Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

gnipper

benjimoron wrote: »

I think so, £150!!!! restocking fee!!!!

Or £400... they can stick that where the sun dont shine too.

What a bad decision this was. Roll on next year when I can get out.

Dannii_B

I'm really not sure what to do, been watching this thread from work (when I manage to read through everyone's comments) and had to sign up and have my say. I'd transfer to BT broadband this evening if I could sort something out about this contract, but I don't want it to affect my credit rating.

The way we have been treated this week is unacceptable. But I keep thinking that if BT have put that message up surely we cannot be held accountable for breaching a contract - as far as I'm concerned I'd had no other contact about this situation other than what I read on the BT Wholesale page.

Anyone managed to transfer and get out of the contract? Or should we just wait til after the MAC will no longer work, and just pray that Redten are in fact telling the truth about putting our service back online. It's very fishy that its due to come back online THE DAY AFTER the MAC code expires...

Spose I'll have to play the waiting game aswell, unless I'm convinced I can transfer to another ISP with no penalties and no contract to pay with Clode.

gnipper

Dannii_B wrote: »

I'm really not sure what to do, been watching this thread from work (when I manage to read through everyone's comments) and had to sign up and have my say. I'd transfer to BT broadband this evening if I could sort something out about this contract, but I don't want it to affect my credit rating.

The way we have been treated this week is unacceptable. But I keep thinking that if BT have put that message up surely we cannot be held accountable for breaching a contract - as far as I'm concerned I'd had no other contact about this situation other than what I read on the BT Wholesale page.

Anyone managed to transfer and get out of the contract? Or should we just wait til after the MAC will no longer work, and just pray that Redten are in fact telling the truth about putting our service back online. It's very fishy that its due to come back online THE DAY AFTER the MAC code expires...

Spose I'll have to play the waiting game aswell, unless I'm convinced I can transfer to another ISP with no penalties and no contract to pay with Clode.

Dannii thats exactly the position I am in. Want out (as STILL no "official" word about the move) but dont want that to affect me adversley.

VERY tempting to follow BT's instruction and jump ship then blame it on them if anything goes wrong. But it is a risk, and I really dont know what to do.

shiplu

here's an email I recieved from NJP.


[EMAIL="contactus@njpservices.com"]contactus@njpservices.com[/EMAIL]
It is not Fast4 who are very soon to be looking after your internet
connection but rather Fast4s supplier, NJP Services.
I understand however that currently you may not have service due to a
''walled garden'' from BT (a ''walled garden'' is where you are only able
to see one webpage on your internet connection regardless of where you try
to visit) suggesting your service will be ceased shortly; I can confirm
however that orders to move RedTens customer base to NJP Services network
is currently going through correctly and does not appear to be affected by
any cease or closure requests by BT for your line.
The RedTen customer base should once again have service by the 18th or
19th of March however in the meantime if you have any further queries
about these changes, please contact Customer Services on 0871 424 0185
where we will endeavour to assist you further with any questions you may
have.<br><br>Kind Regards,<br>Paul<br>Sales Enquiry
(You cannot reply to this message. Please use the Contact Us system to
reply.)

bennevis_3

A bit concerned having just contacted NJP to find out that I do not appear to be on any of their lists, ceased or otherwise.
Have rung BT wholesale who assure me that my mac code is still with Redten.
Wonder just how many more Redten customers have not yet been passed on to NJP and why?
Still waiting for an e-mail response from Redten.

benjimoron_2

Welcome to the new users!

I think that e-mail has already been posted tho, thanks.

benjimoron_2

bennevis wrote: »

A bit concerned having just contacted NJP to find out that I do not appear to be on any of their lists, ceased or otherwise.
Have rung BT wholesale who assure me that my mac code is still with Redten.
Wonder just how many more Redten customers have not yet been passed on to NJP and why?
Still waiting for an e-mail response from Redten.

Definately something very fishy going on!

I make that 3/3 people that phoned njp aren't on their system.

Anyone phoned them and are on their system???

Dannii_B

It should not be up to me to find out all this information, whether I'm one of these that is not being transferred etc. we should have been told about the move/downtime etc. and therefore it is not my fault if the message from BT has prompted me to do exactly as it says and jump ship.

I am extremely tempted to go with BTs option 3 offer (with the lovely black BT hub lol) but the contract is stopping me.

This is so unfair. I knew this offer was too good to be true. What a fly company.

strider8888

I unfortunately paid 3yrs upfront but if I moved to another ISP I'm asuming there is no need to give back the PC? just have to swallow the cost of having paid for adsl twice for the remaining period? TBH am slowly thinking that redten cant have much of a sustainable business left and its only a matter of time. Also be interested if anyone ahs managed to jump ship sucessfully with their mac code as monday is D- day for the mac.

Donstar

Exact same reply I got word for word, I posted this a couple of days ago on this forum. Good old cut and paste :T

Anyone heard from Nicola at Clode yet, she was apparently off yesterday (probably stress!).

Any other updates from Citizens Advice, OFCOM, BT, Redten:rotfl: ,NJP, Fast4, or any of the others touted as taking over.....

shiplu wrote: »

here's an email I recieved from NJP.


[EMAIL="contactus&#64;njpservices.com"]contactus@njpservices.com[/EMAIL]
It is not Fast4 who are very soon to be looking after your internet
connection but rather Fast4s supplier, NJP Services.
I understand however that currently you may not have service due to a
''walled garden'' from BT (a ''walled garden'' is where you are only able
to see one webpage on your internet connection regardless of where you try
to visit) suggesting your service will be ceased shortly; I can confirm
however that orders to move RedTens customer base to NJP Services network
is currently going through correctly and does not appear to be affected by
any cease or closure requests by BT for your line.
The RedTen customer base should once again have service by the 18th or
19th of March however in the meantime if you have any further queries
about these changes, please contact Customer Services on 0871 424 0185
where we will endeavour to assist you further with any questions you may
have.<br><br>Kind Regards,<br>Paul<br>Sales Enquiry
(You cannot reply to this message. Please use the Contact Us system to
reply.)