Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

dionne83

I have just been looking at the letter i think most of us received from Redten/NJP services on Friday. Redten keep saying that they will still be providing us with the service, but the first line of the letter sent to us clearly states:

As you may be aware, NJP Services will very shortly be providing you with your internet access in place of Redten. (My highlighting)

Now is it just me, or does this imply that NJP ARE taking over our service - not how BT provided the lines only - but in full!?!?!

Opinions please as i think if they are taking over the service all this talk about capped/uncapped service is pretty cut and dry. NJP will provide a capped service as they do to all their other customers.

I think it is likely that they are taking over in PLACE of Redten as otherwise why do we have account log-on details for the NJP service? I don't know about anyone else, but i did not have account logon details for BT.

This whole thing still seems pretty messy to me. Guess we'll wait and see what happens tomorrow.

gnipper

IMO if Redten are being replaced with an inferior service then Redten/NJP are in breach and we should be free to move.

Im going to be keeping my eye on this carefully, and if they do breach I will get my MAC AFTER the changeover - at least Ill get internet access till its changed.

Ironside

That's what hit my eyes too Dionne,

The letter states NJP Services will be providing internet access IN PLACE of RedTen

I'm still going ahead with AOL - and hope the MAC code works for them

colderuk

The letter doesn't say very much and the whole process so far has been extremely shoddy,

benjimoron_2

Donstar wrote: »

The way I'm seeing it (and this is my personal opinion)
1. Redten informs Clode they are in financial difficulties and are going bust
2. BT Pulls plug for non-payment
3. Clode steps in and keeps Redten afloat while requesting MAC's and transfering the customer base across to another ISP.
4. Once completed Redten will go bust, Clode will be happy as they still get their monthly payments as they've transfered you across to a new supplier
5. Your still stuck in your contract.

I think its Clode thats pulling the strings here.....

Seriously think this is what is happening guys.

Doesn't answer the question as to whether we're getting limited or unlimited but I think it answers why it's been handled in this way and why the wording is that NJP will be taking over as I belive Redten will cease to exist.

shiplu

this from NJP website

NJP Supplies Redten with Wholesale Broadband17 March 2008 NJP Services has successfully completed the deal with Pc and broadband supplier Redten Internet to take over the provision of broadband access to its customers. As of Tuesday 18th March 2008 Redten customers will be using a broadband platform designed and implemented by NJP. several months of planning has been put in to the transfer of the several thousand customer base. Steve Kaye CEO of NJP said," We are very pleased to be working strategically with Redten on what could be a very positive future".

www.redteninternet.com

http://www.njpservices.co.uk/news/index.asp?news_id=1&id=15

aspalma

gnipper wrote: »

IMO if Redten are being replaced with an inferior service then Redten/NJP are in breach and we should be free to move.

Im going to be keeping my eye on this carefully, and if they do breach I will get my MAC AFTER the changeover - at least Ill get internet access till its changed.

Well , I have logged on the fast4 yesterday and at left side the botton they have the option to cancel ...when I get there they say this will be avaliable only from 11/04
So I think MAC only in april folks... =(

handyandyg

Well if they have been planning it for the last several months (which I doubt) and this is the result! I'm glad to be out of it.

Donstar

shiplu wrote: »

this from NJP website

several months of planning has been put in to the transfer of the several thousand customer base.

Plans that obviously dont involve informing customers!!

bobby_fudge

I knew about nothing, last week a got the BT wholesale message and didn't have a clue what was going on so I clicked on the request MAC and wrote it down just in-case. does anyone know if this will affect my transfer process?

I signed in to the site mentioned before using the new NJP credentials and found the following:-
The total cost of additional bandwidth usage is shown below. Your current plan includes 2GB of inclusive bandwidth per month (plus any additional Bolt-Ons you may have purchased). Usage above this limit is charged at a rate of £2.00 per GigaByte or part thereof.

You have currently used 0 GigaBytes this month. This is calculated by adding 0GB of download data to 0GB of upload data used this month.

If you know you are going to use additional bandwidth then you can also purchase your bandwidth in advance by using the Bolt-Ons option. From there, you can purchase chunks of bandwidth from as little as £1 per GigaByte