Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

colderuk

Dannii_B i have the exact same problem invalid username and password the lack of information has really annoyed me now think its time to just cut my losses and go with someone else.

tghe-retford

Dannii_B wrote: »

Ok, so what happens when you get INVALID LOGIN DETAILS at the fast4 website? I've tried all manner of versions of my login details but still won't let me in. Does that mean I'm one of these that isn't being transferred?

I'm a Fast4 customer (though I am leaving as soon as Be* becomes available) and the way I log in is that if your login is something like:

yourname@surfmax.com (that information comes from this post: http://forums.moneysavingexpert.com/showpost.html?p=9349645&postcount=487)

then for your username you would enter yourname (discard the @surfmax.com). Your password would be that you were given from the email from NJP services.

I can't go into too much detail with what is happening with Redten, but the telephone numbers, names in the emails, same bandwidth supplier and other things I am seeing all seem to point to Fast4 rather than NJP services.

Dannii_B

I wanted to go with Bethere but my exchange looks like it won't be enabled til 2011, so can't really.

I just don't really want to be paying twice for broadband. Although, really I spose the £19.99 is really for the PC and if I go to say, Tiscali, it's only £6.49 for a while anyway and my broadband will be back with (hopefully) no problems middle of next week, and with a company that has a bigger base and (hopefully) better service, although I've been with Tiscali before and they're !!!!!!s for port-blocking.

I just wish they'd have told us and not made themselves out to be a completely fly company. Everytime I've rang them I've got through to the same person like he's the only one that works there, they take 30 mins to answer the phone (or not at all) and I had terrible problems moving house recently and getting my broadband transferred - NOW THIS! It's just not acceptable.

And then the finance is completely farcical aswell, so we can't even get out of that easily.

Someone needs to get answers from someone very high up with some authority whether to sit it out, or whether we'll have backing if we choose to use the MAC, but I spose its too late now, it runs out on Monday...

nedmundo

Well here's my update. I ordered BT broadband on Monday evening. I got 3 letters today. The one from NJP mentioned above and 2 from BT. The 1st one confirms my order, with my login details and says that I'll be online with them on the 19th. The 2nd one says that they've encountered an error and the migration has failed because the MAC code obtained on Monday was invalid. Reading between the lines, NJP activated the MAC code 1st. On logging into my account with the Fast4, I see that I'm due to be activated on the 18th. There's a usage section where you can monitor your useage. Critically - if you exceed 2Gb, you get charged extra - Not exactly unlimited now is it? I think it looks like we are getting the capped service, which isn't what we signed up for and is something we could get a lot cheaper elsewhere. Watch this space!!!!!!!!!

benjimoron_2

Donstar wrote: »

The way I'm seeing it (and this is my personal opinion)
1. Redten informs Clode they are in financial difficulties and are going bust
2. BT Pulls plug for non-payment
3. Clode steps in and keeps Redten afloat while requesting MAC's and transfering the customer base across to another ISP.
4. Once completed Redten will go bust, Clode will be happy as they still get their monthly payments as they've transfered you across to a new supplier
5. Your still stuck in your contract.

I think its Clode thats pulling the strings here.....

Sounds like an episode of lost.

But, I think you've hit the nail on the head!

Donstar

Ok, So it looks like we'll be switched across to Fast4, NJP or whatever they want to call themselves, If we get stuck on to a service with lower specifications than the one we are currently on the information below will come in useful. If you want the complete document it can be found on OFCOM's website http://www.ofcom.org.uk/static/archive/Oftel/publications/eu_directives/2003/cond_final0703.pdf
As far as I can see they have already broken clause 9.3 a).

9. REQUIREMENT TO OFFER CONTRACTS WITH MINIMUM TERMS
9.1 The Communications Provider shall, in offering to provide, or providing,
Public Electronic Communications Services to a Consumer, and on the
request of that Consumer, offer to enter into a contract or vary an
existing contract with that Consumer which complies with paragraph
9.2.
9.2 Any contract between the Communications Provider and a Consumer
shall specify the following minimum requirements:
(a) the identity and address of the Communications Provider;
(b) the services provided, details of the service quality levels offered
and the time for initial connection;
(c) details of maintenance services offered;
(d) particulars of prices and tariffs, and the means by which up-todate
information on all applicable tariffs and maintenance
charges may be obtained;
(e) the duration of the contract, the conditions for renewal and
termination of services and of the contract;
(f) any applicable compensation and/or refund arrangements which
will apply if contracted quality service levels are not met; and
(g) the method of initiating procedures for settlement of disputes in
respect of the contract.
9.3 Where the Communications Provider intends to modify a condition in a
contract with a Consumer which is likely to be of material detriment to
the Consumer, the Communications Provider shall:
(a) provide the Consumer with at least one month’s notice of its
intention detailing the proposed modification; and
(b) inform the Consumer of the ability to terminate the contract
without penalty if the proposed modification is not acceptable to
the Consumer.
9.4 For the purposes of this Condition,
(a) “Communications Provider” means a person who provides
Public Electronic Communications Services, excluding any
service which is a broadcast of television programmes for
general reception in, or in any area in, the United Kingdom,
where every member of the intended audience of such a service
is able to receive that service in an intelligible form and free of
charge;
(b) “Consumer” means any natural person who uses or requests a
Public Electronic Communications Service for purposes which

are outside his or her trade, business or profession.

handyandyg

Donstar wrote: »

If your still unsure as to the connection between Redten Computers and Redten Communications(apart from the same peoples names, same address etc) have a look at www.redten.co.uk

Redten communications are showing as a dormant company on Companies House website - I agree with Donstar, Deadten are on there way out,which is why I jumped ship on Tuesday. By the way I got my letter today from NJP and when I logged into my account it showed my activation had failed!!! hopefully that is because I am now signed up with Plusnet who confirmed this morning that it will be active on the 18th and that they have had many deadten people ringing to transfer.

Shiraz Jessa seems to have had many companies/businesses with the deadten flag name - but a bad survival rate!!!!

Businesses like this do not deserve our custom (by the way I run my own business and would not dream of treating customers like this - else I would be out of a job!). It's a matter of time before deadten are thrown from the proverbial lifeboat!!!!

shiplu

Has anyone tryed asking redten for a partial refund or maybe a toshiba laptop insted of the remaining broadband contract.

Ironside

I am 15 months into a 36 month contract with Redten.

I sent Redten and Clode finance faxes on Thursday, giving notice that if my broadband service is not reinstated within 24 hours, then I consider this serious enough to constitute a breach of contract by Redten.

No answer 24 hours later. So I have signed up with AOL - my fear now is that redten/clode have already used my Mac.

I believe Redten to be in breach of contract. Now the question is whether it be a serious enough breach to justify breaking the contract.

I believe:

i)The omission of 14 days written notice from Redten about the cessation of service

ii) The failure of Redten to communicate in any way as to any alternative service

ii) 5 days and counting without service

all add up to constitute a serious breach of contract.

That's my opinion anyway.

tghe-retford

Donstar wrote: »

Ok, So it looks like we'll be switched across to Fast4, NJP or whatever they want to call themselves, If we get stuck on to a service with lower specifications than the one we are currently on the information below will come in useful. If you want the complete document it can be found on OFCOM's website http://www.ofcom.org.uk/static/archive/Oftel/publications/eu_directives/2003/cond_final0703.pdf
As far as I can see they have already broken clause 9.3 a).

They have broken clause 9.3 of the Communications Act 2003 outright with their own customers. I was this month given two days notice to move to a significantly capped service. I had to go from Unlimited (60GB fair use policy) to 15GB, which some months is just below what I can use. People who have used more than that had their speed limited to 5Kbps (or "congestion control"), obviously a tactic to force high users to leave them.

They have also limited people to 5Kbps once they have requested a MAC code.

There are a lot of unhappy people, like myself who have gone to another forum (as kinda like an unofficial Fast4 forum) to complain about our treatment. It looks as if they may have done worse to Redten customers:

More information: http://www.ispreview.co.uk/talk/forumdisplay.php?f=301