Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

Norf_2

Norf wrote: »

Needless to say I won't be cracking open the bubbly until I have written proof in me hands!

Cracked open the bubbly last night as there was a letter and cheque waiting for me when I got in. I'm still shocked and stunned that:

1) they agreed to it.
2) had written confirmation and cheque at my house by the next day.

The letter took the form of the "Redten have asked us to release you..." line and stated that all hardware was mine to keep.

Given the speed at which Clode put this through me thinks a trip to court would have cost them very dear!

Keep at 'em and best of luck!

tghe-retford

Hugo_Rune wrote: »

Pre-March Black Tuesday, I received a rock solid 8192kbps unrestricted connection...
Post-March Black Tuesday, I'm now receiving a highly restricted 7616kbps connection...
Ping times are horrific at 700+ms to Western USA and 250+ inside the UK :eek:

Ping has never been a strong point with NJP and Fast4's suppliers, MurphX and previously EurISP. 40ms would be rare, up to 300ms would be par for the course.

A maximum sync of 7616kbps would suggest that you have been put on Interleaving by NJP :mad:. Its supposed to correct transmission errors and keep things stable on error prone and long lines, but it can knock your speed a little (despite what BT say) and add to ping times (16ms more). You need to ask your ISP if you are on an interleaved line, and if so, ask if you can be taken off that and placed on fastpath.

fatcatintermaster

Dear Redten Customers,

Just to clear up any confusion and to keep our customers informed,
Fatacat Internet have taken over from Redten Internet. This is just to state to any customers who are still not aware of this for any reason.
In future, please contact us in relation to any Customer Service or Technical
queries. You can call Our Customer Services Team on: 0844 773 0050 or
Email if you prefer, [EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]. If your query is one of a technical nature, please call: 0871 317 1004 or Email if you prefer, [EMAIL="ts@fatcatinternet.com"]ts@fatcatinternet.com[/EMAIL].

Thank you.

Kind Regards

Customer Services Manager

Cire

Yeah and if you're really lucky you might get a reply!!. I have so far had 1 reply after sending 4 emails!( great CS)

hamish72_2

fatcatintermaster wrote: »

Dear Redten Customers,

Just to clear up any confusion and to keep our customers informed,
Fatacat Internet have taken over from Redten Internet. This is just to state to any customers who are still not aware of this for any reason.
In future, please contact us in relation to any Customer Service or Technical
queries. You can call Our Customer Services Team on: 0844 773 0050 or
Email if you prefer, [EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]. If your query is one of a technical nature, please call: 0871 317 1004 or Email if you prefer, [EMAIL="ts@fatcatinternet.com"]ts@fatcatinternet.com[/EMAIL].

Thank you.

Kind Regards

Customer Services Manager

Good way to inform customers oh look out for that low flying pig !!

ROPPA_2

fatcatintermaster wrote: »

Dear Redten Customers,

Just to clear up any confusion and to keep our customers informed,
Fatacat Internet have taken over from Redten Internet. This is just to state to any customers who are still not aware of this for any reason.
In future, please contact us in relation to any Customer Service or Technical
queries. You can call Our Customer Services Team on: 0844 773 0050 or
Email if you prefer, [EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]. If your query is one of a technical nature, please call: 0871 317 1004 or Email if you prefer, [EMAIL="ts@fatcatinternet.com"]ts@fatcatinternet.com[/EMAIL].

Thank you.

Kind Regards

Customer Services Manager

I doubt whether you have anybody technical enough to sort any problems out!!! and as for cutomer service "TEAM" what you mean is someone working part time maybe from home.

cageyr

Paid by credit card in Nov 06 for 3yrs. Lost service altogether in Jun 08. Just got this from my credit card company:

We regret to learn of the difficulties that you are experiencing with [Redten]. Section 75 of the Consumer Credit Act 1974 offers cardholders a measure of protection involving purchases over £100 where a claim of misrepresentation or breach of contract has been proven.
I have arranged to return the sum of £305.87 which equates to the months that you will no longer receive broadband from the above merchant.

This represents a full refund from 24 June (the date I lost service for good) to the end of my 3 yr contract. I had claimed a refund backdated to March when I had my first disconnection.

So, could have been better, could have been worse.

Once I'd sent my original claim, all they asked for was a copy invoice and the original t&cs. I then notified them a few days later of the final disconnection in June.

From original claim to receipt of this letter was just under a month - not bad really.

A huge thank you to all on this forum (trolls excepted).

firstclassidiot

cageyr wrote: »

Paid by credit card in Nov 06 for 3yrs. Lost service altogether in Jun 08. Just got this from my credit card company:

We regret to learn of the difficulties that you are experiencing with [Redten]. Section 75 of the Consumer Credit Act 1974 offers cardholders a measure of protection involving purchases over £100 where a claim of misrepresentation or breach of contract has been proven.
I have arranged to return the sum of £305.87 which equates to the months that you will no longer receive broadband from the above merchant.

This represents a full refund from 24 June (the date I lost service for good) to the end of my 3 yr contract. I had claimed a refund backdated to March when I had my first disconnection.

So, could have been better, could have been worse.

Once I'd sent my original claim, all they asked for was a copy invoice and the original t&cs. I then notified them a few days later of the final disconnection in June.

From original claim to receipt of this letter was just under a month - not bad really.

A huge thank you to all on this forum (trolls excepted).

Well done Cageyr:j You have just shown the value of paying by credit card over cheque or debit card, even if you were to clear it at once.

I am sure there will be others following suit.

FC not I

Dannii_B

Just thought I would let you all know that after coming back from 10 days holiday, I opened my door to find a cheque for nearly £100 off Clode for the premiums I paid after I had been cut off and also my court fees - I couldn't believe my eyes!

So, persistance does pay off. I didn't think they'd reply, let alone pay up the money they stole off me!

Thanks to everyone on this forum for all your help, I'm completely home free of the whole mess now, only taken 4 months!

Bargainsucker

Dannii_B wrote: »

Just thought I would let you all know that after coming back from 10 days holiday, I opened my door to find a cheque for nearly £100 off Clode for the premiums I paid after I had been cut off and also my court fees - I couldn't believe my eyes!

So, persistance does pay off. I didn't think they'd reply, let alone pay up the money they stole off me!

Thanks to everyone on this forum for all your help, I'm completely home free of the whole mess now, only taken 4 months!

Congratulations Dannii B, does this mean that Clode actually went to court to defend your claim?