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essex_zx7r

jaypee638 wrote: »

Speaking of toothless quango's anyone heard anything from OFCOM?

:beer:

Not heard a thing from them, complained a number of times with different reference numbers.
I got a similar letter as well from the Advertising Standards Agency saying the complaint had been upheld.

nedmundo

jaypee638 wrote: »

Speaking of toothless quango's anyone heard anything from OFCOM?

:beer:

Don't be silly - they can't contact Redten and obviously haven't got the initiative to speak to Clode/Fatcat!

firstclassidiot

Redten Communications Ltd have just appointed a new director to replace BABER GULZAR who resigned on the 1.5.2008.

DAVID CHARLES BUONACORSI HOW is the new director aapointed on 16.7.2008.

Not yet sure of the relationship to Peter of lib dem fame, but no doubt will find out soon enough.


FC not I

cageyr

firstclassidiot wrote: »

Redten Communications Ltd have just appointed a new director to replace BABER GULZAR who resigned on the 1.5.2008.
DAVID CHARLES BUONACORSI HOW is the new director aapointed on 16.7.2008.
Not yet sure of the relationship to Peter of lib dem fame, but no doubt will find out soon enough.
FC not I

This from the London Gazette in March relating to Redten Digital suggests he may have been appointed to oversee the winding up of Redten Communications?
Resolutions for Winding-up
REDTEN DIGITAL LIMITED
(Company Number 05564047)
At a General Meeting of the Members of the above-named Company, duly convened and held at Trafalgar House, Grenville Place, Mill Hill, London NW7 3SA on 28 February 2008 the following Special Resolution was duly passed:-
“That the Company resolves that it be wound up voluntarily and that Jeffrey Mark Brenner and Filippa Connor, Licensed Insolvency Practitioners of B & C Associates, Trafalgar House, Grenville Place, Mill Hill, London NW7 3SA are hereby appointed as Joint Liquidators for the purposes of such winding-up.”

David Buonacorsi-How, Director

firstclassidiot

cageyr wrote: »

This from the London Gazette in March relating to Redten Digital suggests he may have been appointed to oversee the winding up of Redten Communications?
Resolutions for Winding-up
REDTEN DIGITAL LIMITED
(Company Number 05564047)
At a General Meeting of the Members of the above-named Company, duly convened and held at Trafalgar House, Grenville Place, Mill Hill, London NW7 3SA on 28 February 2008 the following Special Resolution was duly passed:-
“That the Company resolves that it be wound up voluntarily and that Jeffrey Mark Brenner and Filippa Connor, Licensed Insolvency Practitioners of B & C Associates, Trafalgar House, Grenville Place, Mill Hill, London NW7 3SA are hereby appointed as Joint Liquidators for the purposes of such winding-up.”

David Buonacorsi-How, Director

Thanks Cageyr; looks very like it. Will need to watch the gazette over the next couple weeks and report back.

It also looks like Clode will not settle claims appropriately unless they are forced to by filing a court claim, so all those holding back should file a claim online as the time is now running out. The original breach of the contract occurred 3 months ago and that is more than enough time to restore it to the original condition.

It is clear from the ASA judgement that the unlimited and 24mbs is no longer free and you should use that as part of the evidence for your claim.

FC not I

fatcatintermaster

In response to this post, I doubt whether you have anybody technical enough to sort any problems out!!! and as for cutomer service "TEAM" what you mean is someone working part time maybe from home.

One of our customers has sent the following comment to us:

Thank you for your help in sorting out my Redten email accounts. It is refreshing to deal with a helpdesk that knows what it is doing and does what it says it will.

Regards

Adrian Burns

Used by kind permission of Adrian Burns.

gnipper

fatcatintermaster wrote: »

In response to this post, I doubt whether you have anybody technical enough to sort any problems out!!! and as for cutomer service "TEAM" what you mean is someone working part time maybe from home.

One of our customers has sent the following comment to us:

Thank you for your help in sorting out my Redten email accounts. It is refreshing to deal with a helpdesk that knows what it is doing and does what it says it will.

Regards

Adrian Burns

Used by kind permission of Adrian Burns.

LOL i know i shouldnt feed the Trolls but......

Any company that feels the need to defend itself in this manner should be avoided at all costs. Deep wounds take a long time to heal, and the only healer is time and you providng what customers signed up for. Surely you can see/understand that these people are annoyed/aggrevated at the lack of communication from you/redten/clode in this regard? Surely you can UNDERSTAND that people are annoyed because you are not providing the service they originally signed up for? Surely you can understand that people vent their frustration here because of a LACK of customer service?

Regardless to all that, why do you feel the need to post here? Why not communciate with all unhappy customers directly - apologise, tell them the truth etc. etc.

If you are genuinely looking to grow your business, then posting comments like this on a public forum will not help. You need to go back to the root cause of your problems, sort out your service, be honest and open with customers and they will respect you for it.

colderuk

fatcatintermaster wrote: »

It is refreshing to deal with a helpdesk that knows what it is doing and does what it says it will.

quote]

just a shame the rest of company would struggle to run a bath.

Jonny0000

You have to wonder where broadband connections will be in three years as you could be stuck on a primitive line. The comp will be out of date when it is yours too. Good for those who can't afford the PC initially though

b1ackcr0w

fatcatintermaster wrote: »

In response to this post, I doubt whether you have anybody technical enough to sort any problems out!!! and as for cutomer service "TEAM" what you mean is someone working part time maybe from home.

One of our customers has sent the following comment to us:

Thank you for your help in sorting out my Redten email accounts. It is refreshing to deal with a helpdesk that knows what it is doing and does what it says it will.

Regards

Adrian Burns

Used by kind permission of Adrian Burns.

That's one quote. In the scheme of things, Email problems are not difficult to sort out. In fact, I would question why your documentation has failed to explain to your user how to configure Email clients properly? Is it that nobody in RT has thought to serve the customer this way? Or is it that customers calling the Help Desk is actually a revenue stream?

I'm sure Mr Burns is sincere. However, for every one Mr Burn's, we can find many, many other Red Ten (do I call them victims or) customers, whose experience has been the exact opposite. Witness the over 6000 supporting comments in this thread to that effect.

Personally I find it offensive that while there are many people on this forum who feel they are forced to issue court proceedings in order to get what they are legally entitled to, having paid money in good faith, for you to appear on the board, trumping one small example of a insignificant matter going right, as evidence that everything is all fine.