Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

gnipper

@mcMikes

www.fast4.net/members and pop info in top right. Username is firstname.secondname.redten - password is you redten user password - NOT email password.

colderuk

McMikes wrote: »

guys where to log in to see account details?

the link given in the letter seems to not accepting my long username in the form

if you go to http://www.fast4.net/members/and put your details in the members area on the right it will let you in
my details don't work on the link that was in the letter either.

bobby_fudge

gnipper wrote: »

Interestingly when i looked this AM it was showing an up and downstream rate but wouldnt connect.

The username looks wrong though xxx.xxx.redten@surfax (there is no .com or anything after surfmax - that right?) Also I had to change something from LLC to VC (says VCmux on the letter) - so found something that looked like that and changed it - might change it back this PM and see if it works. Dont really know what I am doing LOL!

FYI
My router also doesn't VCmux, just VC. I thought the same about the username, looked wrong not having a .com at the end. but it does work.

So, to clarify I use VC and [EMAIL="xxx.xxx.redten@surfmax"]xxx.xxx.redten@surfmax[/EMAIL] and it works.

gnipper

Cheers for that Bobby, at least I know my username is right.

Also, my router is the same - it just says LLC or VC so I am on VC.

Ill keep trying when i get in.

jaypee638

Morning all, am not yet back up and running, I don't know if they are activating in stages, but having followed all of the threads in this forum for the last few days, I feel that it is time someone pointed out that whilst what RT has done is not at all nice, and has been a ba**breaker for most of us, everyone seems to have overlooked BT's roll in this debacle,
Why did they not put a warning out to all of redtens customers a week or two (a day or two even) before throwing the switch? at least it would have given us time to sort something, or at least notify others of a change of email address.
It seems to me that all BT wanted was to cause RT customers as much inconvenience as possible to drive them away from RT.
I am not sticking up for RT but let us not lay all of the blame at their door, and as in all disputes there are two sides, pity RT don't tell us their side.
Good luck to everyone here Hope we can keep the forum going, as I think there may be a lot more to come.

incredibledisc

colderuk wrote: »

if you go to http://www.fast4.net/members/and put your details in the members area on the right it will let you in
my details don't work on the link that was in the letter either.

Still not working for me. I didn't even get a letter with any details in it.:mad:

incredibledisc

incredibledisc wrote: »

Still not working for me. I didn't even get a letter with any details in it.:mad:

Also [EMAIL="contactus@njpservices.com"]contactus@njpservices.com[/EMAIL] does not appear to be working either as any message I send is being bounced back

Harlzter

jaypee638 wrote: »

Morning all, am not yet back up and running, I don't know if they are activating in stages, but having followed all of the threads in this forum for the last few days, I feel that it is time someone pointed out that whilst what RT has done is not at all nice, and has been a ba**breaker for most of us, everyone seems to have overlooked BT's roll in this debacle,
Why did they not put a warning out to all of redtens customers a week or two (a day or two even) before throwing the switch? at least it would have given us time to sort something, or at least notify others of a change of email address.
It seems to me that all BT wanted was to cause RT customers as much inconvenience as possible to drive them away from RT.
I am not sticking up for RT but let us not lay all of the blame at their door, and as in all disputes there are two sides, pity RT don't tell us their side.
Good luck to everyone here Hope we can keep the forum going, as I think there may be a lot more to come.

I agree BT have something to answer to but it was down to Redten to inform us as our contract is with them.

What I am struggling to work out is why we hall had the message from BT saying Redten had either ceased trading or failed to pay their invoices.

What exactly was they trying to achieve? Was they trying to get people to leave Redten by mis-information?
Whatever the reason is it does not make sense to me as nearly all of us will currently be paying BT for our line rental, and getting us to leave would put us in breach of contract thus alienating us against BT, also of those who may have migrated how many would have moved to a bundle where you get everything from one supplier ie. Broadband/line rental/calls? BT would have lost line rental customers too, it seems to me as they would have been willing to shoot themselves in the foot/ cut their nose of to spite their face just to get at Redten, that to me from a business point of view makes no sense.

Surely if Redten are still above board they will take some sort of action against BT???

benjimoron_2

incredibledisc wrote: »

Still not working for me. I didn't even get a letter with any details in it.:mad:

Have you been transferred over? I haven't received a letter and I haven't been transferred.

bobby_fudge

the assumption I made was, after reading the BT Wholesale message, was tha BT could provide an alternative service.

Maybe BT were fishing for broadband customers, basically saying that "RedTen had ceased to trade but we can give you broadband just get your MAC code and click here."