Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

firstclassidiot

Dannii_B wrote: »

Oh I don't care if Clode monitor this forum or not, they simply cannot get away with treating innocent consumers like this.

I have complete faith in my case as I haven't done anything wrong but voice my opinion and I intend to defend my case all the way to reclaim what these barstards STOLE from me and I think you lot should all do the same!

Well done, hope you have lodged your claim as it is clear that they have now made the complete change and this is the way it is going for this group of isps---they are too small and virtual to be able to run their own services which are now moving cheaper for unlimited than before with the mobile phone companies joining the wide market.

If you need any assistance with paperwork to back up your claim let me know. Most is on the deadten site but I took screen shots and or copies of everything connected with these companies.

Good luck

FC not I

firstclassidiot

Well, we clearly all know that this is either Tariq or Paul; my guess is Tariq given the grammer. However he does really merit a reply for the sheer effrontary and nerve to come on and tell regular internet users that nowadays only email and surfing is regarded as normal and that downloading is somehow suspect.

I thought it might be helpful to point out the normal usage which a law abiding citizen in touch with the real world might possibly use the internet for.

1. Checking and conducting monetary transactions via the online banking systems which every bank now utilises, as contrary to the view expressed by our friend, the banks now realise that such operations can be cost effective and protect the environment. This does involve not only downloading but uploading the relevant information to and from databases to ensure that bills are paid on time and credit is correctly paid in particularly where refunds have been required from some retail organisations.
2. Shopping , either for the daily necessities of life or for the more expensive items such as computer equipment, is now a crucial necessity for the many people who are either working and cannot get to stroll round the new shopping centres or where perhaps they have difficulty doing so because of age or disability. Funnily enough this may also involve significant downloading to show the items on offer to a family member before a decision is taken or to download the evidence of the various transactions to retain in an electronic file for the time when that evidence may be crucially necessary to seek redress from a rogue retailer for instance.
3. Researching and booking accomodation and travel is another necessity for most people now who find it easier and quicker to search through brochures online rather than trying to carry home a dozen copies from a selection of bespoke travel agents.

Of course it is a well known fact that everytime you visit a web page you aslo download much of its information to your PC.
Once you then book your your flights, holiday or accomodation there we go again, having to download tckets and confirmation slips and advice or hard copy confirmation of insurance to ensure we comply with the legal requirements of travel.

1. Then there is the government's policy which they wish us all to embrace, that of life long learning whereby we use the internet to ! dear me ! download courses, activities, information which they have used taxes to pay for and encouraged suppliers and institutions to supply many thouands of courses, and thousands of gigabytes, to be accessed online and to even download and sit exams on line. They are so keen on the idea that they have charged internet servers, NOT redten, to supply each and every citizen with access either through joint provision or individual satelite dish.
2. The research facilities which have now been provided by governments, churches, universities, museums,with interlinking these systems across continents has enabled the ordinary person to access and download information on any subject that they may need. For example look how many people now have traced their roots and ancestors and marvelled at the way they have traversed continents since the dawn of time. Of course this does involve downloading and archiving all of this rich material, including the ancient books which are now in online bibliographs for just this purpose. Such gigabyte requirements do not exist in redten's world apparently.
3. It is strange that the government is promoting the increased use of downloading just when redten thinks this is a marker for criminal activity. For example they do intend that the whole population will be, not only able to watch the olympics in other countries as well as Britain but that people will be able and will be encouraged to download these events for watching at different times. They have even allowed tax payers money to develop the technology and encouraged the public broadcasters to streamline the downloading of television programmes and films. BT vision boxes are being given away free for this and the BBC is being encouraged to folow suit with their viewer and freeview digital viewer for computers.
4. If the government don't think it criminal to download films etc then is it not all the more astonishing that redten apparently does not think that's what the internet is for? And as for music, the plans are clearly to have as much music available on the internet for people to download and listen to , appreciate and learn from. It is to underpin their latest policy of big music. Lottery money and government agencies for the arts have been given funding to compile databases of all kinds of music for ready access by the population to download and listen to on mobile and fixed IT equipment.
5. I wonder if Bill Gates thought like redten when he was developing his touch IT surfaces and display walls with their multgig downloads. No! definitely not, thank heaven that redten's limited vision is not the predominate mover in the world of IT or we would all still be on dial up in the UK.

Well fat cat that is a small portion of what the ordinary citizen in Britain is doing with the internet as well as using the internet to download the monitoring of their houses when unoccupied and children when they are out of visual contact.

Accessing work from home is being encouraged by this government to alleviate traffic and promote diversity and it is already the case that all students and parents can access and download from their college or school life and activities.

Its not surprising that redten was found wanting and could not keep up if their grasp on reality is SO LIMITED.

FC not I

firstclassidiot

tooconfused wrote: »

Any one else noticed the bandwidth usage have not been reset today on your connection log details ....is it the first of every month they are reset???

It used to be a couple of days before they got round to it

FC not I

Hugo_Rune

fatcatintermaster wrote: »

Directly from Fatcat Internet.

In response to an earlier post. We are Fatcatinternet.com.

We are here to support our customers as best we can.

Our Contact Details:

Customer Services Team :0844 773 0050 Email [EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]
Technical Support Team :0871 317 1004 Email [EMAIL="ts@fatcatinternet.com"]ts@fatcatinternet.com[/EMAIL]

(Please note we do not use premium phone lines)
Fatcat Internet are continually striving to provide the best service possible.

Regards Customer Services Team

Ok Redten/Clode Cat or whatever your calling yourself this week.

How about living up to your word and providing me my MAC code that I have repeatedly asked you to provide me with and that time and time again you have failed to supply me within the 5 working days you are legally obligded to do so in.

So that I can move away from your patehic and highly restrictive virtual ISP service and go back to BT who originally supplied YOU aka Redten/Clode/FATCAT

Looking forward to meeting you all in person in court. I believe Yorkshire is quite a distance from Cardiff isn't it.?

dafftbint123

fatcatintermaster wrote: »

Directly from Fatcat Internet.

In response to an earlier post. We are Fatcatinternet.com.

We are here to support our customers as best we can.

Our Contact Details:

Customer Services Team :0844 773 0050 Email [EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]
Technical Support Team :0871 317 1004 Email [EMAIL="ts@fatcatinternet.com"]ts@fatcatinternet.com[/EMAIL]

(Please note we do not use premium phone lines)
Fatcat Internet are continually striving to provide the best service possible.

Regards Customer Services Team

Don't forget to look up

http://www.pcpro.co.uk/broadband/news/208530/fatcats-take-over-at-redten.html

Anything to do with Watford and Clode have to be avoided.

See you in court clode!

Winchester to Cardiff

Total Est. Time: 2 Hours 4 Minutes Total Est. Distance: 123.3 Miles

Kevindowns

fatcatintermaster wrote: »

Directly from Fatcat Internet.

In response to an earlier post. We are Fatcatinternet.com.

We are here to support our customers as best we can.

Our Contact Details:

Customer Services Team :0844 773 0050 Email [EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]
Technical Support Team :0871 317 1004 Email [EMAIL="ts@fatcatinternet.com"]ts@fatcatinternet.com[/EMAIL]

(Please note we do not use premium phone lines)
Fatcat Internet are continually striving to provide the best service possible.

Regards Customer Services Team

How can you possibly claim "We do not use premium phone lines" ?

My phone company charges 1.35P/min peak for standard calls

3.85P/min 0845 calls

7.85P/min 0871 calls

Thats around £2.50 an hour on 0845 and £7 on 0871 numbers. If it were 01,02,03 numbers then a 5P cap would apply for up to 1 hour - free calls weekends. (excluding all premium rate calls and mobiles)
Many people subscribe for a fixed fee for free landline calls but excludes 0845 and 0870/1 numbers.
Most phone companies also charge a connection fee (which they hide in their T&C's ) around 2 or 3P on 01,02,03 and 7-10P on Premium 0845 0870/1 numbers.

I believe DVLA made around £3¼million last year on these 0871 calls.

You cannot claim "they Not Premium Rate Calls"!!!!

(Its a bit like unlimited broadband)

jaypee638

firstclassidiot wrote: »

Well, we clearly all know that this is either Tariq or Paul; my guess is Tariq given the grammer. However he does really merit a reply for the sheer effrontary and nerve to come on and tell regular internet users that nowadays only email and surfing is regarded as normal and that downloading is somehow suspect.

I thought it might be helpful to point out the normal usage which a law abiding citizen in touch with the real world might possibly use the internet for.

1. Checking and conducting monetary transactions via the online banking systems which every bank now utilises, as contrary to the view expressed by our friend, the banks now realise that such operations can be cost effective and protect the environment. This does involve not only downloading but uploading the relevant information to and from databases to ensure that bills are paid on time and credit is correctly paid in particularly where refunds have been required from some retail organisations.
2. Shopping , either for the daily necessities of life or for the more expensive items such as computer equipment, is now a crucial necessity for the many people who are either working and cannot get to stroll round the new shopping centres or where perhaps they have difficulty doing so because of age or disability. Funnily enough this may also involve significant downloading to show the items on offer to a family member before a decision is taken or to download the evidence of the various transactions to retain in an electronic file for the time when that evidence may be crucially necessary to seek redress from a rogue retailer for instance.
3. Researching and booking accomodation and travel is another necessity for most people now who find it easier and quicker to search through brochures online rather than trying to carry home a dozen copies from a selection of bespoke travel agents.

Of course it is a well known fact that everytime you visit a web page you aslo download much of its information to your PC.
Once you then book your your flights, holiday or accomodation there we go again, having to download tckets and confirmation slips and advice or hard copy confirmation of insurance to ensure we comply with the legal requirements of travel.

1. Then there is the government's policy which they wish us all to embrace, that of life long learning whereby we use the internet to ! dear me ! download courses, activities, information which they have used taxes to pay for and encouraged suppliers and institutions to supply many thouands of courses, and thousands of gigabytes, to be accessed online and to even download and sit exams on line. They are so keen on the idea that they have charged internet servers, NOT redten, to supply each and every citizen with access either through joint provision or individual satelite dish.
2. The research facilities which have now been provided by governments, churches, universities, museums,with interlinking these systems across continents has enabled the ordinary person to access and download information on any subject that they may need. For example look how many people now have traced their roots and ancestors and marvelled at the way they have traversed continents since the dawn of time. Of course this does involve downloading and archiving all of this rich material, including the ancient books which are now in online bibliographs for just this purpose. Such gigabyte requirements do not exist in redten's world apparently.
3. It is strange that the government is promoting the increased use of downloading just when redten thinks this is a marker for criminal activity. For example they do intend that the whole population will be, not only able to watch the olympics in other countries as well as Britain but that people will be able and will be encouraged to download these events for watching at different times. They have even allowed tax payers money to develop the technology and encouraged the public broadcasters to streamline the downloading of television programmes and films. BT vision boxes are being given away free for this and the BBC is being encouraged to folow suit with their viewer and freeview digital viewer for computers.
4. If the government don't think it criminal to download films etc then is it not all the more astonishing that redten apparently does not think that's what the internet is for? And as for music, the plans are clearly to have as much music available on the internet for people to download and listen to , appreciate and learn from. It is to underpin their latest policy of big music. Lottery money and government agencies for the arts have been given funding to compile databases of all kinds of music for ready access by the population to download and listen to on mobile and fixed IT equipment.
5. I wonder if Bill Gates thought like redten when he was developing his touch IT surfaces and display walls with their multgig downloads. No! definitely not, thank heaven that redten's limited vision is not the predominate mover in the world of IT or we would all still be on dial up in the UK.

Well fat cat that is a small portion of what the ordinary citizen in Britain is doing with the internet as well as using the internet to download the monitoring of their houses when unoccupied and children when they are out of visual contact.

Accessing work from home is being encouraged by this government to alleviate traffic and promote diversity and it is already the case that all students and parents can access and download from their college or school life and activities.

Its not surprising that redten was found wanting and could not keep up if their grasp on reality is SO LIMITED.

FC not I

Very well put FC not I, but I did not notice the fact that you can purchase and download music, films and software from the likes of Amazon and many other companies, also most software upgrades (free or paid for) normally require you to download them from the home server.

We all know that R/T, Fatcat screwed up when they negotiated their deals with backbone suppliers and are trying to make the customer pay for their mistakes.

As far as NJP are concerned they are just out to screw as much out of their customers as possible, and for the life of me I cannot understand why anyone would want to buy bolt on packages, at the prices NJP quote when they can get a genuine unlimited package from BT or other suppliers for a lot less than the NJP equivalent usage.

The only flaw with your assessment is that the reality of Redten is that they appear to have come out of this whole fiasco with their money intact, and the reality is other innocent people have had to suffer and pay.

They do say however that God pays back in mysterious ways, I think it is time we all got out our prayer mats. LOL

There is also a famous quote of " Vengence shall be mine sayeth the Lord " but in the mean time if there is anything I can do to speed things along!!

:beer:

jaypee638

fatcatintermaster wrote: »

Directly from Fatcat Internet.

In response to an earlier post. We are Fatcatinternet.com.

We are here to support our customers as best we can.

Our Contact Details:

Customer Services Team :0844 773 0050 Email [EMAIL="cs@fatcatinternet.com"]cs@fatcatinternet.com[/EMAIL]
Technical Support Team :0871 317 1004 Email [EMAIL="ts@fatcatinternet.com"]ts@fatcatinternet.com[/EMAIL]

(Please note we do not use premium phone lines)
Fatcat Internet are continually striving to provide the best service possible.

Regards Customer Services Team

I would be much more impressed if you offered an 0800 number, or even a geographical one, and the best service possible that you could provide, is the same one that you and Redten originally agreed to, and subsequently renaged on, in favour of this cut down service, that you are now trying to fob off as an unlimited service.

Regards Ex Customer

:beer:

Davestrider

Hi guys just goes to prove if you keep banging on the door it will eventually open. I am now free of my contract with clode redten fatcat and whoever else is involved. keep knocking guys.

rog_the_dodge_2

shiplu wrote: »

has anyone who paid redten in advance and have been connected to fatcats broadband service,


i paid redten in advance and I havent had any contact with fatcat (yet)

I'm the same as you -paid up front for 3 years UNLIMITED broadband at 8Mb with free upgrade to 24Mb when available and free PC. Had no broadband since NJP walled garden message (router shows connected, but no PPP server). No contact from fatcat of course, because that is Clode who would have nothing to gain from us for the next year or two and no conscience so not interested. Also found login to NJP/Breathe using [EMAIL="forename.surname.redten@surfmax"]forename.surname.redten-at-surfmax[/EMAIL] no longer works and email at redten.net no longer exists form Monday, so now completely cut off and back using dial-up. Fortunately took MAC option from NJP and Sky have treated my transfer as priority so I'm scheduled to go active with Sky Max (up to 16Mb unlimited on LLU for £10 a month as a Sky TV customer) some time tomorrow.

Next step is put together case to go to Credit Card company to try and get back money for service not being provided until end of contract with redten in Feb 2010.