Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

fangbang

benjimoron wrote: »

Apparently you should have already backed up any e-mails as they system would go down and all e-mails lost. This was apparently sent out to all redten e-mail accounts, I don't check mine so I can't tell you whether they did or not.

I did that. I just left some spam on there to see what happened! New emails were still showing up in the account until yesterday morning.

gnipper

RonJK wrote: »

I have sent as much info as possible to watchdog, never done anything like this before. Then again never been in a situation like this either. I will get in touch with NJP Services agaian as there is a lot of different information coming out from what I was told this morning. They have also not called me back as promised with the details for payment. Something seems very familar about this (Tarqi all over again). Sorry couldn't help that one.

Back in touch soon.

I have contacted them as well, cant hurt and the more the merrier!

benjimoron_2

To be honest guys all this contact watchdog etc is a bit pointless if we get back on-line in the next few days with an at least equal service.

The only sort of story they're going to take up is if we get stuffed with a limit when we signed up to an unlimited service and they won't let us get out of the contract easily.

incredibledisc

benjimoron wrote: »

To be honest guys all this contact watchdog etc is a bit pointless if we get back on-line in the next few days with an at least equal service.

The only sort of story they're going to take up is if we get stuffed with a limit when we signed up to an unlimited service and they won't let us get out of the contract easily.

That is probably true, however its still worth contacting them and alerting them to a potential story in the event that this sorry saga drags on past the 18th and we do get stuffed

gnipper

agree with both ben and incredible - bit pointless at the moment other than the fact that we have received little or no customer service and there is DEFINITELY more to this than meets the eye.

BT would get into no end of trouble saying Redten hadnt paid them, if they had. Its Libelous so I am sure that if it was as simple as Redten changing provider then they wouldnt put such a statement on the net.

Just being prepared thats all

benjimoron_2

gnipper wrote: »

agree with both ben and incredible - bit pointless at the moment other than the fact that we have received little or no customer service and there is DEFINITELY more to this than meets the eye.

BT would get into no end of trouble saying Redten hadnt paid them, if they had. Its Libelous so I am sure that if it was as simple as Redten changing provider then they wouldnt put such a statement on the net.

Just being prepared thats all

Redten were happy to tell me that they haven't paid their bill as they're in dispute over the service provided (or not provided for many customers apparently.)

gnipper

benjimoron wrote: »

Redten were happy to tell me that they haven't paid their bill as they're in dispute over the service provided (or not provided for many customers apparently.)

Ahh well, in that case. a good point well made.

Just hope that Clode were right when they emailed me to say we'd be on by the end of the week.

incredibledisc

gnipper wrote: »

agree with both ben and incredible - bit pointless at the moment other than the fact that we have received little or no customer service and there is DEFINITELY more to this than meets the eye.

BT would get into no end of trouble saying Redten hadnt paid them, if they had. Its Libelous so I am sure that if it was as simple as Redten changing provider then they wouldnt put such a statement on the net.

Just being prepared thats all

I don't know whether it was a libellous message or not - it looks like a template where the name of REDTEN is just inserted. It also hedges its bets by saying service has been withdrawn because they *might* not have been paying their bills rather than flat out stating it.

Either way this has been an appalling state of affairs.
If there was nothing fishy going on, all they had to do was to send us all a letter explaining that they were very sorry but that service was going to be suspended for a week while they switched backbones and that once it resumed we would have the same level of access as before and to show what nice chaps they were they would give us a refund of a month's payment as a show of good faith and apology for the inconvenience. Instead, nobody tells us anything until the sh*t hits the fan and we are left scrabbling around for information and in some cases racking up big phone bills calling various company puppets for some clarification. I thought things were bad enough after the Watford fiasco but this is pathetic.:mad:

benjimoron_2

gnipper wrote: »

Ahh well, in that case. a good point well made.

Just hope that Clode were right when they emailed me to say we'd be on by the end of the week.

Think that was old info too, Redten said to me that originally we were going to be transferred by the weekend but it's the 18th or 19th now. Don't think they'd lie or exagerrate that as it looks worse for them.

Harlzter

RedTen snags lifeboat after being cut adrift by BT


Customers of RedTen Internet could have their connections restored next week after being left high and dry when the ISP had its connection cut by BT.
Customers trying to log onto Docklands-based RedTen on Monday were redirected to a BT website carrying the message:

BT Wholesale has stopped providing a service to RedTen Communications Ltd either because of repeated non-payment of invoices or because RedTen Communications Ltd has stopped trading. This means you will no longer be able to access your broadband service from RedTen Communications Ltd.

BT offered customers a MAC (migration authorisation code), which would enable them to transfer their connection to another provider.

BT told The Register today that RedTen had been cut-off "as a result of its failure to meet its financial commitments with one of BT Wholesale's broadband customers."
A spokesperson in RedTen's technical department told The Register the firm was "upgrading the servers from 8 megabytes to 24 megabytes".
He refused to comment on whether RedTen had failed to pay its invoices, and urged customers not to use the MAC code offered by BT.
He said that the service would return on either Thursday or Friday.
But Peter Kaye, director of NJP Services, a company which sells wholesale ISP services based on BT's network, confirmed to The Register on Thursday that his company would reconnect RedTen Internet's customers on 18 March.
He said customers would continue to receive the same service as before: 8Mbps downstream bandwidth with no maximum limit on data.
RedTen Internet had made its name by offering free laptops to its customers. It offered up to two PCs per customer as a reward for signing up to its broadband service, which carries a hefty three-year contract.
Customers remained divided over whether they are legally entitled to cease their payments to RedTen. Payments are made to a separate finance company based in Cardiff.
One Reg reader, who was among several who brought the issue to our attention said: "Yes I know that you're thinking, why the hell did he sign up with that bunch of cowboys, but two laptops at 30 quid a month is/was a bargain."
Indeed, it seemed like one hell of a bargain. For just £17.99 per month, RedTen offers an 8Mbps service with a free modem and a free Toshiba Satellite Pro notebook. Users who pay £28.99 a month are offered two free laptops. Some customers have received their free laptops while some are still waiting.
"They'll not be getting back their free PC that they supplied!" another reader told us.
In a email sent to customers on 26 February, RedTen said it had received "numerous" complaints about the quality of BT's service and that it was searching for another provider. It said at the time it was speaking to Opal Telecom, owned by Carphone Warehouse, which has its own broadband deal in which it gives free laptops to customers.
On 6 March RedTen sent another email, warning customers that an upgrade to a 24Mbps platform would cause a total loss of email stored on its servers. Just four days later, the service was disconnected.
For a young company, RedTen has a complicated past. It was set up in 2006 under the umbrella of retailer Watford Electronics, which went into administration in February 2007. Many of Watford Electronics'assets were bought out, but RedTen continued to trade as a separate company.
Kaye, as RedTen's new supplier, said he was not concerned by BT's statement that RedTen had not paid its bills.
He said: "Our contract is a new one. The dispute with BT is down to them. We have already run a risk assessment on that business. They are having no financial problems to my knowledge. We will work with customers as best as we can."

http://www.theregister.co.uk/2008/03/13/red_ten_severed/