Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

philclem

Hi Guys

Still here and reading all the posts. I received the settlement letter, offering me the option to pay Clode £239.80!

On sign up in November 2006 I ordered the router, printer, F-Secure anti virus (which was unusable I might add!) and the surge protector. They totalled £4 per month extra, hence my £ 23.99 per month.

I have made Clode an offer to pay only for the 'extras' which I am more than willing to pay, less monies already paid. From my point of view this is fair as I am paying for equipment that was outside to the Free PC and as late signers are getting a much better offer. I emailed it on Thursday and sent original via recorded delivery, signed for on Friday.

Waiting to hear, will let you all know.

P

firstclassidiot

As I have not received anything from Clode for a month, I have sent a formal complaint to the FSO prior to submitting a claim at court.
My offer to them was an ending of the contract. Very reasonable since I am over £100 out of pocket.

If I get no satisfaction from FSO, my original plan remains.

I will hold my DD payments in lien and go to court.

It is fast becoming a point of principle now.

FCI

firstclassidiot

Everyone who has a problem with their redten service should make sure that they have complained to OFCOM and received a complaint reference number.
This also applies to internet companies.

OFCOM web site ----

All companies must belong to an Alternative Dispute Resolution (ADR) scheme. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation.
You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.
Phone companies are breaking important consumer protection rules if they don’t belong to an ADR scheme. So if your phone company won’t tell you about its ADR scheme, we need to know about the company so we can take investigate further.
The problems you are experiencing may be complex. In cases such as these it is usually best to talk through what has happened with one of our specialist advisers. This will enable us to get as many details from you as possible and give you specific guidance on what you should do next.
Please can you call us on Monday-Friday between 09:00 and 17:00. Our phone number is 020 7981 3040 or 0300 123 3333. If you are deaf or speech-impaired, our textphone number is 020 7981 3043 or 0300 123 2024. Please note that these numbers only work with special equipment used by people who are deaf or hard of hearing. Our fax number is 020 7981 3334. Welsh speakers can call 020 7981 3042 or 0300 123 2023.

firstclassidiot

If you have received a deadlock letter from Clode ( jointly responsible ), you can make a complaint to their ADR : you do not have to wait 12 weeks.
If you are considering going to court, make sure you complain to FSO.

OFCOM Website:

All companies must belong to an Alternative Dispute Resolution (ADR) scheme. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation.
You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.
Please note:
ADR schemes are meant to supplement, not replace, a formal complaints process, so you can only use your phone company’s ADR scheme if:

• You have tried to make a formal complaint to the company and had no success AND 12 weeks or more has passed since you first complained to the company OR;
• Your phone company has written to you to say they’re not going to do anything else about your complaint - a so-called “deadlock” letter.

For further details or for updates on your complaint to an ADR, you should contact the ADR directly.

Clodes Published Complaints Procedure.



Customer Internal Complaints Procedure

We aim to provide you as the customer with the highest standards of service. However there may be occasions when we do not get it right, or fail to meet your expectations. If this happens we encourage you to speak to us so that we can put matters right.
We would like:

• To receive your complaint to understand your concerns.
• To resolve your complaint as quickly as possible.
• To make sure you are satisfied with how we have handled the complaint.

Your initial concerns should be sent in writing to:

Customer Services Manager Clode Retail Finance 3rd Floor, Alexandra House 307 - 315 Cowbridge Road East Cardiff CF5 1JD

You may also contact our Customer Service team on 08702 427 427 if you prefer.
If we cannot resolve your complaint straight away, then we will:

• Send you a written acknowledgement within five working days of receiving your complaint.
• Contact you by phone within two weeks.
• Send you a written update after two weeks.
• Contact you by phone between two and four weeks.
• Send you a full written update detailing where we are after four weeks.

If we have been still unable to resolve the matter after eight weeks we will write to you again,with either a final response letter detailing our findings, or if we are unable to provide a final response, a letter detailing why we are not in a position to provide a final response.
In the unlikely event you are still dissatisfied, you are entitled to refer your complaint to the Financial Ombudsman and we will provide details of how to do so. This should be done straight away, but must be within six months of the date of our final response.
You must complete the internal complaints procedure before commencing dealings with the Ombudsman.

hamish72_2

I have reached the conclusion that as in most things the rules are only there to be followed by honest traders.

It takes so damn long for any so called watch dog or regulator to take action that these non conforming traders are long gone with all their profits befor any action is taken

Redten where are they, they speak to no one, were never with an Alternative Dispute organisation, ignore Ofcom rules as in Mac in 5 days and so on, NJP have only recently joined a ADP scheme.

I think my remaining 19 months may well be up before the situation changes.

cullender

MrBig wrote: »

Did Clode accept the reduction in Price, I never received my printer which I paid for ata acost of £79.99 and Clode said that i have to take that up with Redten so curious if you got told the same. Cheers

Still waiting for answer on that. But did extend deadline to 9th of May.

If your paying for goods you never received surely it come under sale of goods act and should be able to get money back?

Problem is redtens not talking to any one!

jaypee638

firstclassidiot wrote: »

If you have received a deadlock letter from Clode ( jointly responsible ), you can make a complaint to their ADR : you do not have to wait 12 weeks.
If you are considering going to court, make sure you complain to FSO.

OFCOM Website:

All companies must belong to an Alternative Dispute Resolution (ADR) scheme. The ADR scheme acts as an independent middleman between the company and the customer. If the company’s in the wrong, the ADR scheme can order the company to fix the problem and, if needed, pay compensation.
You should find details of the company’s ADR scheme either on the back of your phone bill, or available from the company’s customer services staff.
Please note:
ADR schemes are meant to supplement, not replace, a formal complaints process, so you can only use your phone company’s ADR scheme if:

• You have tried to make a formal complaint to the company and had no success AND 12 weeks or more has passed since you first complained to the company OR;
• Your phone company has written to you to say they’re not going to do anything else about your complaint - a so-called “deadlock” letter.

For further details or for updates on your complaint to an ADR, you should contact the ADR directly.

Clodes Published Complaints Procedure.



Customer Internal Complaints Procedure

We aim to provide you as the customer with the highest standards of service. However there may be occasions when we do not get it right, or fail to meet your expectations. If this happens we encourage you to speak to us so that we can put matters right.
We would like:

• To receive your complaint to understand your concerns.
• To resolve your complaint as quickly as possible.
• To make sure you are satisfied with how we have handled the complaint.

Your initial concerns should be sent in writing to:

• Customer Services Manager
  Clode Retail Finance
  3rd Floor, Alexandra House
  307 - 315 Cowbridge Road East
  Cardiff
  CF5 1JD

You may also contact our Customer Service team on 08702 427 427 if you prefer.
If we cannot resolve your complaint straight away, then we will:

• Send you a written acknowledgement within five working days of receiving your complaint.
• Contact you by phone within two weeks.
• Send you a written update after two weeks.
• Contact you by phone between two and four weeks.
• Send you a full written update detailing where we are after four weeks.

If we have been still unable to resolve the matter after eight weeks we will write to you again,with either a final response letter detailing our findings, or if we are unable to provide a final response, a letter detailing why we are not in a position to provide a final response.
In the unlikely event you are still dissatisfied, you are entitled to refer your complaint to the Financial Ombudsman and we will provide details of how to do so. This should be done straight away, but must be within six months of the date of our final response.
You must complete the internal complaints procedure before commencing dealings with the Ombudsman.

If your complaint (date of signing up with Redten) precedes April 2007 don't bother with F.O. just finished speaking with them, they will only pass you on to Office of Fair Trading, who will pass you on to Trading Standards, so cut out the middle men and go straight to trading standards. Personally I have just finished speaking to my solicitor instead.

:beer:

MrBig_4

cullender wrote: »

Still waiting for answer on that. But did extend deadline to 9th of May.

If your paying for goods you never received surely it come under sale of goods act and should be able to get money back?

I agree, but Clodes take on it is that Redten own the hardware and deliver it, so if they haven't fulfilled their commitment then we need to take it up with them, as Clode do not know if we have received it or not...so if you get anywhere with either Redten or Clode please let me know as I have not been so fortunate!

firstclassidiot

hamish72 wrote: »

I have reached the conclusion that as in most things the rules are only there to be followed by honest traders.

It takes so damn long for any so called watch dog or regulator to take action that these non conforming traders are long gone with all their profits befor any action is taken

Redten where are they, they speak to no one, were never with an Alternative Dispute organisation, ignore Ofcom rules as in Mac in 5 days and so on, NJP have only recently joined a ADP scheme.

I think my remaining 19 months may well be up before the situation changes.

Sorry Hamish, if it looked like I was speaking to the converted but especially for those who are new to the
site and thinking of going ddown the road to court against Clode, it is essential that they can show they have tried the normal ways of settleing their position and it also then puts Clode and redten on the wrong foot. Redten already clearly in breach of all of the legislation relating to trading in broadband, goods and credit. Clode will shortly be behind them.

FCI

gnipper

Redten are still saying unlimited downloads subject to FUP.

Surely someone shoule have them about this now?

Or, do we think they have gone belly up?