morning the guy on the other end had heard nothing about this change and thought I was just 'going from rumors' as an 'Android phone needs much more than 500mb data'. When he spoke to his boss he came back he still couldn't believe it. He also said that the Android phones will be going down to 1.5GB rather than 0.5GB (first time I've heard that one), but I told him that I still wasn't satisfied. He also couldn't supply that in writing, it was just 'what the manager said'.

I was told that if I wanted to complain I should email [EMAIL="cust.rel@everythingeverywhere.com"]cust.rel@everythingeverywhere.com[/EMAIL] as they didn't give out a postal address, but Companies House gives you:

T-MOBILE LIMITED
HATFIELD BUSINESS PARK
HERTFORDSHIRE
AL10 9BW
Company No. 04347402

and

EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW
Company No. 02382161

OFCOM also suggest that you send in these sort of letters by post (recorded etc) instead of email.

My plan now is to write to them explaining that as the new changes are of 'material detriment' to me I therefore reject these new changes and demand my PAK code by XXXX, or an agreement to maintain my 3GB data limit for the duration of my contract with them.

I wonder if it is also worth adding that if I do need to change suppliers I will be holding them responsible for any increased costs that may be charged until April 2011 (when my contract ends).

Considering that I'm paying T-Mobile £25 per month right now and the 'three' unlimited dataplan is £35, it would only be fair to take T-Mobile to the Small Claims Court for the extra £140.

jamespir

ispartacus75 wrote: »

You really must learn to complete sentences.

fair usage policy of 3GB

but in the terms and conditions it states can be changed at any time so you wernt paying for 3gb at all you were paying for the unlimted web