Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

Cire

Hi all on sons pc as fatcat cancelled my account after clode sent me my mac.
will be with o2 by thurs with a 14mbs connection not 5.2 as our 3ringed circus provided me with.

farce4

barry_b wrote: »

snip.... Njp as far as I can see from research I have done are a broadband supplier. Where is the conspiracy? Why would any company, want to lose customers? Surely they'd want to retain them otherwise they don't have a business! Unless it's Redten of course!
I'm just thinking outside the box a bit.

"research" on NJP? and you want to use them
http://www.ispreview.co.uk/talk/forumdisplay.php?f=301

next you'll be telling me you're IQ is more than double Figures, binary


As for disputing the figures
http://www.ispreview.co.uk/talk/forumdisplay.php?f=615
scroll down to fast4 and find there have been 7553 posts!!!!

the next highest ISP was biscit at 3975 posts

and to tie that back to the topic NJP
http://www.ispreview.co.uk/talk/forumdisplay.php?f=339

where it clearly ties Biscit/Eurisp/Breathe

Breathe Network Acquires Fast4 in Merger with NJP Services
http://www.ispreview.co.uk/news/EkEkyluFlABvuQLPgf.html

jaypee638

barry_b wrote: »

I'm not trying to deny you venting of your frustration towards Redten. I can understand your frustrations although I haven't dealt with them at all. I imagine it similar to that which I had with Virgin except eventually you do get hold of someone, although they may not help you. The only thing I don't get, is why you guys think there is conspiracy going on? Fatcat told me they are nothing to do with Redten and they just had their customers transferred over to them, Clode are just a finance company? Njp as far as I can see from research I have done are a broadband supplier. Where is the conspiracy? Why would any company, want to lose customers? Surely they'd want to retain them otherwise they don't have a business! Unless it's Redten of course!
I'm just thinking outside the box a bit.

BarryB please don't take what I am about to say personally, but you are very fortunate that the participants of this thread are genuine and patient people, in any other forum thread you would have been flamed out of existence.

All I can say is you are either very naive, somewhat thick, a spreader of dissent or just plain argumentative. Not having gone through the rigors of being lied to, totally ignored, threatened of damage to credit ratings if you dared to stop paying for the service you were not receiving, and having to start legal proceedings just to get a MAC code, have your connection speed reduced to 19kb/s for having the temerity to exceed the 5Gb download/upload limit imposed by Clode/NJP/Redten/Breath/Fatcat or whoever happened to be supplying the service, at any given moment, you cannot even begin to understand the frustration felt within this group.

The facts are that Redten got the boot from BT following none payment of invoices, they migrated all of their customers from an unlimited download service, to a company called Murphx, who are a reseller of BT bandwidth to smaller companies such as NJP and Breath, Fast4 and supposedly Redten. Redten were placed supposedly operating as an independent unit, however everything happened via NJP, and we were initially restricted to 2Gb Download + Upload (basically nothing) this was later increased to 5Gb and supposedly eventually15Gb, though as I have already said a few of us were restricted to speeds of 19kb/s for exceeding 5Gb.

Redten initially answered phones etc. after it kept you on hold listening to cheesy music for often an hour or more, when and if you did get through, you would either be told a pack of lies or cut off whilst being transferred to the "correct department".
Eventually you were just left listening to cheesy music until you got fed up.

Clode were the money behind Redten when it started, giving people interest free finance over the 3 year commitment for Unlimited Broadband supply, and as such under the law were jointly responsible for the contract and as such jointly liable for any breaches of that contract.

Any request for a MAC code to migrate to another supplier was always referred back to Redten by NJP, Murphx, and Clode, even though they knew Redten were not answering any phone except the premium line, which when answered after a few minutes clocking up money, would advise that they were the technical department and you would need to speak to disconnections, phone the other number and listen to cheesy music.

NJP claimed they were only supplying bandwidth to Redten however if we wanted to transfer to them we could, as they already had the tag, it would also let Clode / Redten off the hook.

All the time Clode were setting up Fatcat, check the address of Clode and Fatcat and the directors etc. so that when NJP finally pulled the plug on their involvement, supposedly for none payment again, an infrastructure was in place to do a second mass migration, but this time more controlled to avoid the same breaches that occurred on the first one.

Those of us who settled or sued were paid off and given a Mac code by Clode, who for 2 months claimed that was not possible, then NJP pulled the plug, (I suspect to avoid OFCOM investigations) and also offered MAC codes to anyone who wanted one, (which still left the liability to Clode), Redten appear to have gone into receivership, once again escaping the clutches of OFCOM, unless (hopefully) OFCOM can send people to jail instead of just fining them, and Fatcat have customers on a much reduced tariff, having cost them a fraction of what it would had Redten gone bust immediately.

So don't try telling us there was no conspiracy, there was, and it was to keep people strung along whilst money saving measures were put into place, to minimise losses.

I could go into much more detail, but I have wasted enough time trying to put the record straight, if you do not get it now then tough, I shall only reply to you in future if you ask a direct question, rather than a general observation.

I am out of it, and am only here to add moral support to those still trapped in a cr*p situation.

Finally Fatcat only want low usage customers so they can keep their costs within the money coming into Clode for the remainder of the contracts. They may not be anything to do with Redten, within the letter of the law, being a separate company, but their roots go all the way back to redten.

:beer:

hamish72_2

Hi you all

when ever I feel a bit down in the dumps I just pop back here to remind me of just how bad life can be on the sharp end of a skewer held over the fire by Clode Redten NJP
uncle Tom Cobly and all .

And I can go away again feeling FREE and HAPPY

God luck to Barry b the Troll LOL
wonder what the "b" stands for

firstclassidiot

Review of Alternative Dispute Resolution and Complaints Handling Procedures


Consultation published: 10|07|2008
Consultation closes: 04|10|2008

Hi All,

Thought you might like to be aware of a letter I received today from the Financial Ombudsman Service to whom you all may recall I complained in April 2008 about Clode Retail Financing. Despite being told on the telephone that they did not cover Clode, I wrote them a letter of complaint which they subsequently informed me they were taking up and had referred the matter to a case worker.

Today's letter tells me that because of the large number of cases they are dealing with at present this has meant they have not been able to allocate the complaint to an adjudicator so that it can be assessed. However they intend doing this as soon as possible and will contact me again in 4 weeks to keep me updated on progress.
So four months on from my complaint and 5 months on from my claimed breach of the finance arrangements on the operation of credit company Clode, I am no further forward with the government's system for allowing me redress under the finance acts against abuse by finance companies.

Of course they have totally ignored the fact that I have subsequently sought redress through the courts and received a settlement from Clode and informed them of this one month ago.

This incompetence and institutional malaise reminds me of the time I spent as a civil servant many years ago before computers were the name of the game.
I remember writing and composing the same letter speak then ----so some things really do not change---civil service rules OK :rotfl: Then we only re-acted speedily to an MP letter about a constituent. Pity the MP's don't have the same influence now.

I don't think I'll bother reminding them of my letter but instead wait until they get round to informing me they are actually looking at my complaint before I do.

In the same vein, OFCOM are consulting on the effectiveness of the ADR and complaints procedures.
Given our experiences of these same processes and procedures, it is incumbent on all of us to state exactly what is wrong with the current system and how it failed us all.
The consultation is currently being undertaken: details are on the web site.
If you do respond make sure you give your name and your permission to publish the comments you make. That way they cannot ignore them if there is sufficient adverse comments who all agree to them being published.

I would write to Alistair Darling if I could be convinced he is not from Tracy Island.:rotfl:

FC NOT I

bobby_fudge

heyup everyone
I just thought I'd pop on here and see what is going on.. I've tried a few times in the past to catch-up but I am so BUSY at the moment with work and home, I end up posting and then not checking back for weeks.

Anyway, I am still with FatCat, not through choice, I was going to accept the settlement but ended up working away and then missing the deadline.

So yeah, ever since I sent my letters to the offending parties and I received a letter back from Clode saying they deemed the matter resolved, I haven't been able to take it any further.

nedmundo

firstclassidiot wrote: »

Review of Alternative Dispute Resolution and Complaints Handling Procedures


Consultation published: 10|07|2008
Consultation closes: 04|10|2008

Hi All,

Thought you might like to be aware of a letter I received today from the Financial Ombudsman Service to whom you all may recall I complained in April 2008 about Clode Retail Financing. Despite being told on the telephone that they did not cover Clode, I wrote them a letter of complaint which they subsequently informed me they were taking up and had referred the matter to a case worker.

Today's letter tells me that because of the large number of cases they are dealing with at present this has meant they have not been able to allocate the complaint to an adjudicator so that it can be assessed. However they intend doing this as soon as possible and will contact me again in 4 weeks to keep me updated on progress.
So four months on from my complaint and 5 months on from my claimed breach of the finance arrangements on the operation of credit company Clode, I am no further forward with the government's system for allowing me redress under the finance acts against abuse by finance companies.

Of course they have totally ignored the fact that I have subsequently sought redress through the courts and received a settlement from Clode and informed them of this one month ago.

This incompetence and institutional malaise reminds me of the time I spent as a civil servant many years ago before computers were the name of the game.
I remember writing and composing the same letter speak then ----so some things really do not change---civil service rules OK :rotfl: Then we only re-acted speedily to an MP letter about a constituent. Pity the MP's don't have the same influence now.

I don't think I'll bother reminding them of my letter but instead wait until they get round to informing me they are actually looking at my complaint before I do.

In the same vein, OFCOM are consulting on the effectiveness of the ADR and complaints procedures.
Given our experiences of these same processes and procedures, it is incumbent on all of us to state exactly what is wrong with the current system and how it failed us all.
The consultation is currently being undertaken: details are on the web site.
If you do respond make sure you give your name and your permission to publish the comments you make. That way they cannot ignore them if there is sufficient adverse comments who all agree to them being published.

I would write to Alistair Darling if I could be convinced he is not from Tracy Island.:rotfl:

FC NOT I

A consultation is just that FC, I can't ever recollect the results of such an exercise having any influence on the decision made by a Civil Service or Government body. It is merely there to give some more people a job paid from tax payers money and for them to be able to say that they did canvass for opinions.

I fear that Offcom will not take any heed from our experiences, but will no doubt demonstrate 'strong leadership and good governance and probity', which in this crazy political situation, seem to be more important than achieving their original remit.

firstclassidiot

" A consultation is just that FC, I can't ever recollect the results of such an exercise having any influence on the decision made by a Civil Service or Government body "

Not always correct, Nedmundo.

We have had changes made in

now free personal care;
abolition of university fees;
provision of university grants;
abolition of bridge tolls;
abolition of presciption charges;
non implementation of road tolls;
overtutning closure plans and hospital car parking charges.

That's just a small example of changes as a result of consultation that was carried out against civil service recommendations.

It can be done. But it wont be if people don't try.

FC NOT I

nedmundo

firstclassidiot wrote: »

" A consultation is just that FC, I can't ever recollect the results of such an exercise having any influence on the decision made by a Civil Service or Government body "

Not always correct, Nedmundo.

We have had changes made in

now free personal care;
abolition of university fees;
provision of university grants;
abolition of bridge tolls;
abolition of presciption charges;
non implementation of road tolls;
overtutning closure plans and hospital car parking charges.

That's just a small example of changes as a result of consultation that was carried out against civil service recommendations.

It can be done. But it wont be if people don't try.

FC NOT I

Ah FC - Do all the above apply to Scotland by any chance? Unfortunately, everything in England has gone the opposite way! If only our politicians paid attention to our views.

Ned.

jaypee638

firstclassidiot wrote: »

" A consultation is just that FC, I can't ever recollect the results of such an exercise having any influence on the decision made by a Civil Service or Government body "

Not always correct, Nedmundo.

We have had changes made in

now free personal care;
abolition of university fees;
provision of university grants;
abolition of bridge tolls;
abolition of presciption charges;
non implementation of road tolls;
overtutning closure plans and hospital car parking charges.

That's just a small example of changes as a result of consultation that was carried out against civil service recommendations.

It can be done. But it wont be if people don't try.

FC NOT I

Now you are playing dirty FC, quoting Scotland as opposed to the rest of the UK

It still costs us poor suckers £5.40 for a trip across the Humber Bridge

Have a nice ( and cheap) day:hello:

:beer: