Redten Internet offer FREE computer woth £500 if you sign up for 3 years @ £19.99 pm!

aspalma

I can belive this mess:mad: , any way I paid the 3 years in FULL with my credit card... so I will no pay other £10 per month with 2GB monthly cap :mad: no wayyyy!!
I Like to move to https://www.bethere.co.uk/ , but I do not have received the MAC code...I did ask over the phone(they told me the server is down :rolleyes: ) I did email then ...no replays at all
Yesterday I spoke to then after 1hour and 10 minutes on hold and they told me the same as people put here ...but I do not TRUST then any longer and I want to be OUT and have my internet back ASAP.
But I do not know what to do ...because I do not have this MAC thing:mad:

colderuk

How come when i phone Fast4 i get told they can't tell me anything :rotfl:

bigbscan

It doesn't appear that the service will move to Fast4, but it'll be NJP services that will be providing the infrastructure to Redten wholesale. Pretty much like BT did before. Redten will still be the ISP, but over Local Loop Unbundled equipment. That's what it looks like. You'll still pay Redten, or like me, you've paid upfront already.

Harlzter

Right down know if this is allowed but ive set a little forum up with the hope we can gather everyone from different sites and put all our info and heads together rather than having to look in several places: Redten -Deadten?

Hoping this will be ok as its not like i'm making anything out of it.

gnipper

Right, got through to Redten and the chap there basically explained they have stopped using BT as their servers seemed to be very unreliable.

They have switched to NJP but BT switched the server off a lot quicker than anyone was expecting. Confirmed migration in progress and all should be done by the 18th.

As a result of this we are getting 1 month free broadband (not sure how that will work re: finance agreement) but he said the BT message was nonsense and not to worry. He also confirmed that we would be getting an unlimited uncapped service from the new provider.

Guess Ill wait till the 18th to see what happens but I feel a little more confident that this is a temporary "blip".

nogbad251

Great Idea about redten Deaten site, will start spreading the word

dionne83

I think those of you jumping ship should know that - having been following this up with trading standards - if we jump ship WE are in breach of contract as it is a finance agreement and not a monthly direct debit direct to Redten.

As in the finance contract states that they (Clode finance Ltd) have joint liability it is them who have to ensure that our service is re-instated - NOT REDTEN's!

If the finance company fail to re-estabilish a provider it is then them who are in breach of contract and we should be able to get out of the credit agreement. If Redten is in breach of contract there is actually very little we can do due to the nature of the payments going through the credit company.

As for the change of speed/capping problem, as this is covered in the terms and conditions section of the agreement and companies are allowed to revise these there is very little we can do if this problem arises - but it is Clode Finance Ltd's job to sort out any problems IF Redten have gone bust. When i challenged them with this yesterday afternoon they said all technical problems should still be addressed to Redten. The woman on the phone sounded a little grumpy when i told her Trading Standards have told me otherwise and that the joint liability means as Clode are the company we pay it is THEIR job to sort out this problem on our behalf.

I also have Trading Standards investigating whether Redten really have gone under or not as at the moment it is still not exactly clear. I will post more as i know it.

Basic advice - it's annoying, but stick with it until all is clear as jumping ship now will leave YOU in breach of contract - NOT Redten or Clode Finance Ltd!

colderuk

gnipper

I got through to them as well and was told the same thing

benjimoron_2

bigbscan wrote: »

I'm also a redten customer, been very happy with their service so far. But have, like others, been without access since Monday.

I've spoken to NJP services, who are providing a wholesale service to Redten in place of BT. We should have exactly the service we had before, but ADSL2 where it has been enabled. If your exchange has been enabled for Cable and Wireless ADSL2, then you should get your free upgrade. There shouldnt be any further charge, or caps or usage limits put in place.

This I think has been a major screw up for Redten, at least on the communication side of things. But then again, most of the smaller operators I've been with have had the same kind of problems.

NJP told you that there was no limits on the redten service that they are going to be provided?

benjimoron_2

colderuk wrote: »

How come when i phone Fast4 i get told they can't tell me anything :rotfl:

Are you using the secret password?