Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

tghe-retford

nedmundo wrote: »

Hi, still checking periodically to see how everyone's getting on.

I've had an email today to my old redten address from 'Breathe' saying I still owe money which they have not been able to collect and asking me to login and settle the debt. It looks suspiciously like an NJP company. Anyone else had the same?

Dear Customer,

We are contacting you with regards to your Internet Access Package
reference ******.

Today, we tried to process your monthly subscription charge for using our
services, but we were unsuccessful. We need to receive immediate payment.
Please contact us via one of the following methods: 1. Logging into my
account at https://secure.breathebilling.com/myacc.asp?a_code=SM. This
will automatically display a one-off payment screen where you can use a
credit card to clear the debit. 2. Call our Customer Services help desk on
0871 424 0102 as soon as possible to make a payment. Please note, calls
are charged at national rates. We are hopeful that this was an oversight
and that the situation will be resolved shortly. Please ensure your
payment details are correct to prevent this from happening in the future.
Please contact us as soon as possible so we can continue our service to
you.

Yours sincerely,
Breathe Networks Limited Customer Services
Tel: 0871 424 0102
http://www.breathe.com/

I had the same message too. Replace "Breathe" with "Fast4" and its exactly the same email. I curiously clicked the link to find my account is still active with "no 0808 access" and "no payments due". I left Fast4 two months today to go with Be Broadband.

I asked on another specific ISP forum if it is a administrative blunder or maybe something else. They're not getting any more money off me, I have paid up and settled everything when I asked for the MAC! Chances are though it is a blunder and you owe nothing.

tghe-retford

nedmundo and anyone else who got the email, don't worry. I contacted Fast4 through the secure members console (call an 0870 number? Don't think so ) and it was as I suspected, an administrative error:

Fast4_Customer_Services wrote:

Hi i do apologise for this and this was sent to you in error i have since corrected this and you wil not receive any further payment requests

So don't worry, you shouldn't get any requests for payments.

Marc_di_Skrepantzy

I wonder if the recipients of this email (me included) received it because they had cancelled or changed the credit/debit card with which they originally paid Fast4. If so anyone who hasn't done so might be wise to check their accounts pronto.

nedmundo wrote: »

Hi, still checking periodically to see how everyone's getting on.

I've had an email today to my old redten address from 'Breathe' saying I still owe money which they have not been able to collect and asking me to login and settle the debt. It looks suspiciously like an NJP company. Anyone else had the same?

Dear Customer,

We are contacting you with regards to your Internet Access Package
reference ******.

Today, we tried to process your monthly subscription charge for using our
services, but we were unsuccessful. We need to receive immediate payment.
Please contact us via one of the following methods: 1. Logging into my
account at https://secure.breathebilling.com/myacc.asp?a_code=SM. This
will automatically display a one-off payment screen where you can use a
credit card to clear the debit. 2. Call our Customer Services help desk on
0871 424 0102 as soon as possible to make a payment. Please note, calls
are charged at national rates. We are hopeful that this was an oversight
and that the situation will be resolved shortly. Please ensure your
payment details are correct to prevent this from happening in the future.
Please contact us as soon as possible so we can continue our service to
you.

Yours sincerely,
Breathe Networks Limited Customer Services
Tel: 0871 424 0102
http://www.breathe.com/

bobby_fudge

fangbang wrote: »

I have had no broadband service from Redten or Fatcat or whatever they call themselves this week for almost three days now.

Having to pay for a dialup service to get online for now.

Anyone else having problems?

I've had no access for the past 2 days, I'd say I am a moderatley heavy user.. anyone else having problems?

bobby_fudge

Not sure how long this has been this case as I haven't been on here for a long time. But I just called FATVAT support on 0871 317 1004 and there is a message in there saying that due to non payment fatcat no longer support Redten customers and to contact Nick Davies at Clode.

essex_zx7r

Hi All,

Sorry not been around much, holidays, work etc
Looks like Fatcat/Clode/Redten are still up to there old tricks, judging by Bobby_fudge's last message. I've had a few PM's recently saying clode are still settling accounts, still looks like you have to take court action to get them to actually start doing anything.

Keep up the fight.

My BT service is as expected 100% available and rock solid performace pretty much the same way it was when we all signed up to Redten all them many moons ago.

bobby_fudge

I'm all confused now...
I was just going through the claim on the money claim site and decided to ring Clode to find out what my settlement figure is. The nice girl with the welsh accent told me that my account was at 0.00 and that she would close my account.

When I asked about my MAC however I was told that Louise in customer relations would have to give me a call back at about 3pm....

sooooo, what now...

jaypee638

bobby_fudge wrote: »

I'm all confused now...
I was just going through the claim on the money claim site and decided to ring Clode to find out what my settlement figure is. The nice girl with the welsh accent told me that my account was at 0.00 and that she would close my account.

When I asked about my MAC however I was told that Louise in customer relations would have to give me a call back at about 3pm....

sooooo, what now...

Well account at zero has to be a positive, did Louise phone back at 3pm?

Chase up a letter confirming account closed with nothing owing, then find a new ISP.

Good Luck

:beer:

bobby_fudge

well, it looks like holding on has paid off.

Called Clode again, they have confirmed that my account is Zero and has been closed down.

I finally got through to Louise in Customer relations who said that I had a MAC code sent out on the 11/08/08... I never received anything, but Louise did give me the MAC code over the phone although I suspect that this has now expired and won't work. I hope not, I've tried to sign up with BT online, I guess we'll see.

So I'm free, no court fees paid no nothing... yipeee.... now I just need to get my line free'd up so I can get internet back.

Cire

Nice one bobby, unfortunately for i just paid £*** to escape just last week(just my luck:rotfl: ). So it looks like Clode have realised that they been in the wrong along eh!

Hope to see more reports like yours now